“Very efficient service and seems like they have done good job. One grouse: charging for 50p for coffee seems a bit un-neccessary. Most places like this provide complimentary coffee. Added to which, as I had no cash, I had to go without”
“The service was correct but the booking system does not handle concurrency properly. It allowed me to book a slot then next morning a call that the slot had already booked by another customer. So the booking system should handle race conditions properly.”
“Very happy with the guys however I will be going back. As after replacing part of the steering rack the tracking is now completely out making the steering very very heavy and pulling the steering wheel dangourously out of my hand. Very unhappy as it was after an MOT which I thought was to Check and correct dangourous vehicles.”
“Pity it wasnt started on time was booked in for 9.15 wasnt started until after 9.30 which was annoying as we arrived early due to your recommendation to arrive 15 minutes before booking time”
“The work done was fine and the centre always manages to get the work done either on the day or shortly afterwards. I had to go on two days due to an MOT retest, but on both days the centre was late opening. 15 minutes on the Thursday which meant I was sat around waiting for my 8.30 retest.”
“I have been using Mr Clutch in Derby since 2009 for both of my cars, and up to now I have found the customer service to be excellent. However on this occasion I have to say that things have changed for the worse.
When I first took my Prius for MOT in 2009, my personnel plates were studied very hard by the manager at the time Alan, who confirmed that although they were not standard plates, because the letters were not all black but were checkered, because they were flat and predominantly black they were legal.
This time when visiting for a renewal on the 29th December, the manager there who I did not take his name, advised the tester that they were not legal and failed the MOT on just that.
This meant I had to go and purchase new plates and attach them, in order to return for a retest.
I had to pay £35 pounds for new plates involving a return journey to Ashbourne to purchase the plates and fit them, before returning to Derby for a retest.
In light of this, I will not be using Mr Clutch in the future.
Yours faithfully
Alan Dawson”
“Not happy at all, got a full Gold Plus service from hayes Mr.Clutch for my car but not satisfy at all. its look like car did not have any service. i said to them use recommended oil but i think they use any cheap oil, after some days it become so black like never changed. and car millage decrease after service as well, disappointed.
**UPDATE**
Now spoken to Mr Clutch head office and they have kindly refunded me for the Oil and I am now happy to return in the future.
I have changed my rating to a 4”
“I had a new clutch fitted, it was the cheapest quote I had and although there was a problem on the way home these guys came all the way out to me to rectify the situation.”
“The local place is good with friendly staff. The website sucks though. It allows double booking. The local chap apologised but it doesn't take a genius to design a booking system that prevents double booking surely?”
“Visited the Aldershot branch for a Gold service. Work was carried out quickly and a couple of the guys stayed after hours to get the work done. Very impressed with the level of service and will return later in the year for my MOT.”
“I've used Mr Clutch a few times mainly for MOT's never had any problems. Only criticism I have I booked online and I suppose to have got a email confirmation and receipt of payment but never did so I was unsure if the slot was booked but they took the money.”
“I use Mr Clutch because they're easy to walk to when I collect my car, near to town and not in the middle of nowhere. Their prices are displayed and clear so I don't think I'm being ripped off. The guy in the office is helpful and polite.”
“Had a service and MOT at Mr clutch in Kingston , very polite and light- hearted conversation too
All in all a winner, I am a repeat customer because of this , fair prices as well
Well done Mr Clutch”
“I bought the car in December and it was the first time I had organised getting a car serviced.
The Fishponds branch were polite, helpful and friendly. I will definitely use them again. The only issue I had was that the branch does not have the correct equipment to switch off my Fiat 500's service light and I would have to go to the Bedminster branch to do so or pay for it elsewhere. Obviously this is a bit of a hassle, so I hope that next time I need it serviced they'll have the equipment for it!”
