“The guy was typing in my details on the system before I walked through the door (he saw me pull up), I got great customer service and passed my MOT for only £25. Very very happy with the service I got and will come back again. Thank you to the team at Mr Clutch Crayford.”
“Good and polite customer service. My car went for MOT and had a blown bulb. The examiner allowed me to replace the tail light bulb on the spot as I always carry a good selection in compliance with some European countries' traffic laws. My MOT was granted with a minimum of fuss. A good, sensible approach. I really appreciated this and I believe this builds trust. I have no hesitation in recommending Mr Clutch.”
“I booked an appointment online for an MOT the night before at around 6pm. The appointment slot I chose was 9.15am and as it said to arrive at least 10 minutes early I actually got there just before 9am. I chose this early slot as I am self employed and had jobs to do later that morning. When I arrived the man on reception said they didn't have my name down, he then asked if I booked online the night before which I told him I did. He then said 'ah we left the office at 6pm so wouldn't have seen the appointment you booked'. Therefore the MOT inspector wasn't coming in until 10.30am! I waited for 2 1/2 hours until 11.30 when my car had finally been inspected, which then made me extremely late for all of my jobs that day. I would have gone to another garage if I had not already paid online and all the receptionist kept saying was 'I'm trying to get hold of him' so I had no idea I'd be waiting that long. What's the point in having an online booking system if you might have to wait 2 1/2 hours after the chosen time slot?! There was an even earlier time slot which I almost chose which was 8.15 so I could have been waiting even longer. While I was there another lady arrived to pick up her car to then be told it wouldn't be ready for hours so she had to get a taxi back home. This was the first time I used Mr Clutch and was not a great first impression, I will not be using Mr Clutch again and will be advising my friends not to.”
“Booked the car in for an MOT online - very quick and simple, and the special offer rate was great too. Dropped it in and it was all done in less than an hour. Couldn't be easier.”
“I have relied on the Kingston branch fort the last 15 years. I normally book online and this makes the whole customer experience peerless. Excellent value for money and great to see the same faces year after year.”
“Booked my car in for an MOT online. Arrived and everything worked like clockwork. My car was taken straight in, fortunately passed, but the mechanics and staff were extremely helpful and friendly. Always a bit daunting for a woman to go to a garage but I didn't feel that at all.”
“Often you go to a garage and you're greeted with a facial expression that suggests you've given them more work to do! That clearly wasn't the case at Mr Clutch. They were friendly, helpful and they also gave me a time to come and collect my car - perfect. All for a great price too.”
“Sean at Nottingham is always very helpful and his team did everything they said in the time they said.
Always polite with excellent customer service I always recommend them.
They don't "up sell" you they give the prices and let you decide.”
English
