“The MOT was done quickly and efficiently, but I have been waiting for over 24 hours to get an estimate for the repairs that my car needs, I have called several times and yet the estimate isn't available. If it takes so long to get an estimate, I am wondering how long will it take to do the repairs. That's why I'm giving 2 stars.”
“I found the whole process from booking online to picking my car up great.
The online system is brilliant. It was easy to use and was useful to look at different days and see what times are available to fit around myself.
When I dropped the car of the Receptionist was helpful and polite and told me how long the MOT for my car would take and then when I picked it up, again, he was polite and happy.
Thank you very much!”
“Very good and fast service,very friendly staff,good advice about the condition of car and future maintainance .i can recommend my friends to this garage !!!!!!!.”
“MOT - Easy process to book online ... Quick key handover and car ready in an hour ... Excellent !! Friendly staff and explained what I failed on and fixed the next day for a very good price .... Thank you MrClutch Chelmsford will definatley be recommending you to friends and family ????”
“Update...Head office contacted me after this double booking and offered me a free air con service or money off the work to compensate as a well as a lifestyle band. Pleased with the response after this initial error. Service and MOT was fine and staff were friendly in branch. Prices very reasonable too. Will come back again.
Booked on line but the centre was fully booked on the day my service and MOT was arranged, which was Wednesday. Some fault between head office computers systems I believe. Branch manager did the best he could and offered me a slot on Friday, however. Very inconvenient!”
“Further to some recent issues I had with an interim service, the customer care dept have gone out of their way to resolve the matter for me and I am pleased with this outcome. Confidence restored! With thanks”
“Brought my car in for an MOT, tried to charge me for £50 for work that was not required, failed my car.
I then took my car to another garage and the car was fine after tests on the same section of the MOT, with no work required.
Customer service was terrible and staff were borderline rude. The tech who did the MOT was helpful, but ultimately wrong.”
“An excellent service provided by genuinely friendly and helpful staff. There was confusion regarding the online booking, and the cause of the problem could have been more transparent. However a solution was provided and was entirely satisfactory.”
English
