“Our item arrived damaged which is nobodys fault but when I contacted the company they just told me to send a photograph to their email, which I did. A week passed and I contacted them again to chase it up and they told me that they hadn't received any email from me. I quoted the exact date and time it was sent and offered to forward the email again. Then no response. I asked if they had received the email and the person I was speaking to said "this isn't my department"”
“I need to return a wheelchair that is not suitable for my husband’s use, but have been unable to do so, so far. MobiQuip is very unhelpful. On the phone I was told I’d have to sort it out myself- they don’t do returns. The website is impossible for me to navigate(I’m 79 and am usually ok with it)”
Good afternoon Leslie
We only ever send through one invite to leave review and will never harass so I am sorry if you feel that way but we do hope you are happy with your purchase.
Kind regards,
The MobiQuip Team
“My 1 star relates specifically to the G-Explorer, which is sold as an all terrain wheelchair. We found it flimsy, rattly and no better (and rather noisier) on a rough surface than our normal NHS wheelchair. It couldn't begin to go up a gentle grassy slope and its small front wheels couldn't even go over a 2 inch kerb that our basic wheelchair can manage. From our experience, if you want a genuine all terrain wheelchair, the large wheels need to be at the front. MobiQuip delivered it quickly - although we didn't get a one-hour time slot, which meant we had to wait in all day. But there's no free return, so it cost us £50 to return it, which is extremely unsatisfactory for a wheelchair that is, frankly, mis-sold as being 'all terrain'.”
We’re very sorry to hear that you weren’t happy with the wheelchair – we sell hundreds of G-Explorer wheelchairs every year and normally receive excellent feedback on their performance, giving users the ability to go to places which they normally wouldn’t be able to with a standard wheelchair.
For your peace of mind, we offer a 28 day returns policy on all our goods and our Customer Support Team is available over the phone 7 days a week if you do need any assistance with your return.
