“Ordered the G-Explorer manual wheelchair. There was a bit of concern over package tracking, but after a quick conversation with the online chat, it was resolved very well and the chair was delivered within 3 days.
I upgraded from a hospital style manual chair, the Livewell Drive manual chair. The difference was instantly massive. The G-Explorer is incredibly easy to push, both by myself and a carer. Very useful features include the adjustable handles, easy to use breaks, adjustable safety wheels, which can be taken off if you often do wheelies to get up kerbs.
It also had adjustable armrests, though I've found a slight issue with this. When they're completely down, they can get caught on the wheels but this doesn't bother me personally.
The chair is very comfortable (my cat loved sleeping in it) and I haven't found any terrain I'm unable unable get over on my own as of yet. The wheels arrived with perfect pressure and haven't needed anything so far. I've had the chair for a couple weeks now, no sign of easy wear and tear.
Very good for the price. I am unable to comment on how it will hold up over time as of yet.”
“Excellent service from start to finish . Wheelchair has given my dad even more freedom as means we can take him out further afield . He has used it several times now even out to lunch with friends and could tuck himself right up to the table . No struggling to get off his mobility scooter. Just need to persuade him that it’s ok to be pushed sometimes 😃. It is very lightweight and can turn on a sixpence . We will be taking it on holiday hopefully later in the year .
Very easy to put in the car wheels removable with ease if extra space needed .”
“So helpful and friendly. Answered all our questions and the wheelchair they suggested has been great. Would highly recommend this company, they know what they are talking about.”
“The description of our G-Explorer was very good especially the diagram and measurements. The wheelchair arrived within a couple of days which was also much appreciated. I also had to ask about tyre pumps and had a prompt and helpful reply. This is the first wheelchair I have purchased and MobiQuip helped to make it as straightforward as possible.”
“Having been to several shops who were, to be frank, useless with advice and help as to what wheelchair would suit my husband’s needs, I was relieved to finally speak with Luke at MobiQuip , who could offer the correct advice to help me pick what has simply been a life changer piece of equipment, not just for my husband, but for myself too. I am 5ft and my husband 6ft;the chair is light and easy to fold, I can even put it on the back seat of my mini, yet sturdy enough to cope with the hills and woods that are my local terrain.”
“I ordered my wheelchair through Amazon but after two weeks it still hadn't arrived. I spoke to four different people at Amazon and they were no help at all. As I was getting nowhere, I cancelled my order. I contacted Mobiquip directly and they arranged for me to purchase the chair directly through them. The service was brilliant! I received the chair the next day!
Thank you so much!”
“After I was let down by Amazon who were selling one of your wheelchairs, I spoke to one of your helpful colleagues and he arranged for me to purchase through you. I had great services and the wheelchair was delivered the next day (even earlier than was stated!) The device is excellent and has already proved its worth.
My wife is delighted with it!
Many thanks to you all”
“Bought direct from supplier website. Same price as Amazon but I felt more assured about service, particularly after-sales…may not be any different via Amazon…don’t know! Very helpful staff on the helplines (even bank holiday weekend). Re chair itself: ticked all the boxes in terms of features. Wheels come off very easily to lighten the chair for lifting into car boot. Frame is fairly light and manageable.
Spare fasteners were included (a great plus) although this was confusing because they weren’t labelled as ‘Spares’…they just came in a bag and a note to identify which fasteners were included. It looked as though the user needed to use the fasteners to somehow assemble the chair. I had to call the tech team to see what needed further assembly…which is when I was told the parts were just spares.
Negatives are:
I also had to call the technical team because there was no obvious way to attach the footrest assembly. The insertion peg and tube gripper are positioned in such a way that you simply can’t align both together to fit the footrest bars unless you force the fittings at an awkward angle at risk of breaking them. Instructions did not address this other than to say ‘Do the opposite of taking the footrest off! The instruction were useless for taking the footrest off so that was no help! No suitable videos on this online so I had to call Mobiquip tech team…apparently you do indeed just use brute force… I tried it and the fittings remained intact. Not sure how durable they will be if force is repeatedly used…and you have to use force.
The other snag appeared when trying to fold the chair down. It was so stiff that I had to turn it on it’s side and push down hard on the sides of the frame to make it fold. This was still necessary after oiling all of the moving parts associated with folding and unfolding…really tight…too tight for me to be able to ‘concertina’ the sides together from the normal seating position (I don’t think I am particularly weak). With the chair on it’s side, I pushed down on the frame to collapse it and pulled up to open it many, many times hoping that it would loosen a bit, but is still very tight. If it’s placed on it’s side on hard ground, the frame and hubs will get badly scratched so I carry a large sheet of thick cardboard around to put in the ground before laying the chair sideways. I’ve actually loosened some of the screws in the joints very, very slightly but don’t want to loosen them too much! It didn’t make much difference. I just hope it gets easier.
Despite the snags, this seems to be a good quality product with helpful features. Not really used much so far so can’t add anything on comfort etc. Happy so far so just dropped a start due to the issues above.”
