Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.89

“Happy to recommend and will use again, quick enough to deliver and beautiful items!”

Helpful Report

Posted 2 years ago

Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers! Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Do not order from Sabby, scamming company. Ordered large mirror in November delivery was promised within 7 days I still did not received my mirror or money back. Email exchange with Customer Service was poor they hardly replayed and with a bunch of lies like...you will get a replacement or is on the way you get it by the end of the week.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I reluctantly even score Shabby Store one star!!! Shocking customer care, or should I say total lack!!! I am STILL waiting for my goods ordered and paid in full on 28 November!! On the few emails from them, they keep saying it’s being dispatched in next couple of days!!! That’s now 6 weeks!! Christmas presents ruined!! Also on a separate order, I’ve also been chasing as the 3 mirrors I ordered actually fell apart in my hand when taken out of bubble wrap!! That was 19 Dec, and they have yet to reply to my 8 emails with pics asking for help!!!!…..this company needs to be taken to account!! PLEASE DO NOT WASTE YOUR HARD EARNED MONEY WITH THEM!!!!! A previous loyal customer!!! NOT ANY MORE!!!!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Got my order this week after a couple weeks wait. They sent email updates about the issues they’d been having with staff and busy period over Xmas which kept me informed. Thank some people making comments need to relax a bit! Really lovely item worth the wait”

Helpful Report

Posted 2 years ago

Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers! Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Wish I’d read the reviews before I ordered!! Found this site on Instagram placed my order beginning of December, still waiting like everyone else, sent emails…. No reply, it definitely has the correct name SHABBY SERVICE!!!!!”

Helpful Report

Posted 2 years ago

“Item ordered 5th Dec told would be delivered by 15th Dec, still not received. Requested a refund and got told they would issue credit note! Not received any reply to emails. Still not had delivery or refund - Daylight robbery shop elsewhere !”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Placed an order on the 6th December. Item still not received or dispatched. Sent 3 emails chasing. Was told it would arrive before Xmas guess what it didn’t and still hasn’t. AVOID”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I placed an order from this store in November. Money has been taken from my account and still not received any goods and 1 email response advising goods would be dispatched however did not receive anything and no further communication which I find really poor service, will take further.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“THIS IS A FAKE COMPANY, they take your order, take your money and don’t deliver anything or return your money. They promise refund but don’t deliver…. PLEASE DONT FALL FOUL OF THEM. I”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Unfortunately there’s not a 0 as this company is a JOKE! Do NOT order from them!! My supposed Black Friday order still hasn’t arrived. Their customer service is awful- Reu really haven’t got a clue! I thought I was the only one but after reading the other Reviews I’m slightly worried that my order will never arrive!!!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Dreadful company my order turned up broken reported it to the customer service team and I'm still to hear when I'll receive a replacement if I will at all... will be disputing with my bank now.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Absolutely disgusting and Shabby that’s about right….service!!! I ordered a gift on the 5th of December and this has still not arrived it’s disgraceful service!!!! I got an email on the 21st Dec saying it had been dispatched 6 days later I’m still waiting I feel anyone who puts good reviews on probably works for them I will NEVER BUY FROM THIS STORE AGAIN!!!!!!”

Helpful Report

Posted 2 years ago

“Would give 0 stars if I could. Like others, I placed an order from the supposed Black Friday sale, and, despite numerous emails (a couple of which were responded to), no sign of the item a month later. Gave up finally and disputed the transaction through my bank and got my money back. Very disappointed as the website looks amazing and I thought I'd found my dream shop. The fact that there's no telephone number for contact should have rung alarm bells. Beware purchasers!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Had to wait ten days but it was worth it in the end thanks and will shop again”

Helpful Report

Posted 2 years ago

“As others have said, do not buy from this store, terrible customer service, they don’t respond to emails, still waiting for a delivery. Shocking”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, so sending a courtesy email to inform of this, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Still waiting for an order placed 27 days ago! Customer service do not respond to my emails. I will never order from them again terrible service.”

Helpful Report

Posted 2 years ago

“Fast delivery 5 stars!!!”

Helpful Report

Posted 2 years ago

“Do not order from this company . Been waiting since 11th November for my order . Contacted them a few times and keep getting told order will be with you in a few days , nothing has arrived . Wished i had read the reviews before ordering .”

Helpful Report

Posted 2 years ago

“Terrible customer service No one is responding to my emails, twitter or instragram. About to call my bank to tell them it’s a scam as they have over £500 of my money”

Helpful Report

Posted 2 years ago

“Poor customer service , long delivery times. I ordered a coffee table which was delivered damaged and the rest of my order was missing. I have emailed several times with no reply , until finally today I was told they can collect the damaged table tomorrow but can not confirm when I get a replacement? It’s an absolute joke and the rest of my order is still missing.”

Helpful Report

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews