Name: Shabby.
Address: Unit 7, Trafford Moss Road, Manchester, Unit 7, Trafford Moss Road, Manchester, Stretford
Rating: 3.89

“Ordered goods back in November, turned up broken, keep emailing for a refund, all they keep saying is they’ll get back to me but it’s March now & still no reply!! How can I get a refund, I’m so angry now!!”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“always liked this shop sad that it closed due to covid - hopefully someone will pick it up and get it going again”

Helpful Report

Posted 2 years ago

Hi Brenda, Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Please keep an eye out for the re-launch of the Shabby website and we look forward to building relationships with our customers.

Posted 2 years ago

“Awful service please stay away from these thieves, bought goods worth £100 Black Friday no delivery what so ever how evil, wasted my time emailing, all they keep saying will get back to you nonsense”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“I am very disappointed in this company I have spent 350 pounds on goods that I have not received I have email them numerous times I did get response from a lady Names Marjorie but I had nothing since but an automated email saying someone will get back to me 72 hours This has been going on since the beginning of December 2021 I very disappointed in the way they are Dealing with this I am going to keep trying to get the goods I paid form or a refund I will speak or email my solicitor to see how I can escalate Good luck to anybody the orders from this very shabby shabby chic online store :(”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“Ordered a small table on the 28th Dec and paid £92.00 including delivery and has not been delivered. Have sent loads of emails with a member of staff will contact in 72 hrs. STILL WAITING I WOULD LIKE A REFUND ASAP”

Helpful Report

Posted 2 years ago

Hello, I hope you are well. Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries.

Posted 2 years ago

“Ordered & payed for items in Dec 2021 & have not received any of my items or refund which I requested. Ignored all my emails & telephone number no longer exists.. Thief's don't buy from this company.”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“If I could rate 0 stars I would. I think she level is service I have been shown is absolutely shocking. I ordered x3 mirror wall art back in NOVEMBER 2021, but only received x2 mirror wall art. I have emailed numerous of times and was told that the remaining part of my ordered had been shipped, it’s now March and I’ve had no update, no deliver confirmation, no delivery date. I haven’t been offered to be compensated in anyway shape or form. This was a Christmas present brought that is now extremely over due! Absolutely disgusting. Is it even on its way? Are you even trying to resolve the issue? Are you even bothered? I will NEVER order from here again.”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“Luxury Home Furniture Ltd trading as Shabby Store (UK) when into administration 2nd Feb 2022 (google Yorkshire Post & Telegraph & Argus) for full info. Their website no longer exists.”

Helpful Report

Posted 2 years ago

Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused.

Posted 2 years ago

“Absolutely disgusting customer service what has happened to the website. Ordered 5 items from this store they all were faulty and defective wanted a replacement or refund however they agreed to replace the items after Christmas. It is 1st of March today haven’t heard anything from them yet.Now I am convinced I am scammed. I am very afraid to do online shopping nowadays great disappointment I don’t recommend anyone to get anything from this store. Doesn’t deserve even 1 star”

Helpful Report

Posted 2 years ago

Please allow me to sincerely apologise to hear you have experienced issues with the order you kindly placed with Luxury Home Furniture Ltd T/A Shabby. Regrettably, they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details. Please contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration.

Posted 2 years ago

“What had happened to shabby I absolutely loved this shop having shopped lots of times, are they coming back?!”

Helpful Report

Posted 2 years ago

Hi Vikki, Regrettably they have gone into administration and have been advised to suspend trading at this time. This is now under new ownership by The Rug Seller and we are excited to continue trading which we are hoping to begin from the 1st April approximately. Please keep an eye out for the re-launch of the Shabby website and we look forward to building relationships with our customers.

Posted 2 years ago

“Similar to everyone else! I ordered two ginger jars, two separate orders, both months ago. Nothing has turned up, website has disappeared and no contact from them despite me emailing and insta messaging. We have all been scammed clearly? Do we take legal action? I will be taking this up with my bank.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Absolutely fuming. Doesn’t even deserve 1 star. Shocking customer services spent £150 in November and heard nothing. I hope these people are living a miserable life and are in debt upto their eyeballs.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Item ordered on 26th dec nothing arrived no reply to email disgusting place”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Ordered items back in December. Haven’t received any of the items . I have Sent many emails asking where my items are. I’ve not had a single reply to any of my emails. Contacted them about 10 times now, with no response. Just an automated email reply. Their website is also closed for maintenance and there’s no record of them anywhere anymore. It’s been two months now and I’ve got no other way of contacting them and it doesn’t look like I’m getting my products. I’m so annoyed and disgusted how a company can take money off people, with no intention of sending out products.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Not sure what’s happened to shabby but I loved this shop I hope they come back”

Helpful Report

Posted 2 years ago

Good Morning, Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“I ordered a product, the order was cancelled but I have not been issued a refund. No response to any of my emails . I also can find the company on Companies House.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Similar to others place order in December and still not delivered and no response to the emails/communication I have sent.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Ordered in dec sent lots of emails and no reply , still waiting for item , refund or just an explanation will do stating what’s happening!!”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Bought & paid for goods on 26.11 and still awaiting . Sent numerous emails, the first few were answered with a promise of delivery , but now I’ve literally bombarded them with emails and nothing . I’m not sure what do do . Surely this can no be allowed to happen and they should not be trading at all . I feel very angry and frustrated that they have taken my money”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago

“Placed an order at the end of December for four items and still no dispatched email and they are ignoring my emails and Instagram messages!!! Awful customer service and would like my money back. Will never order from here again.”

Helpful Report

Posted 2 years ago

Good Morning, I do sincerely apologise to hear of your experience you have had. Regrettably the Luxury Home Furniture Ltd T/A Shabby went into administration, however The Rug Seller have now taken ownership of the company. We have now started trading and to hoping to build stronger relationships with our customers. We have access to the customer service inbox, but unfortunately, we are unable to answer, view or action any enquiries regarding existing or previous orders as we do not have the facilities to locate these details and therefore cannot take further action. You may have received an email previously advising of the administration of the company and who to contact regarding any unresolved queries. We would advise to contact your bank to make a chargeback where possible, alternatively you can contact the administrators "Inquesta" who will work to return what balance may be owed from the sale of the business following administration. Apologies again for any issues caused. Kind Regards, Benjamin Shabby.co.uk

Posted 2 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shabby. Reviews