“The cover I purchased is advertised as durable and pet-friendly, but is NOT. My slipcover fell apart within a month of use. My dog's nails keep snagging on the elastic strings and pulling them out, so now my cover is covered in white strings and unsightly flat spots where the elasticity is gone. Also, the cardboard inserts will not stay in place, no matter how much sweat and effort I put into shoving them deep down into the cushion grooves. Grateful I did not pay full price for this item.”
Hi Kimberley, thanks for reaching out. I’m really sorry to hear the slipcover didn’t hold up and the elastic and inserts caused issues for you and your dog. Our slipcovers are pet-friendly and can protect your couch from scratches. However, each situation is different, and pets may cause damage to both the slipcover and the couch.
We value your feedback and will use it to improve our product quality and how we describe durability and pet-friendliness
“The waterproof blanket was absolutely not what expected according the ads. It got to be just piece of recycled cloth much smaller in size than chair’s sitting size.
Thus, for such bad look and poor quality such product should be disqualified from production at all, instead it exists, shamefully highly overpriced.
In addition, upon return - MamaMia found a way to refund only 50% of paid by customers for such unrealistically useless product”
Thank you for sharing your feedback. We’re truly sorry to hear that the waterproof blanket did not meet your expectations in terms of look and size.
We’d like to clarify the refund concern mentioned in your review. We did not withhold 50% of your refund or charge any additional fees. As outlined in our return policy, shipping fees are non-refundable, and since you opted in for the $15 flat-rate prepaid return label, that amount was also deducted from the refund. No other fees were applied.
We always aim to be transparent about sizing, materials, and return terms, and we regret if this wasn’t clear at the time of purchase. Your feedback is important to us, and we will continue to use it to improve how we communicate product details and expectations.
Thank you for taking the time to leave a review.
“I am trying to return the slipcover I bought because it doesn't fit correctly. I spoke to someone about how to fit the slipcover correctly. Since after 3 tries it wasn't working the person on the phone suggested I return it. I have tried unsuccessfully through the website and then by email to return the slipcover. No one from the company has helped me. I would discourage anyone from purchasing this product.”
Hi Mary, thanks for reaching out. I’m sorry the slipcover isn’t fitting and you’re having trouble returning it.
Please send us your order number, along with photos and measurements of your chair and the slipcover. We’ll review your case and help determine the best option, whether that’s a return or exchange.
We understand your concern and want to clarify our return policy. As stated on our website and communicated during the return process, returned items must be unused, unwashed, and free of stains, odors, pet hair, or other damage in order to qualify for a full refund minus the return label cost (if applicable). When items are received in unsellable condition, a partial fee of up to 50% may be applied.
In this case, the slipcover received was deemed unsellable by our Quality Control Team, meaning it can no longer be resold as new. While U.S. law permits businesses to deny refunds entirely for used items, we issued a 50% partial refund as a gesture of goodwill.
We appreciate your understanding, and we want to assure you that this decision was made in full accordance with our policy and product quality standards.
“I am very dissapointed. The covers keep falling off, the folding cardboards are easily taken out by animals and shreded all over my living room. The stitching is coming loose already.”
Hi Debra. We’re truly sorry to hear about the issues you’re experiencing with the covers. This isn’t how we want our products to perform. We responded to your email and waiting for additional measurements so we can assess your couch
“The first time I used it, it leaked a lot onto my bed. I tried to return it, but they said it had to be unwashed and unused. I know I did not exceed the 5-liter limit.”
We're sorry to hear that you had an issue with leaking during your first use. That must have been frustrating, and we completely understand your concern.
As for the return policy, we do require items to be unused and unwashed for return eligibility to ensure we're able to maintain quality for all customers. We appreciate your understanding of our policies.
We also sent an email asking for additional information so we can further help
We’re sorry to hear that you weren’t happy with your experience or the slipcover. Upon checking, you requested a prepaid return label, which carries a flat rate fee of $15. This information is publicly posted on our website, along with the option to use your own preferred courier service if you’d like to receive a full refund instead.
We always strive to make our policies transparent and to provide flexible options for our customers. If you’d like further assistance, please don’t hesitate to reach out as we’re happy to help.
We’re truly sorry to hear that your experience with our product did not meet your expectations. We understand how disappointing it can be when a product doesn’t work out as hoped.
We do want to clarify our return policy for transparency. As outlined on our website and shared during the return process, items must be unused, unwashed, and free of stains, odors, pet hair, or other damage to qualify for a full refund (minus the return label cost, if applicable).
If an item is received in unsellable condition, a partial fee of up to 50% may be applied. This policy is posted publicly on our Returns & Exchanges page and is in place to ensure that all customers receive products in brand-new condition.
While we regret that this experience left you feeling dissatisfied, please know this deduction was applied in line with our stated policy: https://mammamiacovers.com/pages/returns-exchanges
“It says it shipped on Sept 23rd today is Oct 10th and I have not received my order. They sent me an email asking how do I like my covers. I can't tell you the truth if I haven't received my order”
Thank you for reaching out, Tammy. I'm really sorry to hear that your order hasn't arrived yet. I completely understand how frustrating this must be. We're checking the status of your shipment with USPS
“I was disappointed in the poor quality of this product, especially considering its cost. My cover began unraveling after just a few weeks of use. When I contacted the company asking whether I could receive a refund or exchange, the representative said there was nothing they could do since my 30-day return window had lapsed. This company’s products are poor quality, and its customer service has much room for improvement.”
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the issue you’ve had with your cover.
As much as we’d like to accommodate your request, we do need to follow our return policy, which means we’re unable to accept the item back for a refund or exchange at this stage.
We still want to assist you further. Could you kindly let us know how the cover was washed? Also, if you could send us a photo of your couch along with its measurements, we’ll be able to better understand the situation and provide guidance or solutions that may help.
We do appreciate your feedback as it helps us improve both our products and service.
Hi Susanna! Thank you for sharing your thoughts with us. We're sorry to hear that the material of the cover did not meet your expectations.
We understand material selection is important which is why we offer free fabric sample so you can explore a wider range of colors and textures to help you make the perfect choice for your furniture. The fabric sample can be ordered here: https://mammamiacovers.com/pages/swatch
To begin the exchange/return process, go to the "Returns & Exchanges" page. Check the policy that applies to the product you’re returning, then scroll all the way down and fill out the form at the bottom: https://mammamiacovers.com/pages/return-policy
Please let us know how we can further assist.
Hi Taura! Thank you for your feedback. We're truly sorry to hear that the size of your chair and ottoman covers did not meet your expectations.
We understand that finding the right fit can sometimes be challenging, and we appreciate you bringing this to our attention. If you’d like to further discuss your experience or need assistance with a return, please don’t hesitate to reach out. We're here to help!
“Way too tight to get it on my queen. They refunded but kept my expedite fee as they said nothing was wrong with the cover. I tried 8 times... even with their representative on the phone verifying my beds TOTAL measurements including depth. When I argued about keeping the fee they then said my beds depth was not within the sizes listed. Total BS. I hope no one that buys has a problem... you don't get your large expedite fee back! They keep it. Probably covers their entire cost!”
Hi Linda! We truly appreciate you taking the time to share your experience with us. We're really sorry to hear about the fit issues with your cover and the frustration you've encountered with the refundable fee. Your feedback is important, and we definitely want to address these concerns more thoroughly.
I’ve double-checked with our team, and to clarify: Mark mentioned that the return label fee would be waived, and we’ve honored that as a one-time courtesy, meaning you won’t be charged for the return shipping.
However, the original shipping fee paid when your order was shipped out especially since it was expedited is unfortunately non-refundable. This fee goes directly to the courier and not to us, which is why we’re unable to recover it on our end.
After reviewing the product specifications listed on TempurPedic’s official website, we found that their standard Queen mattress measurements are slightly larger than the size our mattress covers are designed to fit which is why it wasn't fitting right.
If you need any assistance or have further questions, please do reach out to us. We're here to help!
Hi there! We appreciate you taking the time to leave us a review. We understand that return shipping fees can be frustrating. We're always working to achieve a fair and transparent return process for our customers and all information are posted on our website. If you have any further questions or need assistance, please don’t hesitate to reach out.
“Don't expect a full refund if you decide to return it. I unpacked it, discovered it was noisy and packaged it back up. I have no pets and they claimed it was covered in white hair when they received it and refunded 50% minus shipping. I had it sent back to me instead of just throwing my money away, and I can't find a single hair. I can't imagine anyone could get a full refund.”
Hi there! We're sorry to hear about your experience with the return process and the condition of the item upon receipt. Our policy aims to be fair, and we encourage customers to reach out if they have concerns about their returns. We’re glad you chose to have it sent back to you rather than give up on it, and we appreciate your understanding.
“I love the concept and the fabric is nice, but the color was off slightly from the pictures and more annoyingly the cover doesn’t stay in place at all. The cardboard pieces to create the seams don’t stay in place at all. They pop out no matter how deep I try to push them down anytime anyone sits. For the price I’m very disappointed in the cover as it looks sloppy and pulled out if anyone sits.”
Hi Jessica! Thank you for your feedback. We're glad you love the fabric and concept, but we're truly sorry to hear that the color and fit have not met your expectations. We understand how frustrating it can be when the cover doesn’t stay in place, and your input is invaluable as we continuously aim to improve our products.
Please ensure that the cardboard pieces are folded correctly as directed, with the ridges facing out. When tucking them in, angling down might help stick them securely, so they don’t pop out. Some customers have also found using pool noodles can be effective in keeping the slipcover in place.
We'd love to help you troubleshoot this further. If you could send us a photo without the cover and measurements of your sofa, we might be able to provide more tailored assistance!
Hi Mary. We're really sorry to hear that the covers didn’t stay in place for you. We understand how frustrating that can be, and we appreciate you bringing this to our attention. Your feedback is valuable to us as we continuously strive to improve our products.
Please make sure that the cardboard is folded properly according to the instructions, with the ridges facing out. When tucking it in, make sure to angle it down so it's unlikely for them to pop out. Tuck it in as far as you can and between the crevices and try pushing them way down (below the seat cushion(s). While this method has proven effective for many of our customers, please note that results may vary depending on the specific furniture piece. It may not be as effective on leather furniture as it is on upholstered furniture.
This issue may be caused by factors such as a thin separate seat cushion or crevice that isn't deep enough to hold the inserts securely.
Several customers have found that using pool noodles to tuck into the grooves can be quite helpful in keeping the slipcover securely in place.
Please send us a photo and measurements of your furniture so we can better understand the situation and provide appropriate assistance.
We're sorry to hear that it didn't work out. Our customers' feedback is important to us and will help us improve our products and service.
We’d be happy to help you find the best solution for your furniture! Just send us a photo along with the measurements, and we’ll take a look to recommend the most suitable product type!
To begin the exchange/return process, go to the "Returns & Exchanges" page. Check the policy that applies to the product you’re returning, then scroll all the way down and fill out the form at the bottom: https://mammamiacovers.com/pages/returns-exchanges
Hi there! We’re really sorry to hear that your order hasn’t arrived yet. We understand how important it is to receive your items on time, and we apologize for any inconvenience this delay may have caused. While we do dispatch orders promptly, occasional delays can happen during shipping. If you’d like us to look into this further, please reach out to us via email to support@mammamiacovers.com. We appreciate your patience and understanding!
“I ordered samples and paid the extra fee to have them delivered with. Two business days. I am still waiting 10 days later. Meanwhile I spent the extra money to get it here and make a decision. Was hoping to order a couch cover before guests come. That’s not happening.”
Hi Veronica! We completely understand how disappointing it is to be waiting longer than expected for your samples. I'm sorry to hear that your order hasn't arrived yet. I double-checked your order, and it appears that the shipment was dispatched on time. Unfortunately, once your package has left our warehouse, we have no control over the delivery process. Please note that if your shipment appears inactive on the map, it doesn't necessarily mean there's an issue with the delivery. It could be that the delivery courier hasn't updated the tracking until it reaches a specific location. The tracking information usually refreshes later.
