“These are OK, not great but just OK. I purchased the 3 seat couch, high back arm chair, and a cover for my footstool. Easy enough to put on, but those cardboard things that one is supposed to insert in the back and edges of seats, those do no stay in if anyone actually sits on them. My footstool cover was too large even though I bought the small size. And I did not want to tie the two white elastic things together, so they just moved around whenever I moved the stool. Got the box back out and found the directions to return, but since I have two cats, and was not going to launder these, it claimed I could not get reimbursed.
If you might expect to return one, do not try it on, do not take it out of the package, just send it back, or just don't buy it in the first place.”
Thank you for your review, Wilberta. We're sorry to hear that the slipcovers didn't work out as you hoped. It seems like you've faced some challenges with the fit and stability of the inserts. We recommend ensuring the cardboard inserts are fully inserted and adjusted into the crevices for a more secure hold. We understand how important it is for every piece to fit well, so we'll take your feedback regarding the size into consideration.
Our slipcovers are pet-friendly and can protect your couch from scratches. However, each situation is different, and some pets may cause the slipcover and couch to be destroyed completely. Your satisfaction is important, and we want to help in any way we can.
We're so sorry to hear about your experience, Elizabet. That’s definitely not what we want for our customers. If this is regarding your most recent order (#99782), would you mind sending us a photo of the full piece of furniture showing the issue? We’d love to take a closer look and help make things right! Feel free to reach out directly, we’re here to help!
Thank you for your feedback, and we’re sorry to hear that the cover didn’t meet your expectations for your extra wide recliner. We strive to create products that fit a variety of furniture sizes, but we understand that not every item will be the perfect fit for everyone. If you need assistance or more information regarding our return process, please don’t hesitate to reach out to our support team. We're here to help!
“I purchased the jaquad on sale. Very disappointed. Strings hanging off of material. Didn’t fit as well as the microfiber. Been on creek and the material is tearing on the sides. So disappointed in the material this cover. Have heard nothing from the company.”
We’re so sorry to hear about your experience with the Jacquard cover and truly appreciate you taking the time to share your feedback. This is definitely not the kind of quality or service we aim to provide.
We also wanted to let you know that we haven’t received any messages or emails from you regarding this issue. When you have a moment, please reach out to our support team at support@mammamiacovers.com with photos of the issue, a photo of the furniture, and it its dimensions. We’ll be happy to look into it right away.
Looking forward to hearing from you and resolving this as soon as possible.
“The color was more purple than brown. Fit was nice. Biggest problem: I need to return it and there was no information in the box or elsewhere on how to do this! Now I have to hunt to figure out how to get my money back and to return the product.”
We're sorry to hear you're not happy with the product. On our website, we did our best to show the fabric texture and colors as closely as possible. However, color consistency cannot be guaranteed on every display and device. We value our customers' feedback and will use it to improve our products or services. To begin the exchange/return process, go to the "Returns and Refunds" page and fill out the form: https://mammamiacovers.com/pages/return-policy
“Sofa cover fits well but not even a month in the threading came apart - probably due to my dogs nails catching on them but they state these are pet friendly. When I reached out they told me;
Our slipcovers are pet-friendly and can protect your couch from scratches. However, each situation is different, and some pets may cause the slipcover and couch to be destroyed completely.
This was after asking if they sold slip covers without all the stitching because I was happy with fit just not the threading coming loose like it has after a month or so.
To add I am trying to add photo and won’t let me - says I need to contact customer service”
“It does not fit my couch as planned. The front of my couch remains uncovered. I cannot keep the cover tucked under the couch. Had it two days and I am tired of it already. When I sit down the arms of the couch cover gets tight and it looks horrible. I paid 155.00 and would not do again”
