“My love seat cover fit perfectly !!! I loved it !!! But my sofa cover did not fit good at all !!! I just fought with it for a couple hrs, then just left it !!!”
We're sorry to hear that the sofa cover didn't work out. Our customers' feedback is important to us and will help us improve our products and service.
We’d be happy to help you find the best solution for your furniture! Just send us a photo along with the measurements, and we’ll take a look to recommend the most suitable product type!
“I love the material, but the shade of blue that came was more of a Williamsburg blue (medium) and I was expecting and needing a Powder blue (baby blue)”
Thank you for your review, Karen. We appreciate your feedback on the color of the slipcover. It's important to us that you love not only the feel of the material but also the shade it brings to your space. While we strive to provide accurate color representations, we understand that sometimes there can be discrepancies. We'll take your comments on the blue shade into account for future improvements. Your satisfaction means a lot, and we hope you find the perfect look for your home!
“If your cover doesn't fit you have to send it back and pay your own shipping! I ordered a cover for a couch with two recliners and fold down table in the middle. The cover did not fit and now I have to pay shipping!”
Thank you for your feedback, and I’m sorry to hear about your experience. We do have detailed measuring guides publicly available on our website to help customers determine the best fit before placing an order. We also offer personalized assessments and customers are always welcome to send us their furniture measurements and photos so we can help to make sure that the right product is selected.
Our return policy, including return shipping costs, is also clearly outlined on our website. That said, we truly appreciate your input and are always working on making our guidance and support even clearer.
If you need help finding a better-fitting option, we’d be happy to assist further!
“"Velvet"? I think NOT! Synthetic, scratchy feeling. Anchoring cardboard triangle thingies provided don't stay in place and pop out every time you sit down. Would have expected more for that price.”
Thank you for your feedback, and I’m sorry to hear the product didn’t meet your expectations. Just to clarify, our Velvet Collection is made of 100% polyester and not traditional velvet fabric. This is noted in the product description, and the collection is named "Velvet" because of its subtle sheen effect, which mimics the look of velvet.
Please make sure that the cardboard is folded properly according to the instructions, with the ridges facing out. When tucking it in, make sure to angle it down so it's unlikely for them to pop out. Tuck it in as far as you can and between the crevices and try pushing them way down (below the seat cushion(s). While this method has proven effective for many of our customers, please note that results may vary depending on the specific furniture piece. It may not be as effective on leather furniture as it is on upholstered furniture.
This issue may be caused by factors such as a thin separate seat cushion or crevice that isn't deep enough to hold the inserts securely.
Several customers have found that using pool noodles to tuck into the grooves can be quite helpful in keeping the slipcover securely in place.
Please send us a photo and measurements of your furniture so we can better understand the situation and provide appropriate assistance.
We're really sorry to hear that you found the quality unsatisfactory, Maria. We strive to provide our customers with products they love, and it’s disappointing to hear that we missed the mark this time. If you’d like to initiate a return, please don’t hesitate to reach out to us directly at support@mammamiacovers.com. We appreciate your feedback and are here to help!
“I have not received this yet - Got a notification about it and was supposed to be delivered last week and not there are not any updates. Tried to contact Mamma Mia but no response either. Just frustrated that I can't get the things that I paid for and ordered + no one can tell me when I will get them.
Sure I will like it When I actually get it - Thanks.”
We're so sorry to hear about your frustration, and we completely understand how disappointing it is to be left in the dark about a delivery. After checking our records, we weren't able to find any messages from you, otherwise, we would’ve gladly stepped in to assist sooner.
We’d love to look into this for you right away and help get your order sorted. Please feel free to reach out to us directly at support@mammamiacovers.com with your order number so we can provide provide a resolution as quickly as possible. Thank you for your patience, and we’re here to help however we can!
“Love the fit and function of the cover, its our second. But the color is off from how it looks on the site. We thought it would be more yellow, and its verty orange.”
Thank you for taking the time to share your thoughts! We're glad to hear that you love the fit and function of the cover, and we truly appreciate your returning to us for a second one. We also want to apologize for the color discrepancy you noticed; it can be tricky as lighting and screen settings can affect how colors appear. Your feedback is valuable to us, and we will certainly take it into consideration. If you have any concerns or would like assistance, please feel free to reach out to our support team. We're here to help!
We appreciate your input and are sorry to hear that the texture and design didn’t meet your expectations. We strive to offer a variety of materials, and your feedback is invaluable in helping us improve. If there’s anything specific you’re looking for, we would love to hear more! Feel free to reach out anytime.
