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London Drainage Facilities Reviews

4.8 Rating 399 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

4.8

Based on 399 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chloe and Chris was very helpful, went the extra mile to find solutions to the problem. Very friendly And great can do attitude! Amazing service, Especially as it was Christmas Eve.”

Posted 4 years ago

“Very impressed by the service. Easy to contact, clear communication and good follow up after the visit. Punctual. Gave very good advice on how to follow up on blocked drain problem. Correctly diagnosed collapsed drain and advised us to follow up with Thames Water immediately rather than continuing to use their diagnostic services. Would definitely use them again.”

Posted 4 years ago

“I write from a firm of surveyors and property managers. London Drainge managed to attend at very short notice (within a couple of hours) having notified them of a blocked below ground drain to a residential block in Belgravia. The problem was immediately identified and rectified and they notified me by email (with photographic evidence) to let me know that the problem had ben addresed. This experience replicates all other callouts we have had with London Drainge who have always provided us with a very reliable and effective service. We always use London Drainage because their service vastly exceeds those of other drainage companies we have used in the past. I would thoroughly recommend them as a first point of contact for any drainage issues that may arise, their engineers and their staff in the ofice have alway been extremely helpful and very easy to deal with.”

Posted 4 years ago

“Excellent customer service very prompt and professional service will use again”

Posted 4 years ago

Thank you for the Review Dawn, really appreciated! Have a great day!

Posted 4 years ago

“Exceptional service from Gary, Ricci and Jordan who are professional, charming and super-efficient. After having rung Jordan desperate for help with a blocked drain, she arranged for Gary & Ricci to turn up in mega quick time. They quickly and calmly sorted out the problem with minimum fuss and maximum efficiency. They even cleaned up the bathroom afterwards. A wonderful company and would highly recommend.”

Posted 4 years ago

“Great response”

Posted 4 years ago

“We can always rely on London Drainage Facilities to attend speedily and on time to any emergency or planned maintenance in our restaurant. Very happy with the service received. Chris Van Brockhoven Director fish!”

Posted 4 years ago

“Very efficient as always. They attend our site on the same day that we call. They get the job done and send updates in a timely manner! Thanks London Drainage :) Another hoppy customer! Regards, Vanessa Facilities manager”

Posted 4 years ago

“Very professional from start to finish Cannot find a reason not use them again and recommend to other clients”

Posted 4 years ago

“Great job from Paul and Mac. and we learnt a lot more about our new office!”

Posted 4 years ago

“Hello, I had really bad problems with my bathroom and kitchen. My bathroom sink was more or less blocked and when I used the washing machine or used my kitchen sink, nasty smelly black water would pump into my bath. Your drainage Engineer Ian came in and had to take the sink apart and my cupboard in the kitchen to access the pipes. All this took a long time. I knew it was a big job but his attitude and knowledge solved the problem. It was hard to live this way and I cannot be more grateful as many others have been and this has been going on for nearly a year. I would recommend this Engineer highly as it wasn't just the job he was so polite and courteous. I really think he went above and beyond to help me with this problem as other Engineers have been and have said they didn't have the tools. I cannot thank him enough. I would 100 percent recommend this company.”

Posted 4 years ago

“We needed a pipe of some description unblocking as it had caused a major flood in 2 apartments. The previous Bentley loving 'plumbers' acted as though they had large hats and 6 shooters. Refreshing to deal with professionals who did what they could to diagnose and rectify the issue for a sensible fee. Many thanks!”

Posted 4 years ago

Jamie, we keep it simple, provide the service you'd expect and charge strictly the basics! Thank you for the kind words, our teams have all been shown your review ;-)

Posted 4 years ago

“Quick to respond to our requests which are normally given at very short notice.”

Posted 4 years ago

“Ian called today cheerful and polite he did an excellent job sorted out the problem in 30minutes Very pleased with excellent service.Thanks”

Posted 4 years ago

“Dan.M. was prompt,polite and professional.He completed his tasks quickly and competently,all this was carried out In the pouring rain. The man is star.”

Posted 4 years ago

“A nice, polite and presentable young man named Ian came yesterday to unblock my drains. The job was done efficiently and was left in good order. He washed path down and swept water away afterwards. Happy customer.”

Posted 4 years ago

“Mak attended to the drain blockage, was friendly, efficient and did the job in about ten minutes.”

Posted 4 years ago

“Booking appmt was fine. Engineer turned up on time. Spent 20 mins in the house to conclude it wasn't a drainage problem which is what plumber had told us. Didn't lift any manhole covers to check. Said it was due to lack of use of en-suite - water evaporating from the pan. Spent time on phone to try and agree discount against future work - he was recommending a pipework clean. Said we would get a quote for this job but not received. Accounts payable on the phone that afternoon with no recognition of any of the above. So, to date I have paid £144 for a someone to tell me it's something other than the plumber told me but not carry out any work. The engineer was fine, and may well be right, but I just feel that to date we have not received value for money or a definitive result or answer to our problem. Hence the poor rating.”

Posted 4 years ago

“We have just had a visit from Ian at the London Drainage Facilities. He has delivered some excellent work and even through the rain today stayed overtime to complete the job which turned out to be more than expected. True gem you have there :)”

Posted 4 years ago

“Although we don’t know how to fix the problem yet, the team are confident the problem will be resolved and have discovered more than anyone else to date”

Posted 4 years ago

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London Drainage Facilities is rated 4.8 based on 399 reviews