London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.83

4.8 Rating 424 Reviews

96 %

of reviewers recommend London Drainage Facilities

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4.8

Based on 424 reviews

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About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

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Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My intention here is to warn people before they engage this company. If you have a simple blocked drain or drainage issues, then this company might be the one for you. Most of their positive reviews are vague and regarding very simple jobs and provide no insight into the quality of work they produce. Their website is well written and gives a false sense of quality, with accreditations that mean very little when you find yourself in a dispute over their extremely low standard of work and their unwillingness to reach a satisfactory conclusion. I hired LDF on the basis of their impressive website and positive reviews, but my experience is that this is a very effective deception. I had split the work up into two parts. Firstly, we needed to locate a buried stormwater pipe in our front garden to drain rainwater and whose position was lost when a porch was built over the gulley. Secondly, we needed to replace channel drains along the front of our house (whose depth I had specified) and redirect direct that flow of water into the located pipe and away from a flower bed. I expected two quotes as other contractors did, but they provided one, which I interpreted as confidence in finding the pipe. They started works installing new channel drains (which was very poorly done and had to revisit to rectify) and much shallower than I specified, but at this stage I trusted in their competence and wasn’t checking their work. At the same time, they started excavating for the pipe. After not finding the pipe in the place I said it was likely to be, they wanted to backfill the excavation saying it was not their job to locate the pipe. I found that astounding that a drainage company would be prepared to give up and with the new channel drains having no place to dispose the rainwater. A competent drainage company would have not laid the channel drains without a disposal point and yet they had left me in this vulnerable position. As I started checking their work and tested the flow of water, I saw that the water was pooling and not flowing, and the position of the channel drains, just below the air vents at the side of the house was not compliant with building regulations (Approved Document C). This specifies that the minimum height of the air vents should be 75mm above the drains. Also, the way that blackjack paint was applied was in breach of building regulations. Both these would potentially cause rising damp and structural rot. as water would seep into the house even in moderate rainfall and moisture would get trapped in the brickwork. They offered two solutions for an alternate water disposal soakaway both of which I checked and found to be non-compliant which they later agreed. Again, an experienced drainage professional would not have proposed non-compliant solutions. I have lost all confidence in the expertise of the service and advice they provide – especially to residential customers and wanted to warn others from being misled. With AI it has become very cheap to produce a professional looking website and not have the service to back it up. Not taking the time to read the high reviews, I didn’t notice that the vast majority of the reviews were for simple unblocking work. From my terrible experience, I sincerely doubt they have the expertise to meet the real drainage needs, especially for residential customers, as their website claim. The more I communicated with them, the more I came to the horrific realisation that I was wrong to have selected them. Their attitude has been uncaring, inflexible and unprofessional, preferring to defend the incompetence of their own staff than working towards providing a good, honest service for customers. I have paid half of the invoice value of £3600 but am now preparing legal action to recover the loss and costs for remedial work and stress that they have caused to the family, particularly to my elderly mother, knowing that we are vulnerable whenever there is rainfall. My confidence is in the knowledge such dishonest practices showing little integrity and who have no interest in providing a quality solution but rather defending their incompetence will ultimately be rewarded by the market.”

Helpful Report

Posted 2 weeks ago

“Ryan came to sort my loo out, he is very polite and did a good job thank you”

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Posted 3 weeks ago

“Josh was absolutely brilliant, he sorted the problem out straight away, very polite, helpful and friendly. Brilliant service.”

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Posted 4 months ago

“Josh arrived quickly and solved our issue very quickly, brilliant service.”

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Posted 4 months ago

“Jack S was our engineer, he was polite, took into consideration that there was a yoga studio in use and kept the noise to a minimum and fixed our occurring issue. Thank you.”

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Posted 4 months ago

“very professional service carried out by scott n would recommend your business 5 star service many thanks mr barber”

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Posted 5 months ago

“I was very impressed with Charlie’s (engineer) politeness & the efficiency that was carried out to unblock the kitchen sink.”

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Posted 7 months ago

“Glenn, the engineer who was assigned our job did a fantastic job. He arrived on cue and then promptly discovered our issue and then proceeded to very quickly and efficiently fixed the problem. Thank you Glenn”

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Posted 7 months ago

“Glenn was a true gem and dedicated sport to seeing the job through all on one day and corresponding with his team to corporate in allowing him to do so despite the interruptions from our side me having to get my son ready for crèche and then my mums carer coming to do her duties he remained patient and professional throughout the ordeal. Both the drainage of the shower and toilet was in full functionality as he left. Thanks Glenn”

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Posted 8 months ago

“Glenn an emergency call out was very helpful and explained exactly what he was doing and unblocked our bathroom toilet and the drainage outside. He was very thorough and explained what we needed.”

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Posted 8 months ago

“Glenn was a lovely friendly gentleman. He quickly sorted out my sink and was kind and understanding throughout the whole process.”

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Posted 9 months ago

“Yes very good service and professional work from Glen and the team.”

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Posted 10 months ago

“Jack S , returned on a follow up call after Brandon and Charlie’s Initial Visit , he to was very polite professional and kept me I formed of what needed to be done Another great member of staff well done LD”

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Posted 10 months ago

“Brandon Pope and Charlie attended my emergency 22:5:2025 they were very professional thorough and polite . They explained everything and were conscious of the fact it was very late and didn’t want to disturb the neighbours but still managed to Solve the problem They are a credit to the company”

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Posted 10 months ago

“Many thanks Josh his make grateful job with unblocking my pipe today .perfect palmers on his job”

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Posted 1 year ago

“We have just had Travis out.. He was professional and explained everything to us.. He was here for quite a while.. He is a credit to the company..”

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Posted 1 year ago

“Hi,Jask s and Bailey d came to site and sorted a blockage for us.Very happy with the service.”

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Posted 1 year ago

“Over the weekend, a neighbour's flat was flooded due to a blocked stackpipe in the block of flats, causing the kitchen sink to overflow. Adam Kibala was sent by London Drainage to attend to the problem. Although it was late at night, Adam was professional, thorough and thoughtful in his approach throughout the entire process and spoke to the owners clearly setting out the options. After trying different methods to remove the blockage Adam was forced to cut into a kitchen cabinet in order to get to the stackpipe, which he did with precision and minimal damage to the cabinet. Even at that late hour, he then went the extra mile to fix up a leaking outlet pipe to the sink so that he could satisfy himself that the work he had done to the stackpipe had solved the overflowing sink problem. He then proceeded to neatly patch up the cupboard, in case anyone ever needed to access the stackpipe again. I was grateful for these details which were not rushed but carefully done. He is a credit to London Drainage.”

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Posted 1 year ago

“A lorry drove onto my drive and went through the manhole cover causing all the cover to fall down into the sewer. London- drainage were sent from the insurance company to replace it. The service they provided was excellent. The two engineers Dylan JT and ollie leeks were professional and did a excellent job”

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Posted 1 year ago

“Very happy with the lovely chap who unblocked my kitchen sink! Excellent job! Many thanks! Kind regards Dean Butler TW200PJ”

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Posted 1 year ago

London Drainage Facilities is rated 4.8 based on 424 reviews