London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.84

4.8 Rating 397 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

Metrics

Info

4.8

Based on 397 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“called out within the time framed advised.. not satisfied to be charged AGAIN when second call out was made on the same unfinished job ! still disputing on the second charge !”

Helpful Report

Posted 2 years ago

Hi Teoh A full credit was given against the second visit almost immediately after it was raised. A mistake by us which was rectified swiftly. Many Thanks

Posted 2 years ago

“Booking appmt was fine. Engineer turned up on time. Spent 20 mins in the house to conclude it wasn't a drainage problem which is what plumber had told us. Didn't lift any manhole covers to check. Said it was due to lack of use of en-suite - water evaporating from the pan. Spent time on phone to try and agree discount against future work - he was recommending a pipework clean. Said we would get a quote for this job but not received. Accounts payable on the phone that afternoon with no recognition of any of the above. So, to date I have paid £144 for a someone to tell me it's something other than the plumber told me but not carry out any work. The engineer was fine, and may well be right, but I just feel that to date we have not received value for money or a definitive result or answer to our problem. Hence the poor rating.”

Helpful Report

Posted 4 years ago

“No updates received within the 4 hours of attending, any OOH's reports should be issued straight away not chased up constantly. Poor updates.”

Helpful Report

Posted 5 years ago

Hi OOH Callouts - Thanks for the review. All of our job closures/updates are sent automatically as soon as the engineer closes the job down on site. We have also contacted your office this morning and they have advised they are not aware of this review and are happy with our job closures and timings sent.

Posted 5 years ago

“Problem not identified. Inflated quote supplied for unnecessary works.”

Helpful Report

Posted 5 years ago

Hi Mark - Thanks for your review. Looking over the works we were asked to clear a blockage affecting the gully which causes water to pool on the floor area. Our engineer arrived on site and fully tested the gully and found no blockage present. Whilst on site they noticed a corroded rodding eye access on the rainwater stack above where the water had been pooling and advised this could possibly be the issue. Following this discovery we provided a quotation accordingly to rectify the corroded rodding eye access following investigation. Our engineer advised this could possibly be the cause as during attendance the gully was clear and free flowing.

Posted 5 years ago

“I arranged a call out for a blocked drain, the tenants stated to the engineer that they could not stay and the engineer left , the tenant did not instruct the engineer and should not have left without our permission and authorization. This has resulted in 2 call unnecessary call outs”

Helpful Report

Posted 6 years ago

“Plumbers who attended site had three different opinions on different occasions, causing us to look unprofessional in front of our client.”

Helpful Report

Posted 6 years ago

“Good customer service at site but poor management in office. Charged one amount on the same weekday 3 weeks ago to unblock drain and then charged a lot for the same service same weekday yesterday. Not correct!”

Helpful Report

Posted 7 years ago

Dear Bruno, many thanks for taking the time to review our services. I'm sorry to hear that on this occasion you were unhappy with certain aspects provided regarding callout charges. This was an honest mistake and I understand from our Accounts Team that this has now been resolved entirely to your satisfaction. Please accept our sincere apologies. We look forward to working with you again in the future.

Posted 7 years ago

London Drainage Facilities is rated 4.8 based on 397 reviews