London Drainage Facilities Reviews

Name: London Drainage Facilities
Address: 11-12a Hallsford Bridge Industrial EState, Ongar Road, Ongar, Essex
Rating: 4.84

4.8 Rating 397 Reviews

96 %

of reviewers recommend London Drainage Facilities

Company Reviews

Metrics

Info

4.8

Based on 397 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About London Drainage Facilities:

Established in 2006, London Drainage Facilities (LDF) have fast become one of London's leading providers of planned, emergency and drain repair services. In the last 3 years, we've experienced substantial growth and are now able to reach clients spanning London and the entire South East of England.

Ideally situated close to the M25, we're perfectly positioned to deploy our drainage teams to any type of drain emergency 24 hours a day, 7 days a week and 365 days of the year.

Visit Website

Phone:

0800 612 2179

Email:

jobs@london-drainage.com

Location:

11-12a Hallsford Bridge Industrial EState,
Ongar Road,
Ongar
Essex
CM5 9RB

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London Drainage Facilities 5 star review on 10th April 2022

Rozanne Harridge

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete nightmare of a job from start to (not quite) finish. They were tasked with fixing a leak in the property next to mine, in the process of which they narrowed the communal pipes so much that my toilet and shower kept blocking. It took 18 months and thousands of pounds for them to find the fault. Throughout that period, I did not have access to a functioning bathroom on 29 separate occasions, having to spend a night away from my property for a total of 18 days. I consistently highlighted that the issue only arose the moment they had ‘fixed’ the leak and was gaslighted into believing that there may be a separate issue with my own plumbing – but hundreds of pounds to a different company confirmed that this was categorically not the case. Best of all, London Drainage eventually broke and had to replace my toilet (which was never the problem to begin with). They were booked to finally repair the actual fault on January 15th, 2024, but I have just been informed that this needed to be rescheduled to January 31st – no doubt I will have further instances of not being able to use my bathroom in the meantime.”

Helpful Report

Posted 3 months ago

“Your engineers, who arrived without prior appointment, had no clue how to clear the drains. Caused more damage to the flat. Now we have leaks from 3 other places. Wouldn’t trust your company ever again. The landlords would be horrified if they saw this.”

Helpful Report

Posted 8 months ago

Hi. You note from normal calibre of feedback, your situation is abnormal. You've concealed your identity meaning we can't respond accordingly. Feel free to e-mail jobs@london-drainage.com and the team will correct anything that's not correct. Dave Quinney is head of operations, feel free to make contact and discuss, but we will need more details if we're going to help. Kind regards. Danny Fuller

Posted 8 months ago

“Terrible after-sales service, avoid at all costs! I spoke with London Drainage Facilities to find out the reason I was having issues with my toilet drains. The engineer who arrived was professional and helpful, that was unfortunately where the good parts end. They require you to pay a 2 hour deposit of over £220. They said the job would most likely take less time and they would refund any time used. The engineer was here for no longer than 1 hour. They refused to refund anything, with them lying saying the engineer arriving 30 minutes before he actually turned up. I provided evidence showing his phone call. The customer service director, Lucie Fuller, was quite arrogant lying about this and also stated the engineer needed to draw up a plan of the property in his car which could take 45 mins (literally looks like a 5-10 min job) especially as he wrote up all the stats and details at the property. So the engineer was here for 1hr and maybe needed a maximum of 15/20 mins to write up the reports. During this time, Lucie, failed to respond and reply to me and was very disorganised. Following this, the person who was very helpful when booking and taking my money, Craig Norton, Operations Manager said he would review all the information and come back to me same day. Many days and weeks have gone by with no response despite chasing. I then started trying to get hold from Craig all of this week with them dodging my calls with them being in non-stop meetings all day long apparently. Still awaiting a partial refund for the time that was not used and will be contacting my bank for a chargeback. I will also be advising my building management to avoid these cowboys as if there is an after-sales issue, they don't care at all.”

Helpful Report

Posted 2 years ago

Dear Will Thank you for taking the time to provide your review. Many of your points are unfortunately incorrect, I have provided you with a time line of events and a clear explanation of how we charge. All events were recorded by tracker reports, time stamps and system upload reports. I gave a timely response to your query based on fact when it was brought to my attention. We are a ethical, honest company – hence our reputation and growth. I will not refund the charges as you were charged correctly but I’m happy to donate the value of the job (£199) to a charity of your choice, let me know which one. Kind Regards Lucie Fuller

Posted 2 years ago

Dear Will: Having now spoken further, we’ve donated the full amount of your job to a charity of your choice: “Sea Shepheard”. Evidence of the donation has been supplied to you via e-mail. The case has now been closed, however, if you have more questions you need answering, please liaise with Danny Fuller, his details have been supplied to you. Many thanks,

Posted 2 years ago

“came today our engineer dan m he was very good and professional and we was completely satisfied”

Helpful Report

Posted 4 years ago

Hi Christine, glade to see you were pleased with the service, may we add - It was a pleasure to help you. I did notice you only rated us 1 star out of 5, we hope that was just a slip of the finger :-( If you need to discuss the service provided, please feel free to contact us at any time. Kind and best regards. Customer Experience Team London Drainage Facilities

Posted 4 years ago

London Drainage Facilities is rated 4.8 based on 397 reviews