Login
Start Free Trial Are you a business? Click Here

Garden Adventure Ltd Reviews

4.8 Rating 263 Reviews
70 %
of reviewers recommend Garden Adventure Ltd
4.8
Based on 263 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone
Read Garden Adventure Ltd Reviews
Visit Website

Phone:

01342 477774

Email:

sales@gardenadventure.co.uk

Location:

19 Manor Road,
19 Manor Road
East Grinstead
RH19 1LP

Write Your review

Garden Adventure Ltd 5 star review on 27th March 2025
Fraser Ballantyne
Garden Adventure Ltd 5 star review on 27th March 2025
Fraser Ballantyne
Garden Adventure Ltd 5 star review on 5th October 2024
Anonymous
Garden Adventure Ltd 5 star review on 7th March 2023
Linda Fauld
Garden Adventure Ltd 5 star review on 4th May 2022
Niki
Garden Adventure Ltd 4 star review on 17th March 2022
Peter Abbott
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
52
Anonymous
Anonymous  // 01/01/2019
We love the cabin
Helpful Report
Posted 10 years ago
Excellent news ! - Thank you for taking time to provide valued feedback
Posted 10 years ago
The product quality is very good. However, customer service could be improved. We agreed a date for delivery,then changed it. I had three people here to help with delivery - 1 being paid and my partner taking time off work as well me. Unfortunately, the change was not communicated to the deliverers. So we had a wasted afternoon. At cost to me. A new date was set an we had two people available to help. This time the driver said he couldn't get in to the street because of width restrictions around the corner. I advised to come in from the other end. A debate ensued about whether he could go through a bus lane gate. Eventually he arrived. He then reported back to the office that there was no-one to take delivery even though he had actually been speaking to the person I was paying to be there! Until I called the office and made it clear I was extremely unhappy with the way I was being treated and that I couldn't be expected to let the delivery go when it had been contracted to be there, nothing was being done. Finally I helped unload along with the person I had asked to help me . The driver said it would take four hours. It took less than two. I am a 5 ft 2 inch tall 62 year old. He couldn't believe I was willing and more importantly able to carry some of the load. No apology in any form was received. It was doubly disappointing that customer service was so poor as my initial contact with the office when ordering had been very positive. I was also astonished that the driver would not take any of the packaging away. I think it is important for future customers to know that they will be expected to dispose of pallets and mountains of cardboard and wrapping as I had not been given that information when I ordered. These goods are quite expensive. It should surely be right that the customer is treated with courtesy and support rather than a 'fend for yourself'attitude.
Helpful Report
Posted 10 years ago
So sorry there was an issue with the delivery. I will speak with the haulier concerned to find out what went wrong on this occasion.
Posted 10 years ago
I have now heard back from the hauliers regarding your issues - here is what Holly had to say : "The delivery date was changed in the office but not communicated properly so I can only apologise for this and it will not happen again. I have asked my colleagues to make sure they inform me immediately of any changes which are made to the deliveries so I can then communicate this. I have also spoken to the driver, he did have difficulty gaining access and did drive through a road which he shouldn’t have (due to width restrictions) to gain access. At the time we spoke to Mrs Prentice but she was not able to offer any advice on the best way in, so the driver risked it to make sure the delivery was made. There was miss communication at the delivery point when he arrived over whom would be handballing, which I spoke to Mrs Prentice myself and apologised for the confusion, when the driver was there, and the explained to the driver that they would be handballing. " I hope this goes someway to explaining the whys and wherefores - again apologies for the inconvenience you experienced but do hope the end result makes up for this.
Posted 10 years ago
Garden Adventure Ltd is rated 4.8 based on 263 reviews