Garden Adventure Ltd Reviews

4.8 Rating 257 Reviews
69 %
of reviewers recommend Garden Adventure Ltd
4.8
Based on 257 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read Garden Adventure Ltd Reviews
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Phone:

01342 477774

Email:

sales@gardenadventure.co.uk

Location:

19 Manor Road,
19 Manor Road
East Grinstead
RH19 1LP

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Garden Adventure Ltd 5 star review on 7th March 2023
Linda Fauld
Garden Adventure Ltd 5 star review on 4th May 2022
Niki
Garden Adventure Ltd 4 star review on 17th March 2022
Peter Abbott
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
Garden Adventure Ltd 5 star review on 7th August 2021
Rachael
Garden Adventure Ltd 5 star review on 2nd August 2021
JT
49
Anonymous
Anonymous  // 01/01/2019
I bought a cabin from this cowboy firm a year a year ago I've had nothing but trouble with my cabin water pouring in thru the windows now the roof after calls emails not a thinghas been done the most shocking service I've ever known wish I'd never wasted my money on this rubbish
Helpful Report
Posted 5 years ago
Martin - thank you for your message. Communication has proved a little hit and miss with your preferred method. By your own admission, signal coverage in your location is problematic. During the period since installation, Julian has been back to your location in North Wales and took what he thought was appropriate action to prevent further water ingress. It appears this is not the case and now, since you have provided further visual evidence of the issues he has now formulated a plan to visit with the necessary materials to try again to provide a fix. Pictures and video is so important in order to provision and materials etc. Thank you for sending these. I do hope Julians visit early next week can re-create the problem and action a fix to prevent further water ingress - please let me know.
Posted 5 years ago
Following the fitters return to site equipped with all the necessary materials for rectification work (thanks to the photos that were sent) I am assured the issues you were experiencing have now been resolved. Apologies that the percieved timeline appears to have been drawn out, however from this side of the fence, the communications from you were very sporadic and were lacking the required information. Once we were in pocession of this info, an appointment date was arranged by return.
Posted 4 years ago
Terrible quality product which was faulty and the most passive-aggressive company I've ever dealt with. Was not interested in resolving most of the problems raised.
Helpful Report
Posted 6 years ago
Thank you for taking the time to provide your review of Garden Adventure. I'm only sorry you are not prepared to share your identification so that at the very least we could provide our observations of the situation. Please, if there remains any outstanding issues which require sorting and if you are not prepared to identify yourself here, then send an email to sales@gardenadventure.co.uk We are obliged by law to rectify any manufacturing errors and we will do all possible to exceed expectations for any service recovery.
Posted 6 years ago
Purchase of Liverpool Cabin 5mx5m to be used as a summer house. As this specifies a quick review, I will do my very best to keep it brief but would like to stress what satisfied customer's we are. From start to finish Martin was on hand & answered many of our questions, including worries about height/planning permission etc. When he then arrived a few weeks later to build the cabin himself we thought surely not but after a brief delay to the delivery owing to an accident on A12 he did just this & built it single handed (unless you count our 2 year old trying to assist) & what a brilliant job Martin did. Nothing to fault, the cabin is perfect, lovely & spacious & already painted outside with storage & a bar already built inside by the hubby. We can't wait to make full use of it during the summer, will be sure to send you some pictures soon. Thanks again.
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Posted 8 years ago
Rome wasnt built in a day but my bespoke cabin was. First class coms from begining to end. Easy to follow instructions ending with a top quality product. Easier than expected and would do it again. Many Thanks to Martin and team!
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Posted 1 year ago
perchased a cabin back in 2014 and has nothing but problems from day one ..twisted timber ,no sealant on the glazing so water ingress from ALL the Windows and doors.. warped doors ..complained and Martin did replace but arrived damaged so sent back . So the owner blamed the couriers and vice versa ..never got them replaced after a lot of conversation so gave up in the end .. now I have Rot in the bottom of the doors and cabin ,will have to replace with double glazed doors (if I can ) so avoid if I were you ..COMPLETE waste of time (and money)..oh and it's Mr Burford ..isle of wight.
Helpful Report
Posted 5 years ago
Thank you for your feedback. As per our original agreement (and terms) we are only liable for goods to the point where they are delivered - in this case, the port on th south coarst where you arranged the onward delivery across the solent and to your address on the Isle of Wight. Unfortunately there was an issue with some components and we agreed to send replacement parts and these were organised with the factory. These parts were delivered to the freight forwarders at the port and were signed for as received and in good order by this company. At this point the goods become your responsibility. At sometime between them arriving at the port and delivery to you, they were clearly subject to some heavy handling and were damaged. This was most unfortunate but was not the responsibility of Garden Adventure.
Posted 4 years ago
Highly recommend Garden Adventure Ltd. We bought a Boston cabin 18 months ago and have been thrilled with it. We did have a broken handle recently and Martin sorted a replacement with no hassle.
Garden Adventure Ltd 5 star review on 4th May 2022
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Posted 1 year ago
We are over the moon with our 4x4 Grande cabin from Log Cabin Kits. The service and communication from Martin was brilliant throughout, and he would always answer any questions I had (and I had a few), so thank you! We used the fitters who were friendly, arrived early and cracked on with the job. We've had the cabin for 3 months and it's been exposed to a range of weather conditions, and so far no issues experienced. I would highly recommend!
Garden Adventure Ltd 5 star review on 7th August 2021 Garden Adventure Ltd 5 star review on 7th August 2021 Garden Adventure Ltd 5 star review on 7th August 2021
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Posted 2 years ago
The whole experience was easy and clear from start to finish. We asked quite a few questions before delivery and Martin answered them really quickly and comprehensively. The cabin was great. We built it with two people apart from the doors and windows which took a few more people as they were pretty hefty.
Garden Adventure Ltd 5 star review on 14th July 2021 Garden Adventure Ltd 5 star review on 14th July 2021
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Posted 2 years ago
I bought a wood cabin from Martin. Martin was very helpful from beginning to end. He answered all of My enquiries straightaway or got back to me as soon as he could. He kept me up-to-date on the progress of my cabin and the delivery date and was extremely helpful and professional throughout. The build team were highly skilled and constructed the cabin in a day. They arrived when they said they would and did a fantastic job they were polite and hard-working. I was extremely pleased with my purchase and build.
Helpful Report
Posted 3 years ago
Melinda - thank you so much for your kind words, they really are appreciated, thank you. I hope your cabin provides you with many years good service. :)
Posted 3 years ago
Martin and the team were extremely helpful from beginning to end with our customized log cabin. The final product is incredible and the follow up service and customer care has been outstanding. We would fully recommend anyone using Garden Adventures LTD to meet their log cabin needs
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Posted 4 years ago
Love the cabin but after having to fix daylight coming in around the roof I've had to replace door lock nowith I've got water coming through nearly every window got mould soaking wood got in touch and I've been told to fix it myself only few months old shocking after care if this is happening after a few months I fear for the years ahead
Helpful Report
Posted 6 years ago
Martin Thank you for taking the time to post your review. If I may take the three issues you have separately : 1.- This is the first you have mentioned any issue with "daylight coming in around the roof" Is this still an issue or have the wall logs settled now (which does happen over the first few months of installation) to eradicate this gap ? Have the trims been fixed in place that sits between the wall logs and roof boards ? If this remains a problem I can contact your contracted fitter to return and put these issues right. 2.- Door lock. Again, was this reported ? We have had a few issues with locks recently and it would appear a bad batch have got into circulation. Replacements are sent out immediately when a problem is reported. 3.- It is never good for untreated timber to be exposed to damp or water ingress. The picture you have sent does not make it clear how the water is getting from the outside to the inside. Our earlier response offered possible solutions to the problem working with the information you have provided. If there is shown to be a manufacturing error, then we will certainly get replacements out. Please also consider treating the inside of your cabin as per the manufacturers instructions, particularly in the room used as a bathroom where high levels of humidity will be common place. It is important to us that you are totally satisfied with your cabin, so any further information you can share to try and resolve the situation would be appreciated
Posted 6 years ago
Delighted with the Liverpool log cabin. Excellent quality and exceptional value for money. Our builder couldn't believe it! Martin was a pleasure to deal with and totally customer focussed. Highly professional and knowledgeable in all the details of his product.
Garden Adventure Ltd 5 star review on 25th October 2017 Garden Adventure Ltd 5 star review on 25th October 2017 Garden Adventure Ltd 5 star review on 25th October 2017 Garden Adventure Ltd 5 star review on 25th October 2017
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Posted 6 years ago
Absolutely outstanding service and quality log cabin i have already recommended you guys to a friend who has recently had his very own garden adventures log cabin delivered
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Posted 6 years ago
Excellent product at competitive price, helpful advice, good company to deal with.
Garden Adventure Ltd 5 star review on 13th January 2017
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Posted 7 years ago
I recently purchased a G34 garage and I chose to have it installed. (With roof tiles matching the colour of my house tiles!) I am extremely pleased with my choice, price and with the service from start to finish. Not only is it solid and high quality, it is an attractive structure and as it is positioned prominently next to my house I have had many people stop to enquirer and to say how impressed they are! (Including the builders of my new house) Very pleased in Emsworth !
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Posted 7 years ago
Cabin was delivered on time. The quality was outstanding would recommend this company to everyone. Everything went like clockwork. I am so pleased
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Posted 8 years ago
Garden Adventure Ltd is rated 4.8 based on 257 reviews