Little Soap Company Reviews

Name: Little Soap Company
Rating: 4.89

4.9 Rating 1,272 Reviews

98 %

of reviewers recommend Little Soap Company

4.9

Based on 1,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Little Soap Company 5 star review on 26th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used the Eco Warrior Lime & Bergamot Shaving Bar for a few years and been very happy with it, but in the last year or so I've found I can't seem to get a creamy lather. At first I thought it might be that the bar I bought via Ocado was old stock, so I bought two bars directly from you (one Lime and one Edit), and still all I seem to get is a light froth from both (it's also a bit stingy after shaving). I even changed my shaving brush for a Simpson Trafalgar, but still couldn't get a creamy lather like I used to. I wondered if you've changed your formula in the last year or so? So sorry for the three stars - a couple of years ago I'd have given you five. (Please don't publish this on your web site, as I'm only talking about one of your products and I have no experience of the others, so don't think it would be fair.)”

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Posted 3 months ago

“The soap and liquid soap are fantastic But our delivery was damaged in transit. I am still awaiting my liquid soap replacement that you promised.”

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Posted 1 year ago

“Not as good!”

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Posted 2 years ago

“I've only tried one of the soaps orders - the peppermint one. The soap give a good clean and lathers well but the scent is just not there. Smells like a 15p soap from Tesco.”

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Posted 2 years ago

“The soap makes a lovely lather. It doesn’t go mushy when wet. However, the fragrance after having used it almost daily for 7-10 days has all but disappeared. If blindfolded, then would be hard pressed to identify a citrus fragrance. It predominantly smells of olive oil.”

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Posted 2 years ago

“Great website, & customer service. Informed every step about your order. Great organic products too.”

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Posted 3 years ago

“Disappointed, takes longer to lather and use more to wash than Lush”

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Posted 3 years ago

“Very expensive”

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Posted 3 years ago

“I bought this soap for my daughter as she has eczema and she hasn't started to use it yet. I was very disappointed with the ordering. I felt my order had disappeared as I had no confirmation of the order or if dispatched unlike other suppliers. If my daughter hadn't said she had received it I would still be wondering what was happening. But I have to say that the soap was received within a week of ordering which is excellent.”

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Posted 4 years ago

“Not used soap as it was a gift but liked the fact that it was for sensitive skin and packaged nicely in a box of 4. Their website didn't let me set up an account and didn't send a confirming e mail so phoned and was given an indication of delivery time. Both ladies I spoke to were very courteous. Tried to do a further order but was out of stock so had to use another retailer. Unfortunately, it was back in stock the next day so may order again after festive season”

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Posted 4 years ago

Hi there. Thanks for the feedback and thrilled our office team were as lovely as always :) Sorry you have experienced some problems with the stock counter, all is now remedied our end. Thank you for highlighting this to us. Regarding your email confirmation, all orders do get an email confirmation, although if yours didn't come through it might be worth checking your spam box, as sometimes people's email settings or firewalls can send confirmation emails to spam or junk. Really look forward to you placing another order and thanks again for all your feedback. Emma x

Posted 4 years ago

“Good, creamy soap but the scent from the lavender soap we ordered dissipated very quickly. Delivery was quick and faultless.”

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Posted 4 years ago

Thank you so much for taking the time to review our products. We are very sorry to hear that you are not entirely satisfied, but try as we might, because we only use pure natural essential oils in our products the batches of oils can vary (unlike using totally controllable synthetic fragrances). We hope you will give us another chance and try a different product from one of our other ranges so you can see that they really are great.

Posted 4 years ago

Little Soap Company is rated 4.9 based on 1,272 reviews