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LION Picture Framing Supplies LTD Reviews

4.8 Rating 6,496 Reviews

96 %

of reviewers recommend LION Picture Framing Supplies LTD

Company Reviews

4.8

Based on 6,496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0121 773 1230

Email:

info@lionpic.co.uk

Location:

148 Garrison Street Birmingham West Midlands United Kingdom B9 4BN
Birmingham
B9 4BN

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shane is always very helpful and prompt to sort the occasional issue (as a result of carriers). Fast deliveries and great service from everyone I have dealt with”

Posted 11 months ago

“Very helpful on the phone. Excellent service. Very quick delivery. Thank you!”

Posted 11 months ago

“Friendly and helpful staff and quick delivery. Thank you for the good service.”

Posted 11 months ago

“Lion stock a very comprehensive range of framing materials, tools and accessories. Customer service is first class and delivery performance is likewise excellent. Product quality is normally of a consistently high standard but there have been a few instances of a drop in quality, mainly in the accessories category due to what may be a change of supplier or change of specification. 2 specific examples, of reatively small importance, which have been raised with Lion but without response. These are - Handywrap(6306) Not long ago the Lion website made a point of mentioning that thinner grade options were available on the market from other suppliers. All of a sudden this message was withdrawn and guess what....Lion now use that same inferior, flimsier grade of handy wrap that other suppliers use. No explanation! Canvas offsets (5802 and possibly others) I use these with canvas L frames which are 12mm thick to attach canvas on stretcher bars to the frame. Problem is the dimensions of the offset and hole positions were changed and now there is a possibility of the tray frame splitting due to the screw being too close to its edge. This is a definite change in design spec which has arisen one way or another and not been picked up by Lion quality control. Likewise, no explanation but I have just noticed that there is now a new slotted version of this offset, 10627 without an image and not in stock on the website. Had I not checked the website to confirm the part number I would not be aware of the new product! I also see it is double the price of 5802 which was perfectly acceptable as it was before someone changed it!!! This leads to another gripe in that new product introduction is sadly lacking, unless its important like a moulding or an expensive bit of kit. It would be interesting to receive some kind of explanation or response.”

Posted 11 months ago

“The service just gets better!”

Posted 11 months ago

“Same excellent service”

Posted 11 months ago

“Lion provide a first class service to customers. They're always ready to help with advice needed and any problems (few) are dealt with swiftly and efficiently. Items are despatched really quickly and they're always very well packaged. Lion are a pleasure to deal with.”

Posted 11 months ago

“Wide selection of mouldings. Courteous and helpful staff. Excellant service as always.”

Posted 1 year ago

“Excellent service - as usual.”

Posted 1 year ago

“Quick delivery. Good quality product. Problems always resolved quickly and easily.”

Posted 1 year ago

“Once again I was delighted with the speed of delivery and the quality of the chop frames. Clean accurate cuts and so simple to glue together.”

Posted 1 year ago

“very good service, I am completely satisfied, the frames arrived as expected and at the perfect time. Also, the measurement of the single piece is exactly as I have ordered. easy to assemble and ready to use. the quality of the wood is very good just one discoloured piece, no embarkment of deformation of the wood”

Posted 1 year ago

“Lion picture framing supplies are my preferred choice when it comes to ordering for my business. Materials are shipped quickly, of excellent quality, and they are packed well. Mistakes will rarely but inevitably happen, when they do it's when supplies have been damaged during transit or misdirected to a different delivery hub by the shipping company (understandable given the volume of shipments they deal with). This is where Lion are exceptional. I can contact them directly via whatsapp, notify them of any damages/problems, and replacements are at my workshop in a day or two. The team at Lion are always professional and friendly when I need to contact them.”

Posted 1 year ago

“The service and products are first class, less than 24 hours from order to delivery. My only criticism is about the rough handling of the mount board package, see photos for details of damage. Three boards were damaged but only one was scrapped. Suggest you tell your delivery company to take with the handling and storage.”

Posted 1 year ago

“Delivery is efficient but the trade counter worked so much better for the small business owner. Why not consider reopening it?”

Posted 1 year ago

“Excellent communication and brilliant customer service from friendly staff. Lionpic are a fantastic supplier and they are super quick to put anything right on the very rare occassion something isn't quite perfect. They are really helpful and even helped me when I needed to source a new part for my broken mountcutter. Highly recommended!”

Posted 1 year ago

“Generally a good service, but in our latest order a number of sheets of mount board had badly dented corners. Also too much was packed in one bundle which was too heavy for our staff to lift.”

Posted 1 year ago

“Fantastic speedy service, always friendly, helpful and on time.”

Posted 1 year ago

“Very good service but sorry to say some of my mouldings were damaged”

Posted 1 year ago

“Extremely fast service. Problem with one item efficiently solved.”

Posted 1 year ago

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LION Picture Framing Supplies LTD is rated 4.8 based on 6,496 reviews