“Very helpful,the original fault appeared to be with the ‘watch’ I had 29 ‘false‘ alarm calls in a month .A new watch wasn’t received so a second one was sent ,subsequently the first one did arrive.We then had the storms and the phone was off when BT sorted the landline out despite your help we couldn’t get the alarm to work .You eventually decided that it may have had a power surge and sent me a complete new unit free of charge .I’m pleased to say the system is now working ok and the old equipment has been returned as requested .
Many thanks ,Alan Hunt .”
“Excellent customer service.
The initial alarm test was so easy, then I was asked to repeat 5mins later in the garden in order to confirm my home location. So easy to use and certainly does give peace of mind. My wife is much happier as she is due back to work after looking after me following my stroke. She is more than happy to leave me when she knows I have this 24/7 support. Highly recommended”
“Just installed lifeline at my mum's house easy to set up, tested the equipment and the ladies at the call centre were marvellous and out my mum at ease”
“Delivery went well.
Equipment good quality.
Test worked well.
I hope I never have to use it for an emergency but obviously it is reassuring to be wearing it.”
“It has been very good only had it a short time when I fell in the kitchen I pressed my pendant but could not talk to them they got a ambulance for me just had to wait till it came but my wife had come home before the ambulance came 1-30 in the morning before it came but glad I had my lifeline 24 the helped me”
“So far, so good! The website is very comprehensive, service extremely efficient and the telephone operatives seem to be very professional. What's not to like?”
“Got this lifeline for my 89year old Nan who lives alone 5/7 days a week. As a family it gives us the reassurance we need that she will use the lifeline if needed and it will alert us as a family to let us know she needs assistance.”
“I live alone so it's extremely reassuring that I can call for help if I have an accident or am taken ill. Also I have recently changed over from a lifeline that required a telephone line to one that is connected to the internet, which still works if my broadband is down.”
“They submitted the lifeline very quickly, was a little disappointed at paying the initial set up fee as we had to install it ourselves. The volume is a little on the quiet side could do with a button to turn it louder.”
Dear Christine,
Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that the setup fee was not made clearer for you.
All the systems we provide are simple plug-and-play units - this means that they can be sent out in the post with next-day delivery and are ready to use when you receive them.
The initial setup fee is a one-off cost that covers the preprogramming of the system and all of the administration costs associated with setting up a new account with our Alarm Response Centre.
Thank you again for leaving us your review as it will allow us to improve the service going forward by looking into ways of making the setup fee clearer.
Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
