LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live on my own and the liveleline 24 gives me reassurance if I have a fall”

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Posted 3 years ago

“Peace of mind for my family. Easy to install & use.”

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Posted 3 years ago

“I live alone so it's extremely reassuring that I can call for help if I have an accident or am taken ill. Also I have recently changed over from a lifeline that required a telephone line to one that is connected to the internet, which still works if my broadband is down.”

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Posted 3 years ago

“Very reassuring knowing I am being looked after. Great service”

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Posted 3 years ago

“They submitted the lifeline very quickly, was a little disappointed at paying the initial set up fee as we had to install it ourselves. The volume is a little on the quiet side could do with a button to turn it louder.”

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Posted 3 years ago

Dear Christine, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that the setup fee was not made clearer for you. All the systems we provide are simple plug-and-play units - this means that they can be sent out in the post with next-day delivery and are ready to use when you receive them. The initial setup fee is a one-off cost that covers the preprogramming of the system and all of the administration costs associated with setting up a new account with our Alarm Response Centre. Thank you again for leaving us your review as it will allow us to improve the service going forward by looking into ways of making the setup fee clearer. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Not had to call on it so far but I can say it was fairly easy to set up, although I felt that the registration form was somewhat onerous to complete. Also you may wish to consider a short menu type form, which can be easily downloaded, to inform the contacts so they know what's going on and give an idea as to what's expected of them?”

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Posted 3 years ago

“Very pleased with the service. My mum had to use her alarm shortly after set up up. The response was immediate. The operator was very pleasant and professional. So glad I got this for my mum. Having the unit helps my mum knowing she can call for help if needed.”

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Posted 3 years ago

“I feel so much safer now I know that someone can assist me if it was required”

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Posted 3 years ago

“I think this has been my best purchase to date . I feel much safer knowing I can leave my parents in the house and know if they need me they can call. Unfortunately the instructions do not go as far as to give guidance on how I can get my 86 year old father to wear the thing . On receiving his pendant he carefully put it in his lint filled cabinet for safe keeping . I can only hope that should a trip or a fall occur that this is executed within arms reach of his drawer ! May I suggest micro chipping for your next version of product which is activated by the pressure of a cold kitchen floor or perhaps a wet bathroom floor or whatever fluid or matter they remain stagnant in for a interminable amount of time . In all seriousness anyone who can give me any tips on how to persuade my father that the pendant should be on him at all times I would be eternally grateful . My conscience is eased by having this in place but the practicality of having him use this makes the the pendant currently as useful as a chocolate teapot . A great product and very friendly and caring staff at the end of the phone ( not that my Dad will ever hear them )”

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Posted 3 years ago

“Excellent service from start to finish. Staff very helpfully and changes easy to update.”

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Posted 3 years ago

“The company's customer service is second to none. I have the GPS pendant will the fall alarm for two medical conditions that I have. Thankfully I've not had to activate it yet but I can't describe the feeling of safety that it gives me. Shout out to Wayne in customer services, he has been so helpful. Sarah”

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Posted 3 years ago

“The whole process was easy to follow, the price is reasonable and it does the job.”

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Posted 3 years ago

“Excellent service. Haven’t had to use it so far!”

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Posted 3 years ago

“Apart from a slight delay caused by some information provided by me on line apparently not being transferred to my application…… when I completed a paper application everything is now in order and I am very pleased with Lifeline.”

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Posted 3 years ago

“Feel happier knowing my mother in law is safe. As she's prone to falling we have peace of mind that she can call someone immediately.”

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Posted 3 years ago

“Helpful on the phone when fault described”

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Posted 3 years ago

“My mum has had a lifeline alarm for a few years now. The alarm itself works fine - although the battery in the pendant ran out and no one noticed (perhaps some kind of alarm would be a good idea) so we were effectively paying for nothing for that period. My problem is with auto renew. I seem to be paying more and more each year, with no notification and no option to cancel should the amount charged become stupid. I have just paid £194 for my renewal and only found out when I received my credit card bill! I doubt very much that I will be allowing the auto renew next year and may look elsewhere for my mother's alarm.”

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Posted 3 years ago

Dear Michelle, Thank you for getting in touch. I am sorry to hear that you have been unhappy with your renewal payment. From looking into the account, I can see that you have previously been paying automatically once each year. I have now canceled the automatic payments so that no payments are taken without us first making verbal confirmation with you. I am sorry to hear that you were not expecting the payment, however, this has been the agreement for the past few years so we had no reason to suspect you wished to stop the automatic payments. I can see that you have since been in touch with our friendly Customer Service team who has added a month of free service to the account as a goodwill gesture. Thank you again for getting in touch and for providing us with this feedback as it will allow us to improve the service going forward. I would also like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Sadly, my Mother passed away recently. I had to cancel the account with Lifeline 24. In all the years we have used them, they have been efficient and always very helpful. They showed compassion in my Mothers passing. I would not hesitate to recommend them. Thank you”

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Posted 3 years ago

“The chat assistance was useful for answering pre-purchase questions, the online ordering was a bit tedious but the next day delivery of the product hasn't been smooth. It was ordered on the Friday, didn't arrive until Monday and the courier couldn't follow the simple instruction of 'Please leave it at the shop if no reply' the shop being 10m away.”

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Posted 3 years ago

Dear Constandinos, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the delays with the delivery of your order. From looking into the account, I can see that the system was sent out with tracked next-day delivery so it is disappointing to hear that the alarm did not arrive until Monday and that the delivery instructions were not followed. I have escalated your feedback to our Post team for review as all of our orders are sent by Royal Mail. I am pleased to hear that you found the chat assistance to be helpful. We do have a phone ordering line for those who would rather speak to an advisor but we are always looking for ways we can improve our service and I will certainly pass on that you found the online ordering was a bit tedious. Thank you again for your review and for taking the time to leave us your feedback. As a goodwill gesture and so that you have not paid for any time you have been able to use I have added a month of free service to your account. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“Very easy to set up and excellent staff attention...........thanks”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews