“Not had to call on it so far but I can say it was fairly easy to set up, although I felt that the registration form was somewhat onerous to complete.
Also you may wish to consider a short menu type form, which can be easily downloaded, to inform the contacts so they know what's going on and give an idea as to what's expected of them?”
“Very pleased with the service. My mum had to use her alarm shortly after set up up. The response was immediate. The operator was very pleasant and professional. So glad I got this for my mum. Having the unit helps my mum knowing she can call for help if needed.”
“I think this has been my best purchase to date . I feel much safer knowing I can leave my parents in the house and know if they need me they can call.
Unfortunately the instructions do not go as far as to give guidance on how I can get my 86 year old father to wear the thing . On receiving his pendant he carefully put it in his lint filled cabinet for safe keeping . I can only hope that should a trip or a fall occur that this is executed within arms reach of his drawer !
May I suggest micro chipping for your next version of product which is activated by the pressure of a cold kitchen floor or perhaps a wet bathroom floor or whatever fluid or matter they remain stagnant in for a interminable amount of time .
In all seriousness anyone who can give me any tips on how to persuade my father that the pendant should be on him at all times I would be eternally grateful .
My conscience is eased by having this in place but the practicality of having him use this makes the the pendant currently as useful as a chocolate teapot .
A great product and very friendly and caring staff at the end of the phone ( not that my Dad will ever hear them )”
“The company's customer service is second to none. I have the GPS pendant will the fall alarm for two medical conditions that I have. Thankfully I've not had to activate it yet but I can't describe the feeling of safety that it gives me. Shout out to Wayne in customer services, he has been so helpful.
Sarah”
“Apart from a slight delay caused by some information provided by me on line
apparently not being transferred to my application…… when I completed a paper application everything is now in order and I am very pleased with Lifeline.”
“My mum has had a lifeline alarm for a few years now. The alarm itself works fine - although the battery in the pendant ran out and no one noticed (perhaps some kind of alarm would be a good idea) so we were effectively paying for nothing for that period. My problem is with auto renew. I seem to be paying more and more each year, with no notification and no option to cancel should the amount charged become stupid. I have just paid £194 for my renewal and only found out when I received my credit card bill! I doubt very much that I will be allowing the auto renew next year and may look elsewhere for my mother's alarm.”
Dear Michelle,
Thank you for getting in touch. I am sorry to hear that you have been unhappy with your renewal payment.
From looking into the account, I can see that you have previously been paying automatically once each year. I have now canceled the automatic payments so that no payments are taken without us first making verbal confirmation with you.
I am sorry to hear that you were not expecting the payment, however, this has been the agreement for the past few years so we had no reason to suspect you wished to stop the automatic payments.
I can see that you have since been in touch with our friendly Customer Service team who has added a month of free service to the account as a goodwill gesture.
Thank you again for getting in touch and for providing us with this feedback as it will allow us to improve the service going forward. I would also like to apologise for any upset or inconvenience caused.
Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“Sadly, my Mother passed away recently. I had to cancel the account with Lifeline 24. In all the years we have used them, they have been efficient and always very helpful. They showed compassion in my Mothers passing. I would not hesitate to recommend them. Thank you”
“The chat assistance was useful for answering pre-purchase questions, the online ordering was a bit tedious but the next day delivery of the product hasn't been smooth. It was ordered on the Friday, didn't arrive until Monday and the courier couldn't follow the simple instruction of 'Please leave it at the shop if no reply' the shop being 10m away.”
Dear Constandinos,
Thank you for getting in touch and for leaving us your feedback. I am sorry to hear of the delays with the delivery of your order.
From looking into the account, I can see that the system was sent out with tracked next-day delivery so it is disappointing to hear that the alarm did not arrive until Monday and that the delivery instructions were not followed. I have escalated your feedback to our Post team for review as all of our orders are sent by Royal Mail.
I am pleased to hear that you found the chat assistance to be helpful. We do have a phone ordering line for those who would rather speak to an advisor but we are always looking for ways we can improve our service and I will certainly pass on that you found the online ordering was a bit tedious.
Thank you again for your review and for taking the time to leave us your feedback. As a goodwill gesture and so that you have not paid for any time you have been able to use I have added a month of free service to your account.
Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“I had a few niggles at first but the company were amazing at sorting them out. Having it is a life saver for me and really puts my mind at ease being in and out of the house”
“Having recently had a fall in the garden,, which my wife knew nothing about until I stepped out of the bathroom with blood on my face from a split forehead, we decided to investigate personal alarms.
My daughter was very relieved to hear this, and we soon chose Lifeline 24.
Very efficient, and simple to install - I had a couple of queries during the process, which the Lifeline 24 office answered.
So, within 10 days of the fall we each had a fall detector.
The staff were so helpful throughout, and we are recommending it to our friends of similar age an circumstances (78 & 80, and living independently).”
