LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,931 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decided on a lifeline after a nasty fall in the bathroom in the middle of the night. Decided on Lifeline 24 as I don't have a landline. Excellent service. Delivered within 24 hours of ordering and very easy to set. Gives me real peace of mind. Paid with one payment for the year so no instalments to worry about.”

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Posted 3 years ago

“The gentleman I spoke to when ordering was very helpful and my concerns were nothing to do with him. I paid £73 for set up only to find out this consisted of someone picking up a box and putting it in the post. When Joan previously had a Lifeline fitted (during COVID) someone actually came to the installed and checked it. I personally am 71 not very knowledgeable and had to get help to install and then complete the information on line. I do not class this as good customer service especially for the elderly or value for money. disappointed. Would not recommend. Jenny Palmer I have now spoken with a Manager at Lifeline24 who was very helpful has rectified my issues, he assures me help is there for those who need it. Thank you”

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Posted 3 years ago

Dear Joan, Thank you for leaving us your review. From reading through your review, I can see that you are unhappy with the setup fee and that we do not organise an installation. Our setup fees cover the costs that go into testing, pre-programming, and sending out the alarm. It also covers the admin costs of starting up your account with the Alarm Response Centre and registering the contacts and medical details. I am sorry that this was not made clearer at the point of order. I can see that previously the alarm was ordered through the County Council who in certain circumstances do install the alarms. I have called the council directly, and they are happy at this time for us to organise an installation through them. Usually, their installations cost us £40, but due to your complaint we are happy to cover these costs and you will receive the installation free of charge. If this is something you wish to go ahead with, we will need to make verbal confirmation of the best time and date. If you wish to proceed please call our friendly Customer Service line on 0800 999 0400 at your earliest convenience. Again, I am very sorry for any inconvenience caused. I hope this has been helpful and resolved your complaint. If we can be of any further assistance, please do not hesitate to get in touch. Kind Regards, Rebecca

Posted 3 years ago

“I was worried I hadn't set it up right but it's fine it's easy but it takes getting used to it is very sensitive and makes me jump but I do feel safer now. I am very impressed so far but definitely worth the money”

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Posted 3 years ago

“So many personal details of my relatives . It took ages to fill in. Guess they were necessary for their security.”

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Posted 3 years ago

“Telephone sales was excellent but not everything purchased arrived .paid for a key safe and didn’t receive it so the life line isn’t set up as I need the code for the key safe to do the online form . I have informed you of this but I’m now required to ring to sort it out . I don’t understand what’s to sort out I paid for something ,not received it, informed you”

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Posted 3 years ago

“I have found that setting up was very easy and so was the testing of my wrist alarm and the person the phone was very pleasant and helpful.”

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Posted 3 years ago

“Very pleased with it”

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Posted 3 years ago

“The people were very helpful and that the process an easy one. Grateful that we have a peace of mind”

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Posted 3 years ago

“Having recently moved into the area I applied for a Lifeline connection which was received the next day. Very easy to use and wearable at all times, even in the shower. Very advanced technology enabling a conversation to take place through the disc. therefore doing away with the need to speak via the phone. I previously had a Lifeline in West Sussex.”

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Posted 3 years ago

“I have more confidence with the lifeline I don't feel alone and there is always someone there if I need help”

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Posted 3 years ago

“The staff are polite and helpful. The ordering and delivery excellent, all done in 24hrs, so you can be linked up the next day. Pure relief for all concerned. Keep it up, already recommended you to a friend.”

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Posted 3 years ago

“My first device was faulty but after contacting the helpline a new one was delivered the following day. I charged and tested the new device and all was OK and confirmed”

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Posted 3 years ago

“i'm very pleased i got lifeline especially as i have had a recent heart attck but the very first time i plugged it in to charge i had sparks then a large bang and of course it was dead and as it's a sealed unit i had to phone up for a new one so 2 days without i wasn't too pleased.”

Helpful Report

Posted 3 years ago

Dear Helena, Thank you for getting in touch and for leaving us your review. I am pleased to hear that you are pleased to have the alarm system. Thank you for bringing to our attention what happened when plugging in the unit. This certainly should not have happened and is something we will need to launch a full investigation into. As a goodwill gesture, and to cover any time you have been unable to use the alarm, I have added a month of free service to your account. Again, I would like to apologise for any upset or inconvenience caused and thank you for bringing this to our attention. Please let us know if we can be of any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“We are now on our third alarm and have yet to find one that works, At this moment in time I would not recommend your company to anyone. Still waiting for an answer to my last e-mail”

Helpful Report

Posted 3 years ago

Dear Ian, Thank you for getting in touch and for leaving us your review. I am very sorry to hear about the difficulties you have experienced with the system, I can see you have since been in touch with a member of our Technical Support team who has upgraded you free of charge to a different type of alarm for you to try. I do hope that this system works better for you and has a stronger signal. If you do come across any problems with the replacement system please get in touch. I can see a clear note has been left on the account to ensure you are immediately passed through to our Senior Technical Specialist should you need to call again. Again, I would like to apologise for any upset or inconvenience caused. Please let us know if you require any further assistance. Kind Regards, Rebecca

Posted 3 years ago

“I resent having to give this company even 1 star! Please BEWARE before purchasing from this company that their tactics are shrewd at best, but plain disgusting really. My grandmother had a fall and I felt the need to get her an alarm - I chatted online with someone at Lifeline to confirm that there would be a full refund should she not be happy with the unit and wish to return it. The live chat operator confirmed this, so I ordered. On receipt of the device, my gran decided it was too complicated and not for her, so I called Lifeline to arrange the return. I was told that someone would need to call me back (odd). Shannon called me back and was fairly sharp in stating that as I had already paid for three months use upfront, this would not be refunded and could I pass the device to a friend or family member who might want it - I explained that I had spoken with an operator prior to purchase who had confirmed that I could return the device and get my money back. Shannon told me to send the device back and they would process it from there. Minutes later, I missed a call from Shannon, so I called her back. Thankfully I spoke to someone more senior than Shannon who agreed that under the Consumer Protection Rights Act, I was due a full refund - the lady I spoke to was far more helpful and arranged for the returns label to be sent so that I could return the device. I returned the device on 28/02 and my gran has not had any money returned to her as of 09/03, so I called Lifeline to find out what was happening. I was then told that the device had been received, but not yet processed and when it is (next couple of days), that my gran will receive a refund MINUS £35 JOINING FEE. When I asked why, given the Consumer Protection Rights Act legislation that states a minimum 14 day cooling off period allows for a full refund, the representative told me that their terms state the joining fee is non-refundable. I cannot urge people strongly enough NOT to trust this company - I have been underwhelmed and unimpressed by the complete disregard with which they treat their customers and it is extremely concerning given that most of their client base would be elderly or vulnerable so will probably roll over and accept this treatment. I will be consulting Citizens Advice and seeking legal advice - DO NOT BUY FROM THESE PEOPLE!!!”

Helpful Report

Posted 3 years ago

Dear Andrew, Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that the system was not suitable for your Grandmother. You are correct, within the first 30 days you are due a refund. I am sorry to hear there was some confusion with this and that you were given the incorrect information. Unfortunately, there is a lot of time and work that goes into starting a system up and getting it sent out. This means that with our systems a non-refundable joining and setup fee is required. This covers the costs that go into testing, pre-programming, and sending out the alarm. It also covers the admin costs of starting up your account with the Alarm Response Centre and registering the contacts and medical details. I am sorry to hear that this was not made clear enough. It is certainly not our intention to upset or mislead our customers so I will pass your feedback on to our Senior team for them to review whether there are ways we can explain this better to our customers. Thank you again for leaving us your feedback. Again, I would like to apologise for any upset or inconvenience caused. Kind Regards, Rebecca

Posted 3 years ago

“Very pleased with the service for my father”

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Posted 3 years ago

“After accidental damage by my dog to some equipment I had it replaced within 24 hours very impressed”

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Posted 3 years ago

“We had the Lifeline fall detector installed over a week ago for my father, who is 85 years and becoming frail. The device was activated on the second day. The response was extremely quick, along with really helpful advice and overseeing the whole process. This resulted in a paramedic being called out to assessment my father's condition.”

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Posted 3 years ago

“The customer service was excellent, very friendly and helpful. Explained the plan and the best suited plan for my mum”

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Posted 3 years ago

“I love this fall detector alarm assuring me help will be given to in case something happens to me without pressing my button”

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Posted 3 years ago

LifeConnect24 is rated 4.7 based on 7,931 reviews