“Excellent response ordered at 11 am delivered 11am next morning easy to setup working in about 5min.Only criticism is the short adapter cable is very short! Otherwise very happy”
“Very lovely to deal with and very quick delivery. My mum pressed the button by mistake and heard someone saying her name and was everything ok. She said she felt very reassured when she heard the voice even though there was nothing wrong. It reassured all of us. She has just got the alarm.”
“Not very impressed as I have not had a response to my information form and have not been able to activate my alarm , very disappointed so far should be no stars really.”
Dear Raymond,
Thank you for getting in touch and for leaving us your review. I am sorry to hear that you have been unhappy with your recent order.
Thank you for bringing this to our attention as we will need to investigate why you were not contacted. I can see that you sent a paper copy of the form to us in the post so our usual process would be to email or call you to confirm this.
I can see you have since been in touch with our friendly Customer Service team who have been able to confirm that your form has been received. I can see that your alarm is now active.
As a goodwill gesture, I have added a month of free service to your account so that you have not been charged for any time you have been unable to use.
Again, I would like to apologise for any upset or inconvenience caused. If we can be of any further assistance please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I have only had my Lifeline for about two weeks, but already feel more confident in the home, as I am now living alone - my partner being in hospital for a lengthy stay. I put on my wrist strap, (which I find easy to fit) first thing in the morning, and take it off when getting into bed at night. I forget it is there as it is very comfortable. Have tested the Lifeline and received good service. Overall I am very pleased.”
“Delivered when expected, set up was straight forward for me but my mum wouldn't have been able to do it (she thought it would be delivered and set up for her). Staff helpful at each contact.”
“So easy to purchase, arrived following day, simple to install and setup, text procedure good. Thankfully not had to use yet, but comforting to have it.”
“So far so good. I was a bit worried about wearing the pendant all the time, but it is working well.
Your backup through the installation was excellent.
Yes to next question but unable to type a response.”
“Excellent so far. Set up easy. 3 test calls answered within 3 rings. Mum set of alarm a few days later, again answers within 3 rings. Operator was professional and courteous and made mum feel at ease. She is happier and more confident at home alone. Thank you”
“excellent range and service - setting up was easy and location finder worked with no issues - all in all great purchase and reassuring for all parties”
“Wonderful! Next day delivery, very easy to set up and test. The response team answer quickly, very friendly and helpful. Showerproof watch is great as I don’t need to take it off. The fall detector is worth the extra peace of mind too. Very happy .. and my daughters are happy too!”
“I ordered this for my father as he lives alone and has health problems. It was easy to install and when we tested the device, the call handlers were lovely. Thankfully, he hasn't had to use it properly yet but I know if he does then he will be well looked after.”
“So far so good! It's only just been installed but the tests went well. One gripe - the plug for the unit is a long shape that makes it impossible to use on some extension sockets (leaves no room for other plugs to be plugged in next to it). Very pleased with customer support so far and fast response time to the test alarms”
“Thankyou! My box has been installed in my front porch, and I am collecting friends for your brochure and support when and if required. I have quite a few more to complete for your information, and will send this to you ASAP.
Many thanks indeed!
Sara g. John”
“still waiting to hear if you have yet sorted my problem out with brentwood council.
i have two systems here neither of which work.
i contacted you last saturday and wait your promt reply?”
Dear Joan,
Thank you for getting in touch and for leaving us your review.
I am sorry to hear of the difficulties you have experienced with setting up your new system.
From looking into the account, I can see that our friendly Customer Service team has organised for you to receive a visit from the Council to arrange an installation for you.
Again, I am very sorry to hear of the issues we have had with the setup of your system and hope that we have now been able to resolve your complaint.
In the meantime, if we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
