“My husband set it up for my mother (the product user) he found it easy to set up and instructions easy to follow when doing the tests, but difficult to get through in the 1st instance.”
“Swift delivery and easy to set the units up. The registration forms dont work well for 2 people sharing a house and seem to assume that the alarm is only for one person”
“The alarm was delivered on time and setting it up couldn't have been easier. There was a bit of a hiccup setting up dad's personal details as I was told by the salesperson that I would receive an e-mail. This didn't materialise so I went onto the website and used a link from there. The form is a little long - winded but nevertheless straightforward. The alarm test also went without a hitch. All in all I very pleased so far.”
“Excellent device. Easy to order, came next day and was very easy to set up. Only one downside A telephone splitter was needed which I didn’t know in advance so delayed being able to use device.”
Hello there,
Thank you for taking the time to leave us a review and I am glad to hear that you are pleased with the set up and device so far.
In regard to the use of a telephone splitter, this is not something that is usually needed and can impede the correct functioning of the alarm unit.
We would be more than happy to talk through the set up of the system with you to make sure that everything is working as it should be. Please call our Customer Service Team on 0800 999 0400 at your earliest convenience.
Kind regards,
Anna
Lifeline24 Team
“The costs of the unit and 24-hour service were very competitive.
The hardware was delivered very promptly, was easy to install and the operator who dealt with initialisation of the unit was very friendly and helpful.”
“Very friendly helpful staff on the phone. Very quick service. My alarm arrived next day. Easy and quick to set up. Again helpful friendly staff answer during alarm checks and set up. Very pleased with everything.”
“2 days after setup I fell. My key holder was called and she found me laying on the floor. I had only been out of hospital a week after a severe stroke in January left me disabled. My friend called lifeline 24 to ask for paramedics. They called 999 for us and after 3.5 hours I was on my way back to hospital. I shall always bless my friend for convincing me to purchase my lifeline. My friend has had hers for over a year and is comforted by knowing someone out there will help me if I need it.”
“Very pleased with how quickly the alarm was sent out to my ninety five year old Mother, and so easy to set up. A little concerned that when one late evening she pressed the alarm because her breathing had become laboured, someone spoke to her immediately to reassure her and asked if she needed an ambulance, she said no, she recovered quite quickly but no one contacted me. I did not find out until the afternoon of the next day when she told me. Otherwise very pleased she did say that she was pleased with the quick response.”
Dear Barbara,
Thank you for your feedback on our service.
I'm very glad to hear that you are pleased with the product and it is working effectively.
I'm very sorry for any concern caused. Please be assured that our Care Team would always ensure that you were contacted in an emergency situation if your mother needed help. You would also be notified as next-of-kin if the emergency services were contacted at any time. However, if the alarm user did not require us to call someone to help them, our team would not always inform the next-of-kin as they need to be readily available for the any incoming emergency calls. Again I apologise for any concern this has caused, and thank you for your understanding.
If you have any further enquires or suggestions please email us on info@lifeline24.co.uk or call us on 0800 999 0400.
Kind regards,
Bertram.
