LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.65

4.7 Rating 7,937 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,937 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rapid delivery of kit. Easy set up instructions and so far good service”

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Posted 8 years ago

“I am still waiting for your call to go ahead and set up. 01768361823”

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Posted 8 years ago

Dear Mr Crackanthorpe, Thank you for taking the time to send us a review and we are so sorry to hear that you haven't received our confirmation email, letting you know we have received your New Customer Form. I can see from our records that one was sent on 12/01/2017, so we do apologise that this didn't arrive. We have now sent a fresh email to you so that you have it in writing. Please feel free to plug in and test your alarm whenever it's convenient for you. We're more than happy to help if you have any inquiries or require any assistance. Kind regards, Louisa

Posted 8 years ago

“Quite simple to set up and good test responses once connected”

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Posted 8 years ago

“oh i have ms so if i fall i now know l can shout you when i press my red button”

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Posted 8 years ago

“It is very comforting to know someone would help if I fell down”

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Posted 8 years ago

“I had to get the help of an electrician so not as easy as "Plug & Play"”

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Posted 8 years ago

Dear Margaret, Thank you for taking the time to leave us a review! We are so sorry to hear that you found the alarm installation more difficult than expected. We hope that the alarm has now been installed and tested and that the system is providing you with peace of mind. Returning to the installation, the system is referred to as a plug and play system due to the pre-programming of the alarm that we complete before dispatching the equipment; however, we understand that each home wiring and set up is different, and sometimes the installation may pose unforeseen difficulties. We are, however, happy to help with any technical issues that may arise here at customer services and are open from 8am until 10pm on the weekdays and 9am-5pm on the weekends for your convenience. Therefore, if you require any assistance, please feel free to call, email or use our chat service. Once again, please accept our apologies the alarm installation did not proceed as expected and feel free to contact us in the future any time you need us. Kind regards, Louisa

Posted 8 years ago

“didnt really make me happy as the NEXT DAY DELIVERY NEVER HAPPENED and I stayed at mums all day to receive the package.... it came a day later and my 90 year old mum had to get the package from the deliveryman who was VERY impatient and kept banging the door until she was able to open it! so do not promise next day delivery if you have no intention of adhering to it. but the product seems ideal.”

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Posted 8 years ago

Dear Customer, Thank you for taking the time to leave us a review, and we are pleased to hear that you believe the product is ideal. We are, however, so sorry to hear about the delay in delivery. I can confirm that we dispatched the equipment on the same morning that you placed the order (the 11th December) and that we do arrange for the 24 hour Royal Mail delivery service, so can only sincerely apologise that they did not deliver the package on time. We are currently raising the issues you have brought to our attention with our contact at Royal Mail as this is not the kind of service we aim to provide or stand by, and is a most unusual case we have not encountered before. We hope, in the meantime, that you have been able to complete a successful test call and that the alarm system is providing you with peace of mind. Once again, please accept our sincerest apologies for the delay in the delivery of the alarm and the manners of the Royal Mail delivery person. Thank you for the use of our service and please let us know if we can be of any assistance. Kind regards, Louisa

Posted 8 years ago

“Gives peace of mind”

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Posted 8 years ago

“I have previously had a lifeline. Unfortunately my daughter has not had chance to set it up”

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Posted 8 years ago

“helpful, friendly talk on telephone”

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Posted 8 years ago

“I bought lifeline for my 96yr old father returning from hip replacement operation. Wished I could have done it all on the phone as Wi-Fi was awful but after delay all was fairly easy to set up. Being elderly myself I was timed out when completing the forms on line, very frustrating, but got there in the end. Wonderful service and such a peace of mind living 2 hours away. The price is very affordable as well no need to pay more.”

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Posted 8 years ago

Dear Julie, Thank you for taking the time to send us your review and we're so happy to hear that you're happy with our alarm service for your father. We are sorry to hear, however, that you found the online form a little frustrating to complete. We do require a written copy either online or on a paper form to retain accurate records, and can confirm that we have received the New Customer Form that has been successfully completed. We hope that you have been able to complete a test call and please let us know if we can be of any further assistance. Kind regards, Louisa

Posted 8 years ago

“Order arrived promptly and was easy to set up. The initial testing was thorough and a couple of early false alarms were dealt with politely and reassuringly. I dropped one mark because for some reason we had to go through the initial tests twice, as the results had not been recorded the first time, but we are satisfied customers.”

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Posted 8 years ago

“Good quick service”

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Posted 8 years ago

“Alarm arrived promptly, easy to install and get it going, even with broadband running alongside. Operators ate friendly and efficient during set-up call. Apparently the box doesn't call a premium rate number unlike competitor services.”

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Posted 8 years ago

“It was goodd”

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Posted 8 years ago

“Peace o mind. A friend on the line.the difference between life and death”

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Posted 8 years ago

“The fitting up went well and no problem. By an extraordinary coincidence my wife fell in the kitchen and I pressed the alarm, and our daughter was alerted and came quickly. However after about half an hour there was still no response. Our daughter spoke to the operator who suggested calling 999, which she did, and the response was quite quick. A stroke was suspected. Rather disturbing that there was no response for such a long time?”

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Posted 8 years ago

Dear Mr Simonson, Thank you for your feedback. We apologise for the incident of the operator not responding to you. This may have been because once the operator had alerted your daughter they had to take another emergency call immediately. In situations like these we would advise activating the alarm again and informing the operator that an ambulance is required. We apologise again for the distress this may have caused but we feel it is important to ensure our operators can take emergency calls as soon as possible. Kind regards, Edmund

Posted 8 years ago

“Feel more secure now I have your product”

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Posted 8 years ago

“I found the customer service very good and the set up easy and straightforward.”

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Posted 8 years ago

“Ordering the Lifeline equipment was simple. The equipment arrived very quickly and was easy to install and test.”

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Posted 8 years ago

LifeConnect24 is rated 4.7 based on 7,937 reviews