“I have not been able to connect my lifeline equipment as my daughter was going to do that for me, but in view of the virus and isolation we have decided it is not worth the risk of her coming into my house to do the connection. I am looking forward to having this security, but unless you can think of what I can do it will have to stay in the box.”
Dear Doreen,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that you have been unable to set up our equipment. With everything that is currently going on, there are many people in similar circumstances.
Whilst we understand that the set up of the alarm may seem daunting to some of our customers, the alarms are designed to be very easy to set up and to test. Should you wish to, we can organise for a member of our technical team to give you a call to walk you through the installation.
Please do not hesitate to get in contact should you wish to arrange this or if you have any further feedback. You can email us at info@lifeline24.co.uk or 0800 999 0400.
Kind Regards,
Lifeline24
“This was bought and installed for a 70 year old relative.
Ordered on day 1 - delivered on day 2. Excellent.
Installation was as follows:
1. Unbox
2. Plug in the power supply
3. Plug telephone cable into a telephone socket
4. Test - by pressing the "Help" button
Its SO easy to install and use.
Don't worry about losing a telephone as the alarm unit AND an existing telephone can share the same socket - a line splitter is supplied for this purpose.
I tested the alarm several times and I was suprised by how friendly the call handlers sounded - something my relative also commented on. To be honest, if you're face down on the carpet needing help you are probably not going to assess how friendly someone sounds. However, if a friendly sounding voice = compassion and empathy then the call handlers have this in buckets. I liked that and made me feel re-assured that in an emergency it would be dealt with promptly.
I feel this was, without any doubt, one of the best decisions my relative has made in years, to aid in her independant lifestyle whilst having a discreet 24hr helpline available.
Excellent.”
“Easy to order, exceptionally quick delivery, simple installation and backed up by a superb, courteous and professional Team.
Thank you lifeline for giving me peace of mind for my aging but independent Mother.”
“Quick delivery, pleasant and helpful phone line staff . Helpful guidance through testing and answering when called . Also easy to assemble. Helpful and easy to follow booklets.”
“I have just filled in the form so my sister will have a machine to help her and I got great help from the people I contacted they were helpful and friendly thank you very much for putting my mind at rest to know my sister will get help whe it is needed”
“Delighted with it. I found it easy to install. My only worry is that I might press the pendant accidentally when I am gardening. It is very reassuring to have it, especially as I live alone and at the moment there are very few people walking around the area with the Coronavirus restrictions”
“I had to order 2 Lifelines for my parents who needed the extra support. From ordering to setting it up the instructions were very clear and the Lifelines and key box were easy to install. I now have peace of mind that my parents will be safe when I am not with them.”
“Very pleased with my Lifeline 24. So far so good! Very caring responses when pressed by mistake, and when ordering.
Thank you - hope I don’t need you in an emergency but very reassuring.”
