“The delivery came as promised next day, the instructions to connect it were really easy to understand,even for a complete technophobe like me! The most impressive feature though was how extremely friendly, approachable and understanding the people were on the end of the line with all my, and my mums, questions and concerns. Although we hope never to need their service in an emergency we know they are there and that they will put my mums needs first.”
“LIFELINE 24 was Ordered, Received, Installed, and Tested, - all following excellent instructions including an e mail video. All aspects were as good as hoped for, leaving me amd my (distant) family members very satisfied and with peace of mind.”
“I live a 2 hour journey from my mum and ‘Lifeline’ gives both her and myself peace of mind knowing that emergency assistance is at hand any minute of the day and night, 365 days a year.
Not only does it give her reassurance that help is always at hand but also for myself knowing she will get the care she requires until I can be at her side.
‘Lifeline’ is worth every penny knowing help is at hand at the press of a button.”
“Recently ordered a Lifeline24 fall detector for my mum. The staff at customer services were very friendly & helpful throughout the process from ordering to installation.
Extremely easy to set up at home yourself. It has given her peace of mind.”
“A very nice lady on the phone help set us up, the package came when they said it was, very helpful instructions on how to set it up in your home and very helpful on the phone when setting it all up too thank you so much”
“All is fine now. Just a little bother sorting out the best place and the plug in connection to Lifeline 24.
I have Broadband, a security light, phone filters, an answerphone, cordless phones etc.
Once connected, the "Test" was easy and the contacts at Lifeline 24 really patient and friendly.”
“I haven't had the alarm very long and haven't needed to use it yet. But the customer service on ordering, delivery and the very helpful people answering for the test calls has been amazing! Gives great peace of mind.”
“Could not have been more helpful with the answer to my questions.The delivery was excellent and couldn’t have been bettered, ordered Wednesday delivered Thursday.many thanks D Cooper”
“Bought for mother in law to keep her independence. Very easy to set up and friendly staff to speak to.
Mother in law feels happier to have button now she has spoken to call centre staff while testing the button”
“I ordered and paid for the fall detector with additional personal alarm. The fall detector arrived the next day without the personal alarm.
I set up personal details and didn't receive the confirmation email to advise it was ready to set up.
I had to call about both these matters to rectify them - advised it was OK to set up the alarm and personal alarm on it's way - still not received.”
Dear Sylvia,
Thank you for your review. I am very sorry to hear about your experience with the delivery of your alarm. This is definitely not the service we aim to provide.
I have passed your feedback on to our management team so we can ensure this does not happen again.
I can see that you have since been in touch with our customer service team who have arranged a replacement pendant to be sent to you. This was sent out on the 2nd of December and should now be with you.
Again I would like to apologise for any upset this has caused. Please do not hesitate to get in contact should you have any further queries.
Kind Regards,
Lifeline24
“We have received excellent service so far. The pendant was dispatched promptly and it was easy to set up the connection to the phone line and test the pendant to see it was working. Everyone we have spoken to at the company so far has been very friendly and helpful. It is incredibly reassuring to have this for my mother in case she has another fall and needs to alert someone.”
