“Since purchasing the alarm the service has been excellent. From setting up and first test to answering our queries. Never had to use the actual service, but the occasion we had an issue due to a fault on line with Talk Talk they were aware. Happy that the system works as it should.”
Dear Iris,
Thank you for getting in touch and for leaving us your feedback. I am very sorry to hear of the delays you have experienced with your order.
I have been able to locate your account and track the order. I can see that this was sent out on Friday evening and that the alarm is now due to arrive today.
As a goodwill gesture, I have added a month of free service to the account to cover any time you have been unable to use.
Again I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“Was supposed to have turned next day delivery it didn't so now we are going to have to spend another day travelling and taking time off work to install it for my elderly father in law we live 3.5 hours away so so far nt impressed with the service your edvert does say nex day delivery”
Dear John,
Thank you for getting in touch and for leaving us your feedback.
I apologise that the website was not clearer. We offer next-day delivery when ordering before 6.30 pm Monday to Friday.
As you ordered after 10 pm on Friday, the alarm was sent out using a next-day delivery to arrive on Monday morning.
Again, I would like to apologise for any confusion caused. If we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Got this installed for my elderly parents to give them reassurance if they needed emergency help quickly after both having a few falls.
Done initial checks & all ok so far
Happy they can feel a bit safer”
“Far to exspensive for what it is very hard to get key holder back in box and was meant to come with wrist band which I didn’t receive would not have got it had I realised how expensive it was”
Dear Philomena,
Thank you for leaving your feedback. I am sorry to hear that you have found the system to be expensive and you did not receive the wristband you were expecting.
A member of our Customer Service team will be in touch very shortly to organise a wristband for you. We are the cheapest national provider of the system and will price match should you be able to find the same system for less.
Again I am very sorry to hear of the difficulties you have experienced with your account. I hope we are able to get in touch soon to resolve this for you.
In the meantime, if we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“My daughter asked me to get an alarm after a stroke she is reassured I will be able to summon help easier and faster.
Delivered next day easy to set up and check its working OK x
Happy to feel safer in my home x”
“Impressed with the initial efficiency and professionalism
Box arrived safely
I have a physical disability. It would have been good to have someone visit with the box and fit it and explain things.”
