“By the nature of having to have a "panic button", the need is usually triggered by a fall. So, you need to get into place a solution very quickly. I cannot fault the ordering, delivery and setup process from Lifeline.”
“Diabolical experience when reported a fault and asked for a refund. For a service provider to the vulnerable I was left most upset by their representative whose sole interest was to put profit before care for the elderly. Their lack of empathy was surpassed only by their apparent greed.”
Dear William,
Thank you for getting in touch. I am sorry to hear that you have experienced difficulties with your system.
From looking into the account, I can see that one of our colleagues called you with hopes of resolving your technical query. However, you then explained that you no longer wanted the system.
I can see that we have continued to receive test calls from the system so had no reason to believe that the system was not in use. Once we receive the equipment back it will be fully tested with our technical team. Typically any problems with your setup can be quickly resolved or replacement equipment can be sent out.
Should you wish to continue with the account we can certainly schedule for a member of our friendly Technical team to be in touch. Alternatively, I can see we have organised Freepost returns packaging to be sent to your address so that the system can be returned to us.
Again, I would like to apologise that you have experienced issues with your account. If we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Salesman was extremely patient and could answer all my questions. Parcel arrived on time as promised with paper contact form. Set up was easy and testing was thorough by Care team. Very professional.”
“Arrived as they said it would, and in good condition.
When tested, it performed as they said it would - well pleased.
The alarm was purchased as a result of a fall late at night alone and in the dark, unable to call for help at the time.”
Dear Phyllis,
Thank you for getting in touch and for providing us with your feedback.
I am very sorry to hear that you have not received your alarm. I have been able to track your order and can see it is due to arrive today.
Again I would like to apologise for any inconvenience caused.
Please let us know if you require any further assitance.
Kind Regards,
Rebecca
“Very pleased with the new alarm the only downside is that it comes with a pendant that has to be worn around the neck, I preferred the wrist type of pendant.”
“The alarm was easy to fit and test. The responders when I tested it were friendly and helpful. I wear my pendant beneath my clothes and feel secure should I have any accident at home”
“The lifeline is for my 90yr old mother in law. The website was easy to use and physical setting up was straightforward for other family members who hadn't hitherto been involved. Well done!”
“I have not been able to write a review yet as I am unable to do so. My apologies. I should be able to within the next 2 weeks. I also need the form of nominated signatories please.”
“It doesn't clam to do what I had thought so I am returning it. You promised my a returns label a week ago, I am still waiting for it! Please do as you said you would do.”
Dear Ray,
Thank you for getting in touch.
I am sorry to hear that the system was not what you were expecting.
Please take this as confirmation that Freepost return packaging has been sent to your address.
I would like to apologise for any delays.
In the meantime, if we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Purchase for mom to give her a little more security. Order went well and delivered next day. Followed instructions to set up and after a bit of trial and retrial it was up and running. Activated the system to set it up and with guidance from some very friendly call handlers she is up and running.
Until she misplaced the fob but we will sort at if it happens!”
Dear Aarti,
Thank you for getting in touch and for leaving us your feedback. I am sorry to hear that you were still awaiting the form.
Typically a link to the form is sent to you in the initial order confirmation email. I am sorry to hear that you did not receive this email.
However, I can see that you have since been in touch with our friendly Customer Service team who have been able to send you a direct link to the form.
I am pleased to see we have been able to resolve this issue. If you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Lifeline24
“I got this for my Dad after he had a fall recently. I’m constantly worried he’s going to fall again and not be able to get to the phone, now I can have some peace of mind knowing he’ll get help if needed.
Very easy set up and lovely helpful staff.”
