“I have no fault with the intial delivery and service while installed.
Cancellation of the product and direct debits is not easy, on contacting to cancel, with payment already taken. There is a diversion to not cancel and to hold onto additional money to put account 'on hold' for the future.
There is a reluctance by customer services to put things in writing and deal with email requests. This has resulted in overcharging by 6 months and 'fluffing' of reasons why it was dealt with in that manner by Lifeline.
They advertise as 'no contract' and 30 days notice cancellation but appears that cancelling is more difficult to actually action when it should be a simple process.”
Good Afternoon,
Thank you for getting in touch. I am sorry to hear of the difficulties you have experienced with the closure of your account.
I can see that a member of our Senior team has since been in touch with you to finalise the account closure and stop any future payments.
Again I would like to apologise for any confusion or delays with the account closure.
I do hope this issue has now been resolved but if we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Found everything easy to do and set up was simple. Was a couple of days late being delivered but that was the fault of Royal Mail. Would highly recommend Lifeline 24 for elderly relatives to give them peace of mind.”
“The system arrived this morning as promised. I fitted it this afternoon which really couldn’t have been easier. We have just completed our test calls and all we’re answered quickly and politely. Really great service all round A*”
“Unit arrived very promptly. Was easy to set up with clear information sent through. Testing the unit was simple and efficient. I am very happy with my purchase.”
“My mum is highly resistant to having this service. I ordered it anyway. She likes the discreet wrist option, lets hope she never has to use it!
I live in America, and my sisters are about 30 min away, this is added security and a great way for Mum to keep her independence.”
“I can hear it clearly and the staff have been pleasant.
However, when ordering I was told she could talk through the watch but in fact it was through the main unit she would have to speak to which is too far away as she has difficulty hearing.
I was not sure about how much more the price would increase for this and believe it would be a considerable amount. It was a shame this was not made clearer during ordering to ensure it was suitable to the client and her disabilities.”
