LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.66

4.7 Rating 7,917 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It still is going wrong. From this morning, when your package arrived, through to now, at 4pm, we have been attempting a connection and a test call and I have been put through from pillar to post, with differing levels of 'technical support', resulting in no communication/connection, which does not augur well for the future. I am 78 years of age and disabled, and please correct me if I am wrong, I believe I am in the category you most purport to serve. Is this the service I can expect if I allow our contract to continue? Jennifer Lawrence NN6 7RR”

Helpful Report

Posted 2 years ago

Hello Jennifer, Thank you for your review and for taking the time to provide feedback on the Service. However, we are saddened to hear that you have had trouble with setting up the Alarm. Please be assured that your feedback has been raised with the appropriate department for further review. I can also see from our records that a member of our Team has been in touch to resolve your concerns. Best Wishes, Fiora

Posted 2 years ago

“Please be aware that the equipment provided to you appears to remain under ownership of the company, all of which must be returned when you cancel your agreement. I have been charged £49 for the 5 year old fob that was not returned. As yet I am unable to find the following information on my receipt of order email 1. The statement the equipment is effectively rented and must be returned in order to cancel the subscription and obtain a refund for a service no longer required. 2. A breakdown of the cost of replacement items or charges incurred for failure to return all of the equipment. Transparency is important.”

Helpful Report

Posted 2 years ago

Dear Ed, Thank you for taking the time to leave your feedback on the Service today. We appreciate comments of any nature from our clients, as they form a crucial pillar that supports the betterment of our Service for all who use it. However, it is disheartening to hear that you have been unhappy with the cancellation procedure on the account. I can confirm that a private correspondence has been conducted between us on this issue in the hopes of clarifying our policies. I would also like to confirm that your comments on transparency have been shared with the Department responsible for our website. Kind regards, Cordelia

Posted 2 years ago

“Do not use this company. I have never been spoken to in such a rude manner as I was yesterday. They have apparently sent my Dad a new fob and we've not received it. Told the operator we hadn't received it and his response was "if that's the truth". Told him I'm not a liar and I take exception to being accused of being one. I then told him I was sitting with my Mum who has late stage Dementia and didn't want to get into an argument where she could hear. His response "that's not my problem". Well, at this point I hit the roof and told him to get his Manager to call me back. He said it can take 10 days for a call back. Within 1 hour his Manager rang and said he had listened to the call and apologised for what was said and he would speak to the individual. Told him I'm too angry to listen to his apologies and to train their staff better. Also asked him how do elderly people cope with their appalling "customer service". Taking this further and reporting them to their Regulatory Body. THIS IS NOT ACCEPTABLE FROM ANY COMPANY LET ALONE ONE DEALING WITH THE ELDERLY AND VULNERABLE.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback on the Service and for providing your comments in such a comprehensive matter. We solicit feedback of any nature from our clients, as it is a critical part of improving our offerings as much as is possible. However, I am sorry to hear that you have been so dissatisfied with your experience with our Customer Service Team over the past few days. I would like to assure you that the matter has been escalated to the appropriate departments for future review. Additionally, I can confirm that both sides have been conferring privately to try and resolve the matter amicably, including a private message sent by myself just prior to this reply. Kind Regards, Ash

Posted 2 years ago

“We upgraded Mum to this after a spell in hospital. Unfortunately she had two falls within 48 hours after returning home. Both falls went undetected via the upgraded Lifeline app.”

Helpful Report

Posted 2 years ago

Good Afternoon, We would like to express our appreciation for you having taken the time to leave your feedback regarding the Service. We welcome comments of any nature from our clients, as they are crucial to improving the Service in future. However, we are dismayed to hear that you have had difficulties with the equipment thus far. I have sent you a private message to try and resolve the issue. Kind Regards, Ash

Posted 2 years ago

“You obviously don not communicate with each other....will say no mor”

Helpful Report

Posted 2 years ago

Dear Tina, Allow me to express our appreciation for you taking the time to leave your feedback on the Alarm experience thus far. We are always gladdened to hear of the Service from the perspective of our users, as such comments are invaluable to furthering our goal of providing the best possible level of care in future. With that said, it does sadden me to hear that you have been unhappy with some aspects of the set up process so far. Please rest assured that all reports of ill-will are shared with the relevant department for review. I have also checked the notes on your account and have confirmed that appropriate assistance has been rendered by our Customer Service Team and the matter resolved satisfactorily. Kind Regards, Cordelia

Posted 2 years ago

“product good and service good”

Helpful Report

Posted 2 years ago

“Still waiting for it to be delivered. Can’t get any sense out of Royal Mail. Very unhappy”

Helpful Report

Posted 2 years ago

Dear Sandra, Thank you for your review today and for sharing your experience with the Personal Alarm Service. However, it is disheartening to hear that you have had a difficult time with the delivery of the equipment. I can confirm that we have now arranged a new delivery to be completed as quickly as possible and will raise your feedback with Royal Mail for further review. Kind Regards, Ash

Posted 2 years ago

“My GPS monitor, purchased in order to find me wherever I might need emergency assistance couldn't even locate me when I was inside my own living room 8 miles from city centre (so not the back of beyond!) Tried 2x gps alarm (type 1) and 1x model 2 ? None of them worked!. I should have tested it when I got it originally but I assumed that it would just "work" .?. Only to discover that I'd been labouring under the impression that I was covered when infact for 5 months I wasn't at all!) The system should surely have picked up that I had no cellular connection all that time! They were quick enough to let me know when I owed them money!”

Helpful Report

Posted 2 years ago

Dear Jennifer, Thank you for taking the time to leave your feedback on the Service. We solicit comments of any nature from our clients, as they are vital in furthering our cause of providing the highest quality of care possible. However, I am saddened to hear that your Alarm System did not work as you expected. However, I would advise that we do recommended testing the Alarm once per month to ensure that the system is functional. Kind Regards, Cordelia

Posted 2 years ago

“Been with this company for years, now they have changed their name and got bigger they don't care at all when things go wrong and your family love ones life is on the line, still waiting 6 days for someone to call me back after my Mum was left laying on the kitchen floor ,this happened at 1.30 am in the morning, the call handler called my phone at 5am and left voicemail while talking to someone else called peter so thought they had called the wrong number and of course I wasn't going to call my Mother at 5am incase she was in bed as the message left on my phone was for a man, AS SOON AS OUR YEARLY PAYMENT IS UP WE ARE CHANGING TO SOMEONE WHO CARES.”

Helpful Report

Posted 2 years ago

“This isn't Shepway Lifeline!! So misleading to have that on your internet search , misleading and dishonest”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave your feedback regarding this matter. We apologise for any confusion that has been caused but I can confirm that we are a nationwide company and do cover the Shepway area. However, I have raised your feedback with the appropriate departments. Kind Regards, Cordelia

Posted 2 years ago

“Great service while the person is alive but after a death when they should issue a promised refund they send it back to the deceased persons closed credit card, allegedly - really unhelpful & they couldn't care less. 2 months later & still no refund to a live account as promised. Use a different company - just dreadful”

Helpful Report

Posted 2 years ago

“Have returned equipment. Have had mixed messages from staff. Have communicated with staff. Have never had a response from my letter enclosed with package now reply from e mail.”

Helpful Report

Posted 2 years ago

Dear Anne, I would like to thank you for your feedback today and for using part of your day to provide feedback on the Alarm Service. However, it is distressing to hear that you have had a negative experience with the cancellation of the account thus far. I can confirm that the account is now closed and no further action is required on your part. Additionally, I would like to assure you that your feedback has been raised and reviewed by the appropriate departments. Kind Regards, Cordelia

Posted 2 years ago

“very disappointed with the service I`ve paid £40 for someone to set the bloody thing up”

Helpful Report

Posted 2 years ago

Dear Elizabeth, Thank you for your review today and for taking the time to provide your feedback. I am sorry to hear that you have had a negative experience with the installation of the Alarm thus far. I have arranged for a member of our Customer Service Team to contact you to resolve the issue. Kind Regards, Ash

Posted 2 years ago

“Absolutely disgraceful I revive a call from lifeline24 saying my Nan pushed her button 5 mins ago and haven’t heard anything so I rush around to hers to check everything is ok. All is fine so I go to the box to connect through to lifeline24 and give the all clear I’m connected straight through to the line and for about 3mins all I can hear is them all laughing having a joke amongst each other while I’m sat there saying hello repeatedly!!! So now take it into context what If that was your loved one on the floor begging for help and that’s happening is them joking and having a laugh in a office I don’t think they remember it’s others life’s they playing with be more professional be better this encounter has made me sick and worried about this service”

Helpful Report

Posted 2 years ago

Dear Adrian, Thank you for your review and for taking the time to leave your feedback regarding the Service. I am sorry to hear that your expectations for the Service have not been matched by your experience. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind Regards, Cordelia

Posted 2 years ago

“Have cancelled my order and expect a refund. I am also waiting for a postal label via inbox, so that I can return the equipment.”

Helpful Report

Posted 2 years ago

Dear Miss. Boyd, Thank you for your feedback today and for taking the time to leave your thoughts on the Service. I am sorry to hear that you have been unhappy with the cancellation thus far. However, I can confirm that, as you are cancelling within 30 days of your initial order, that you will receive a refund of the Service Charge that you have paid. A free post label has also been emailed to you to assist with the return of the equipment. Kind Regards, Ash

Posted 2 years ago

“Do not take on the services of this company. They continue to charge me for a device that I have sent back as soon as my mother died. I am now being charged, for an item that was for my dying mother, a year after she has passed because they claim they never received it. I told them this, and they have not stopped calling, sending letters, and now taking money from my account. Utter disgrace - take your business elsewhere. Edit/ update: their private messages did nothing but repeat their assertions - it’s just them taking the discussion away from eyes that can see their shoddy service levels especially given the vulnerability of their target demographic”

Helpful Report

Posted 2 years ago

Dear Tommy, Thank you for your updated reply further detailing your thoughts on the matter. I am sorry to hear that you were unhappy with the discussion that we held over email. I will raise your feedback with the relevant departments for further review. Kind Regards, Fiora

Posted 2 years ago

“A heartless, money grabbing service that has shown no respect to me at all. Constant harassment from them demanding £50 for a pendent that has nothing to do with me. My mother passed away at home and was taken to the morgue and later had a direct funeral. I had no access to the pendent at all and assume it was on my mothers body at the morgue. I have explained this several times to these uncaring, disrespectful people at life connect yet they are still harassing me. Obviously I'll now share my thoughts about them on social media platforms so show how little they care. On the couple of occasions that my mother called them needing assistance whilst she was alive she found life connect to be extremely rude, unhelpful and arrogant, this is currently my experience with them too.”

Helpful Report

Posted 2 years ago

Dear David, Thank you for taking the time to leave your feedback regarding the Service today. We are sorry to hear that you have been upset by your experience with the Service. I can confirm that we have gotten in touch privately to resolve the issue. Kind Regards, Fiora

Posted 2 years ago

“Be very careful. My mother took the annual payment option on the basis that she would probably only need a fall alarm for a year or less (so just pay for year). We now find that the payment is recurring and not easy to stop... No contact to ask if you want to continue the service, they just take the money! Then your told that the equipment is just rented (that wasn't made clear at the start either). This is not for any pensioner trying to get buy on just a state pension.”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for taking the time to leave the feedback regarding the service. However we are sorry to hear that your expectations have not been matched by your experience. However I can confirm that a member of our staff has been in touch to discuss the issue and that it has been amicably resolved. Kind Regards, Warren.

Posted 2 years ago

“Cannot complete this feedback as keeps throwing me out if you want to contact me to discuss very poor rating 07909694369 J Murphy”

Helpful Report

Posted 2 years ago

Dear June, Thank you for your comments today and for taking the time to leave your feedback on this matter. I am sorry to hear that you have had a negative initial experience with the Alarm. However, I can confirm that a member of our Customer Service Team has been in touch to discuss the issue, which is now resolved. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 2 years ago

“DO NOT PAY ANNUALLY BY DIRECT DEBIT - 1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet. 2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!”

Helpful Report

Posted 2 years ago

LifeConnect24 is rated 4.7 based on 7,917 reviews