LifeConnect24 Reviews

Name: LifeConnect24
Address: 42 Barnard Rd, Bowthorpe Employment Area,, Norwich, Norfolk
Rating: 4.66

4.7 Rating 7,917 Reviews

93 %

of reviewers recommend LifeConnect24

4.7

Based on 7,917 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Write Your review

Tell us how LifeConnect24 made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

LifeConnect24 5 star review on 26th November 2024

LifeConnect24 5 star review on 5th March 2022

Steven North

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NOTE of CAUTION - if you you PAY AN ANNUAL FEE and for any reason need to cancel the service within the year for any reason (after the initial 30 day period) - YOU WILL NOT GET A REFUND OR REBATE. This does not make sense - the company do not need to monitor the alarm and have had the equipment returned - so they are clearly saving money. SO BE WARNED [if you pay monthly just one moth notice period]”

Helpful Report

Posted 11 months ago

Hello Andrew, Thank you for your feedback and for bringing this matter to our attention. I am sorry to hear that you were unhappy with the cancellation of the account. I can confirm from our records that we have been in touch to resolve your concerns. Best wishes, Ash

Posted 11 months ago

“I paid 12 months up front and set up direct debit about 3 weeks ago and 1st box arrived and would not work properly it would contact you without me pressing any buttons and person kept calling me by a completely wrong name so I complained and was told a, person would ring me in the morning this never happened so later in the afternoon I rang and person said sounds like box is faulty so another was sent out and this did exactly the same so I complained again and eventually was told they were analogue boxes and a, digital would be sent with no extra set of fee this arrived and had problems so I complained last Thursday and a, guy rang me Friday saying some body would ring me about compensation for the stress - 5 days later and I've heard nothing”

Helpful Report

Posted 11 months ago

Hello Clifford, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a less than satisfactory experience with the Service thus far. I can see from our records that a member of our Team has been in touch to resolve your concerns. I can also confirm that your comments have been shared with the appropriate department for further review. Best wishes, Ash

Posted 11 months ago

“What an awful experience I have just had with one of your so-called advisors/sales team. Tom as he said his name was, assures me his “attitude is exemplary”. I merely stated that the price he was quoting me for a falls detector £286.35 is hardly the £17.99 that is quoted on the website. This is for new customers only apparently and not for existing. He talked over me and said my mother would have got the initial discount. His attituded DID stink and not how your advisors should be talking to customers. Call was made 30.07.24 at 11.45. A letter of complaint will be being put forwards. BE WARNED this company hikes up the premiums the following year. Disgusting as the elderly gets ripped off time and time again Date of experience: 30 July 2024”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you have had a dissatisfactory experience with a member of our Staff. I have raised your feedback with the appropriate department for further review. I can also confirm that your concerns have been addressed by a member of Staff. Best wishes, Ash

Posted 1 year ago

“Awaiting connection.”

Helpful Report

Posted 1 year ago

Hello Geoffrey, Thank you for your review and for taking the time to share your feedback on the Service. I am sorry to hear that you are yet to get your Alarm connected. I can confirm that a member of Staff has been in touch to help resolve this issue as quickly as is feasible. Of course, if you do have any further need of assistance, please do feel free to get in touch again. Best wishes, Ash

Posted 1 year ago

“Customer service of your team has been good BUT the new upgrade device is very disappointing as it false alarms continually. I think it is faulty as it went off today Sun 21st July around 7:30am for no reason I was in the kitchen making breakfast with it on my wrist and it was not activated by me. It also alarmed on Saturday evening 20th July at around 10:30pm your responder said it was the ‘fall’ alert but I was upstairs in my bedroom walking about. Please can you de sensitise it or replace the device if it is faulty.”

Helpful Report

Posted 1 year ago

Hello Pamela, Thank you for your review today and for taking the time to share your feedback on the Service. I am sorry to hear that you have been having trouble with the sensitivity of the device. I have arranged for a member of our Team to get in touch to discuss possible solutions. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 1 year ago

“3 units all failed . First a bad battery. Second didn't work at all. Third faulty power pack. Sorry but not good enough. Caused much grief and anxiety.”

Helpful Report

Posted 1 year ago

Hello Lavina, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that your experience thus far has been unsatisfactory. I have arranged for a member of our Team to contact you to discuss potential resolutions. Best wishes, Ash

Posted 1 year ago

“This is the worst company I've had dealings with. TWICE I had a fall and on both occasions nobody contacted me from the company, nor did any medical help arrive. FIVE hours "I was out of it" until a neighbour called and let themselves in. The second occasion I was on the floor for 45 minutes. the alarm kept saying someone would talk to me soon. Then the alarm said "battery low." Nobody spoke. I sent the alarm back, as instructed using a label received via an sms message from the company. I haven't received the £415 taken from my account. I think small claims court will have to be next.”

Helpful Report

Posted 1 year ago

Hello Terence, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you were unhappy with the Service as you experienced it. I would like to be able to provide further assistance on this matter but I have been unable to locate you in our system using the details available to me, rendering such aid impossible at this moment. As such, if you would like to discuss this matter further, I would recommend calling us at 0800 999 0400 or emailing info@lifeconnect24.co.uk. Best wishes, Ash

Posted 1 year ago

“Phoned me and took AGES to say a single word. Damned annoying. then spoke rambling on and on and NOT listening when I asked him to repeat who / what the company was and he just kept talking over me and eventually hung up. DAMNED ANNOYING. The MOST annoying irresponsible and abusive call I have had all week and I get plenty of cold calls such as this and considering I am on the TPS, your company acts against the law and with damned rude staff. I AM FURIOUS AT THE MANNER YOUR STAFF CONDESCEND AND ABUSE.”

Helpful Report

Posted 1 year ago

Hello John, Thank you for your review and for sharing your feedback on this matter. However, I can confirm that our company does not call prospective clients without having been asked by them or a member of their family. As such, I would not imagine the call you received last week was made by ourselves and I cannot locate a record of such a call in our database. If you require any additional assistance, please feel free to contact us again. Best wishes, Ash

Posted 1 year ago

“You have an absolutely terrible set up system”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your feedback and for taking the time to leave your feedback on the Service. I am sorry to hear that you are unhappy with the Service as it is presently constituted. I will be certain to raise your feedback with the appropriate department for further review. I have also arranged for a member of our Contact Centre to get in touch in the hopes of resolving any remaining issues currently faced. Best wishes, Ash

Posted 1 year ago

“It took 30 days, 4 phone calls (one being an example of particularly unpleasant customer service) and a complaint before a refund was paid into my account; and this is starting the clock from the date when LifeConnect24 claim they received the returned equipment. Posting here because knowing that others had refund difficulties was strangely reassuring, kept me going. Don’t give up.”

Helpful Report

Posted 1 year ago

Hello Jim, Thank you for your review and for taking the time to share your thoughts on the Service. I am sorry to hear that your experience has not been entirely satisfactory. Please rest assured that I have raised your feedback with the relevant department for further review. Best wishes, Ash

Posted 1 year ago

“Disappointed with inability to contact you on phone. Took two days ringing and hanging on. Alarm apparently going off even when it is in bedroom and not being worn. Saying I have had fall but have not. Wish I had not taken it on. Dont wear it any morevv”

Helpful Report

Posted 1 year ago

Hello Lesley, Thank you for your review today and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been having trouble with getting in touch with us. I have shared your feedback with the relevant department and have arranged for a member of our Team to contact you to discuss your concerns. Best wishes, Ash

Posted 1 year ago

“Very disappointed, I cancelled my husband’s subscription as soon as the renewal was received as he has now gone into a care home. However the monies were quickly taken from my bank anyway and I was told they would refund as soon as I sent the equipment back. I did this straightaway and received Notification to say a refund would be sent. However 12 days later it appears they are still having problems in carrying out the transaction and the money has not yet been refunded.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for leaving your feedback on your experience. I am sorry to hear that you have been dissatisfied with the cancellation procedure as it has transpired. I have had a look at the account for you and can confirm that the refund is currently processing as quickly as we are able to. Best wishes, Ash

Posted 1 year ago

“My replacement unit does not compare to previous item. new model has single button operation that i have already had false alerts while wearing in everyday occurances. when testing new model there is considerable dealy in response from call handler, who was not helpful by answering call with "what do you want" very rude and for a person who can have difficulty speaking not helpfull. also volume on new unit does not compare to previous. all elements of new unit shows a dramatic drop in service”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you have been dissatisfied with your new equipment. Please rest assured that your feedback has been raised with the relevant department for further review. In the hopes of remedying your concerns, I have arranged for a member of our Team to get in touch to see what solutions can be rendered. Best wishes, Ash

Posted 1 year ago

“We got a fall bracelet for our mummy. Couldn’t fault the company. She kept setting it off but the company was very understanding. We let them know she was taken into hospital within 1-2 weeks of having and paying over £300 for this service. However whilst in hospital we got devasting news. Palliative care was to take place on her return home. We rang the company to say this wasn’t working for us. We asked if it could be returned for a refund. We were told oh no you can return it but will not get anything back. Did we have another elderly relative we could use it on !!! Disgusting service talk about preying on the vulnerable !!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for taking the time to leave your feedback on the Service. I am sorry to hear that you were dissatisfied with the cancellation policy as it currently stands. I have sent you a private message via email in the hopes of bringing this matter to an amicable resolution. Best wishes, Ash Lifeconnect24 Administration.

Posted 1 year ago

“The service provided when ordering the alarm & pendant was second to none, including the setting up etc. However my mum had Alzheimer’s & would not wear the alarm. The contract was cancelled prior to the renewal date, however at the end of March Lifeconnect took £235 from my mother’s account. Unfortunately, my mum passed away on 18/3/24. The alarm & fob have been returned, along with death certificate & bank information as requested, but they still have not refunded the amount. There are no managers to speak to, the email they give bounces back, what is a very upsetting time is being made far worse by a company who ironically look after elderly & infirm people”

Helpful Report

Posted 1 year ago

Dear Charlotte, Thank you so much for taking the time to provide your feedback on your experience with LifeConnect24. We truly appreciate your kind words about the service provided during the ordering and setup process. We are sorry to hear about the difficulties your mum faced in wearing the alarm due to her Alzheimer's. Please accept our deepest condolences for the loss of your mum. We can assure you that this issue is of great importance to us, and we are committed to resolving it promptly. Our Customer Service Team has already reached out regarding this matter. Best regards, LifeConnect24

Posted 1 year ago

“Ordered 2 pendants with bases for separate addresses as my parents are currently living separately due to my fathers poor health and only received what I ordered for my mum, I’ve been told twice it’s been reordered and nothing has arrived! Both supposed to be sent to my address.”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for taking the time to share your feedback about your experience with LifeConnect24. We sincerely appreciate your input and are truly sorry for the inconvenience you have faced. I can confirm the tracking information had shown it was successfully delivered however, this has been disputed so we will raise an investigation with the courier and a replacement has been sent out ahead of this investigation to ensure your father is covered as soon as possible. Although we do provide free next day delivery and work hard with the couriers to make the delivery schedule is kept, on occasion there may circumstances out of our control. However, we were able to swiftly resolve this for you yesterday and we apologize on this occasion, the level of service has not met your expectations. I have arranged a member of our team to send a copy of the tracking information for you and i do further apologise if this was not recieved upon the replacement being sent out for you. We value your satisfaction and look forward to resolving this matter promptly and we are committed to ensuring that our customers have a seamless experience, and we would like to rectify this situation as soon as possible. Thank you once again for bringing this issue to our attention. We greatly appreciate your patience and understanding. Best regards, Louisa

Posted 1 year ago

“Due to the passing of my mother-in-law. I never managed to register the alarm. I never actually took it out of the box. I emailed about six times. Nothing. I ended up ringing, customer service was like dealing with Billy Smarts Circus. If I ever wanted a personal alarm in the future, I would loo, elsewhere.”

Helpful Report

Posted 1 year ago

Hello Alan, Thank you for your review and for bringing this matter to our attention. I am sorry to hear that you have had a negative experience with our Customer Contact Centre. I can confirm that I have raised your feedback with the relevant department for further review. If we can do anything to be of assistance, please do not hesitate to ask. Best wishes, Ash

Posted 1 year ago

“I joined in 2017 and service has been okay. I lost the alarm fob in March 24 and I ordered a replacement for £49. Before the new one arrived, I found old one. I contacted the company and was told a refund would be requested. I returned the new fob. The new fob was received by Lifeconnect24 but no refund has been received. I contacted company and was told that a refund is against company policy and that refund requested is not the same as refund guaranteed. So, the company now has my rental money and the fob I've rented and refuses to return either.”

Helpful Report

Posted 1 year ago

Dear Dominic, Thank you so much for taking the time to share your feedback about your experience with LifeConnect24. We truly appreciate it. Firstly, we would like to apologize for the inconvenience and frustration you have experienced regarding the refund for the alarm fob. We understand the situation and we apologize for any misunderstanding or miscommunication that may have occurred. We would like to assure you that this matter is of utmost importance to us and we are currently looking into it. We value your suggestion for improvement and would love to hear your thoughts on how we can make things better for you. Your satisfaction is our top priority and we want to ensure that we address your concerns promptly and effectively. Once again, thank you for bringing this to our attention. We apologize for any inconvenience caused and we will do our best to resolve this matter as quickly as possible. If you have any further questions or need any assistance, please do not hesitate to contact us directly. We appreciate your patience and understanding. Best regards, Megan

Posted 1 year ago

“Terrible after care service, My Father died within 6 weeks of receiving the product.. Paid a whole year up front for peace of mind for us as a family. Then to be told we have your money and you cannot have a refund ..Disgusting . My father spent £220.00 of his life savings as it was a condition on leaving hospital then he died within 6 weeks and you keep 10 months of his pension money. Greedy comes to mind no compassion what so ever . Do not use this company .soon took his money with to recourse to the family members... DO NOT USE THIS COMPANY TERRIBLE AFTER CARE SERVICE. Playing on peoples grief and weaknesses when you need support. DO NOT USE THIS COMPANY”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for your review and for sharing your feedback on the Service. I am sorry to hear that you are dissatisfied with the refund policy as it currently exists. I can confirm that we did try and get in touch over the phone to discuss your concerns but were unable to reach you after repeated attempts. As such, if you would like to reach a resolution on this matter, I would recommend calling us at 0800 999 0400. Best wishes, Ash

Posted 1 year ago

“Disappointed to find out that if you pay a year's subscription in advance, that no proportionate refund is available if death is over a month later. Also had to repeat the deceased customer's details twice to 2 different people. Would not recommend this service going forward.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review and for providing your thoughts on the Service. I am sorry to hear that you are unhappy with the refund policy as it is currently constituted. Please rest assured that I have shared your feedback with the corresponding department so that it may be discussed in the future. If you have any additional need of assistance, please feel free to contact us again. Best wishes, Ash

Posted 1 year ago

LifeConnect24 is rated 4.7 based on 7,917 reviews