“I have changed to the digital Lifeline and what a difficult performance it was. First of all the first box was faulty, the second was meant to have been sent to someone else and eventually I got the right one. I HATE THE THICK, CLUMSY GADJET THAT i HAVE TO WEAR AROUND MY NECK AND THE THICK AND MUCH TOO LONG CORD THAT IT IS ON. I accidentally also put out my 'phone line and it will have been 3 days waiting for a SKY re-connection.”
“Very poor technical service and my mum died before we could set it up. My sister's partner an IT expert couldn't even do it. Your technical support is not 24 hours and it took 3 days before a call could be done. Yesterday it took 9 mins before your customer service answered the phone.”
“Staff were very helpful on the telephone when setting up the digital device for my mother. It all seems to work very well. Thank you for your patience”
“I have had a Lifeline for five years and the cost is worth the peace of mind. I have had to use it a coule of times and the respected has been excellent. The new one just received is d digit which should be more efficient.”
“Quick service all appears to be working ok. The only slight difficulty was not being able to arrange collection on line at royal mail as no tracking number provided to do this. Had download another app which would not be so user friendly for older people.”
“Yes All is well, sorry I phoned you so much,my neighbour tried to help!!I I did it when He'd gone home🙂
I've put a couple of knots in the cord,!!
Thank you so much
Regards Monnie Horner.”
“Easy to set up and connect just plugged it into my router hey presto and away it went it performed all the tests satisfactory I would like to have had a manual on the unit just to double check on its capabilities.”
“Have used this service for 6 years, but would not pay £55 for a new digital system..So, they have provided and updated free of charge..I pay an annual fee and if it is their decision to update, they carry the cost, not the customer”
“The new digital box is faster than the old phone line box & can be used anywhere in the house. It can also be used with or without an internet account which is great for my elderly mother who doesn’t have internet.”
