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“Jan 2025 - I just upgraded to the new digital unit for a £40 charge. I'd had an email inviting me to upgrade a few weeks before Christmas. My existing unit was having battery problems, so i decided now was the right time to get it swapped out. Delivery was next day. Setting up was very easy. I plugged it into a spare network port on my broadband router with the provided ethernet cable. I understand it will also connect over wifi, but that was not required in my situation. I had a concern about it working in the event of a power cut, given that the broadband router would go down. I was advised that the unit has a 4G sim card and so will use the mobile phone network should the need arise, and that this is how it works normally if you don't have a broadband connection at home. If you have neither Broadband nor a 4G signal, then this product might not be for you. The personal alarm button and the wrist holder it clips into is much bulkier than the previous one and feels uncomfortable on the wrist and will snag on long sleeves, so i opted to put it on the lanyard and wear round my neck. The lanyard needed a knot tied to shorten it (it's very long!). A pre-paid postage label is provided to send the old unit back, and so it's going back in the box that the new one arrived in, simples.”
“Beware of sneaky hidden price hikes.
My mother took this out the basic option with an annual fee of £119 five years ago. Turns out they have increased her fee by £20-£30 each year and she's now paying £220/yr - considerably more than the published full price on their website of £180. They reduced it to £180 for next year when I complained, but I'm most unhappy about this as a business practice.”
“I had to change my Lifeline as I now only have a mobile phone. The new system was really easy to set up and although I am 89 and not very technically minded I was able to do it myself .when I tested it the person was very helpful too. The wristband is however much bulkier than the previous one and the strap more difficult to adjust.As I have a really tiny wrist I have had to cut the strap down quite a bit but it is comfortable to wear although I have noticed that it takes a long time to dry after a shower.”
“Received a new watch type fall alarm. The new strap is impossible for my 93 year old Mother to use as it is so difficult to clip and un-clip. Do you not do the normal watch strap???”
“They have always been supportive. I telephoned to discuss the upgrade I had been offered. Harry talked me through the process and made it easy for me to make a decision to place an order. Once the replacement arrived the changeover was smooth and I appreciated the extra help from the support team.”
“I have only needed to call them once, but they responded very quickly and was able to call a neighbour to help me. It has given me confidence knowing that if I fall or need assistance I can call for help.”
