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LifeConnect24 Reviews

4.7 Rating 7,397 Reviews

94 %

of reviewers recommend LifeConnect24

Company Reviews

Product Reviews

4.7

Based on 7,397 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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LifeConnect24 5 star review on 3rd May 2024

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 13th May 2022

Andrew Southgate

LifeConnect24 5 star review on 5th March 2022

LifeConnect24 5 star review on 15th February 2022

LifeConnect24 5 star review on 13th December 2021

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful I revive a call from lifeline24 saying my Nan pushed her button 5 mins ago and haven’t heard anything so I rush around to hers to check everything is ok. All is fine so I go to the box to connect through to lifeline24 and give the all clear I’m connected straight through to the line and for about 3mins all I can hear is them all laughing having a joke amongst each other while I’m sat there saying hello repeatedly!!! So now take it into context what If that was your loved one on the floor begging for help and that’s happening is them joking and having a laugh in a office I don’t think they remember it’s others life’s they playing with be more professional be better this encounter has made me sick and worried about this service”

Posted 1 year ago

Dear Adrian, Thank you for your review and for taking the time to leave your feedback regarding the Service. I am sorry to hear that your expectations for the Service have not been matched by your experience. I can confirm that I have raised your feedback with the appropriate departments for further review. Kind Regards, Cordelia

Posted 1 year ago

“Have cancelled my order and expect a refund. I am also waiting for a postal label via inbox, so that I can return the equipment.”

Posted 1 year ago

Dear Miss. Boyd, Thank you for your feedback today and for taking the time to leave your thoughts on the Service. I am sorry to hear that you have been unhappy with the cancellation thus far. However, I can confirm that, as you are cancelling within 30 days of your initial order, that you will receive a refund of the Service Charge that you have paid. A free post label has also been emailed to you to assist with the return of the equipment. Kind Regards, Ash

Posted 1 year ago

“Do not take on the services of this company. They continue to charge me for a device that I have sent back as soon as my mother died. I am now being charged, for an item that was for my dying mother, a year after she has passed because they claim they never received it. I told them this, and they have not stopped calling, sending letters, and now taking money from my account. Utter disgrace - take your business elsewhere. Edit/ update: their private messages did nothing but repeat their assertions - it’s just them taking the discussion away from eyes that can see their shoddy service levels especially given the vulnerability of their target demographic”

Posted 1 year ago

Dear Tommy, Thank you for your updated reply further detailing your thoughts on the matter. I am sorry to hear that you were unhappy with the discussion that we held over email. I will raise your feedback with the relevant departments for further review. Kind Regards, Fiora

Posted 1 year ago

“A heartless, money grabbing service that has shown no respect to me at all. Constant harassment from them demanding £50 for a pendent that has nothing to do with me. My mother passed away at home and was taken to the morgue and later had a direct funeral. I had no access to the pendent at all and assume it was on my mothers body at the morgue. I have explained this several times to these uncaring, disrespectful people at life connect yet they are still harassing me. Obviously I'll now share my thoughts about them on social media platforms so show how little they care. On the couple of occasions that my mother called them needing assistance whilst she was alive she found life connect to be extremely rude, unhelpful and arrogant, this is currently my experience with them too.”

Posted 1 year ago

Dear David, Thank you for taking the time to leave your feedback regarding the Service today. We are sorry to hear that you have been upset by your experience with the Service. I can confirm that we have gotten in touch privately to resolve the issue. Kind Regards, Fiora

Posted 1 year ago

“Be very careful. My mother took the annual payment option on the basis that she would probably only need a fall alarm for a year or less (so just pay for year). We now find that the payment is recurring and not easy to stop... No contact to ask if you want to continue the service, they just take the money! Then your told that the equipment is just rented (that wasn't made clear at the start either). This is not for any pensioner trying to get buy on just a state pension.”

Posted 1 year ago

Dear Steve, Thank you for taking the time to leave the feedback regarding the service. However we are sorry to hear that your expectations have not been matched by your experience. However I can confirm that a member of our staff has been in touch to discuss the issue and that it has been amicably resolved. Kind Regards, Warren.

Posted 1 year ago

“Cannot complete this feedback as keeps throwing me out if you want to contact me to discuss very poor rating 07909694369 J Murphy”

Posted 1 year ago

Dear June, Thank you for your comments today and for taking the time to leave your feedback on this matter. I am sorry to hear that you have had a negative initial experience with the Alarm. However, I can confirm that a member of our Customer Service Team has been in touch to discuss the issue, which is now resolved. I hope you enjoy the rest of your day. Kind Regards, Cordelia

Posted 1 year ago

“DO NOT PAY ANNUALLY BY DIRECT DEBIT - 1. Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall where my mother broke her ankle and leg in four places even when she pressed the button repeatedly!! but it is giving false alarms several times a week, all hours of day and night including when wearer is sleeping and the alarm is left on bedside cabinet. 2. Be aware that the prices do increase annually without any pre warning or notification of what the new prices are. It doesn’t mention this on the website when you order. The terms and conditions are not available on the website. I politely asked if a goodwill refund amount could be offered due to the stress my mum suffered - request bluntly refused. I have also read that others who have lost a relative a month after setting up an annual direct debit do not get a refund. Abrasive and unhelpful online chat staff. My Advice - use a different company avoid this one - I wouldn't give them one star but had to to leave a review!!!”

Posted 1 year ago

“Not connected yet...to be honest not sure if its going to be of any use”

Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that you have not yet found cause to install the Alarm. I have arranged for a member of our Team to get into touch with you to discuss the Service and to hopefully assist with the setting up of the Alarm and the Service which you have been provided. Kind Regards, Cordelia

Posted 1 year ago

“Equipment clearly not fit for purpose. Falls detector didn’t go off after a fall but is giving false alarms several times a week, all hours of day and night including when wearer is sleeping in a chair not moving. Abrasive and unhelpful billing staff.”

Posted 1 year ago

Dear Nick, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Personal Alarm Service. We have been trying to get in touch to discuss the account and come to a resolution but have been unable to reach you at this time. As such, if you would like to discuss the matter in greater detail, please feel free to get in touch with us. You can do so by either dialling 0800 999 0400 or by emailing info@lifeconnect24.co.uk. Kind Regards, Cordelia

Posted 1 year ago

“Be careful! Cancelled their service as it was no longer required, I informed them via email and phone in good time, they still took the yearly subscription charge without my permission or consent, completely unacceptable and now they will claim it takes 2wks to refund. Second time posting this review as they had it removed!!”

Posted 1 year ago

“Do not use this service, when you cancel they continue to take you money, even after you make it abundantly clear you are cancelling even with 2 months notice, scumbags”

Posted 1 year ago

“this order has been cancelled and return in process due to misleading costs on website”

Posted 1 year ago

Good Morning, I would like to thank you for taking the time to leave your feedback regarding this matter. However, I am sorry to hear that you have been disappointed by the messaging on the website. I can confirm that I have shared your comments with the appropriate departments for further review. Kind Regards, Cordelia

Posted 1 year ago

“Appalling experience. My elderly mother-in-law's keysafe unit outside her block of flats broke. This was a major concern for us as she has terminal brain cancer and this is how her carers gain access to her flat. We live 200 miles away from her so remedying this was very urgent. We called LifeConnect 24 on a Saturday morning - eventually we got through but the Customer Service Associate (CSA) said although they could send a replacement unit by Monday, they could not supply a fitter until Thursday. When we asked if there was any way this could be expedited he said he would put us on hold while he checked with a Manager. Unfortunately he did not realise that he did not mute his phone, so we hung on for a further 5 minutes while we heard him casually discussing with his colleagues what takeaway he should get from KFC, and when he would be visiting the gym. When he then spoke to us again I asked for his name - and I think then he realised his mistake because he immediately hung up! I called back and a female CSA answered the phone. I asked to speak to the previous CSA but she said he was "in a meeting". I told her what had happened but she said she was unaware of the incident. She was definitely lying because she had just told me she was the only female of the five CSAs working that day, and I had overheard her voice as part of the previous KFC discussion. I asked for the previous CSA's name and she would not give it to me - her reason being GDPR, which is nonsense. Fortunately all calls are recorded, and today a Manager called us to apologise. But really, this is terrible service.”

Posted 1 year ago

“First alarm was sent incorrectly Second alarm was sent with wrong plug And still waiting after one week for correct plug. Sort it out guys Very disappointed”

Posted 1 year ago

Dear Angela, I would like to thank you for taking the time to leave your feedback regarding the Service today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have arranged for a member of our Team to contact you regarding this matter and my records indicate that a resolution has been reached. If you require any additional assistance, please feel free to contact us again. Kind Regards, Cordelia

Posted 1 year ago

“I have not been able to use Lifeconnect24 since receiving your product as it came with an incorrect cable. I notified the customer service and have called twice, but I still haven't received correct cable.”

Posted 1 year ago

Dear Stephen, Thank you for taking the time to leave your feedback regarding the Service today. We welcome comments of any nature and I would like to assure you that your concerns will be raised with the appropriate departments. I am sorry to hear that you are yet to receive the telephone cable as of time of writing. I can confirm that a cable has been posted to you and should be received as quickly as possible. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Ash

Posted 1 year ago

“On Friday 21st I fell on floor at home while carers were with me. I used alarm and all they would do was to call an ambulance for me. This resulted me being on the floor from 8.30 pm until 7 am the following morning.”

Posted 1 year ago

Good Morning, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service has not been matched by your experience. I can confirm that I have raised your comments with our Alarm Response Team, who will investigate the matter thoroughly. Please allow up to 5 working days for this process to be completed and for additional information to be presented to you. Kind Regards, Ash

Posted 1 year ago

“My machine arrived without any instructions and without the contact form I was promised. I have now had and returned the contact form but still no instructions!!”

Posted 1 year ago

Dear Janet, Thank you for taking the time to leave your feedback today. I am sorry to hear that your expectations for the Service have not matched your expectations. I have checked the notes on your account and have verified that the matter has now been resolved. If you require any additional assistance, please do not hesitate to contact us again. Kind Regards, Fiora

Posted 1 year ago

“Read the Terms & Conditions very carefully. Sadly we lost my Grandma who paid for a full 12 month service. She had only used just over 3 months of this when she sadly passed away. When I asked for a refund I was told that is not policy. How can you charge for a service that you are not providing because someone has died? It's immoral...”

Posted 1 year ago

Dear Martin, Thank you for taking the time to leave a review for the Service today. We welcome all feedback of any nature from our customers and I am appreciative that you shared your comments today. I am sorry to hear that your expectations for the Service have not been matched by your experience. I will be certain to promulgate your feedback to the relevant departments for you. Kind Regards, Cordelia

Posted 1 year ago

“STAY WELL AWAY: Please read.. My mother in law had used lifeline with various success for two years. After falling ill with a stroke and spending 5 months to date in hospital we contacted lifeline 24 to ask them to cancel the contract. They convinced us we would be better off putting it on hold so that when she came out of hospital we could resume the service quickly. We agreed to this. At the same time my wife asked that there would be no further charges. The lady agreed that the auto renewal that had appeared on the account would be removed. With mother still in hospital we found that lifeline had taken £224 from her account. I called them today, what we thought would be a simple conversation ended up being one of the most ridiculous customer service experiences i have ever experienced. Enter Devlin, (obviously a made up name) Claiming to be a failed law student. (Not sure why he put that out there) He asked if we had read the terms and conditions and then proceeded to call me arrogant, ignorant and a whole host of insulting names just so he could end the call asap. (No doubt he is in sales and wanted to rip someone else off as soon as possible. A company is only as good as its people and it's customer service. This company have failed an 84 year old vulnerable person very badly, with absolutely no remorse what so ever. Ok they have taken £224 from her. We hope you read this and stay well away from them. Repost this review please, so that they realise that the £224 they have stolen today will cost them much more in the future.”

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave your feedback today. I am sorry to hear that you have had a negative experience with our Customer Service Team. We take feedback of this nature very seriously and I can confirm that I have raised the matter with a member of our Senior Management Team. This member will investigate the matter for you thoroughly and will be in touch to discuss the issue as soon as time allows. Kind Regards, Ash

Posted 1 year ago

“Be aware that if you do not return the pendant after the person has died,you will be pestered by telephone and mail ,demanding a£49 missing equipment fee. It happened to me when my mom died and the pendant went missing in the hospital.”

Posted 1 year ago

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LifeConnect24 is rated 4.7 based on 7,397 reviews