“THE LIFELINE ALARM KIT ARRIVED QUICKLY. THE INSTRUCTIONS FOR SETTING UP SHOWED EXCELLENT DIAGRAMS BUT THE PROCESS OF CONNECTION WAS CONFUSING BECAUSE THE THE WIRING OR THE BASE UNIT HAD ALREADY BEEN CONNECTED. THERE IS A NEED TO PRINT NEW INSTRUCTIONS FOR A PRE-WIRED BASE UNIT. ON LINE ORDERING WAS STRAIGHT FORWARD.”
“The package arrived very quickly as promised. We found the key safe very tricky to set up but it works well. I found that when we actually tested the system the instructions could have been made clearer I was given conflicting instructions by two separate people. My mother found it hard to understand the person on the line owing to their foreign accent and l realise this is not their fault.”
“I was very happy with the actual ordering and delivering of the oi roduct. However, when it came to activating the device I found the woman in the call centre very impatient and irritable with us. Since this is a brand new product to us obviously we're not going to know how it works but she was getting really irritated with us and her tone was very abrupt which I really didn't appreciate. I was just glad it wasn't my elderly mother (for whom I purchased the device) never had to deal with this woman because she would have been really upset by her lack of people skills and total irritability.”
“Online order was fairly lengthy but promptly delivered. Set up fairly straight forward. Helpful support during system testing. Now up and running giving my wife the confidence she needs and piece of mind to the rest of the family.”
“Excellent service setting up the equipment. However I had limited space and found 3 metres of cable a problem to store safely, so as not to be a problem with being caught and dragging the equipment off the shelf. When I asked about supplying a short length or the specification so I could get one made, I was stonewalled by their technical department on their health and safety grounds. Shame as it was my mums health and safety I was trying to protect.”
“Delivery was very good and it all arrived on time, thank you. After completing the documents (it might be better to make this stage clear before purchase), set up was easy but when I pressed the alarm for the first time (to test it) it did become slightly confusing, as the voice at the other end spoke and I was not sure what to say! The written instructions need to say that we inform the 'voice' that it is a test run. Once I did this, it became easier. I do think my 91 year old father would have struggled to set it up alone. He would have taken ages to get to the other end of the garden and back! Some companies offer a person to help with set up. This might be needed for elderly people on their own perhaps.
However,all in all, it is all set up and we feel much happier to know that there is help there, if required.”
“Excellent support in setting up and testing. I am sure this will give us all peace of mind. Only reason it didn't get the full 5 star rating is that it would have been useful to include the telephone adapter in the kit. I had to go to 2 shops in our small town to find one.”
“I found your service very quick and spontaneous from the setting up of the equipment to the completion of the testing. Inhope to have a continuous service.
regards Terry Gallagher”
“Set up easy, testing excellent- all up & running. I was disappointed to find that the discount for paying annually was only for the first year. I cannot find any reference to that plainly set out in the literature and find it both annoying & underhand.
Otherwise response staff are friendly & reassuring.”
“Item arrived on time, however a Little slow putting the info on the system, but overall the service is good, but it is early days as yet, we have only has it a week, but off to a good start.”
“When we do the monthly check with our mum it seems to take a while for the monitor to be answered and it does worry us that in that time she might have need help sooner.”
“process was pretty straightforward.
Only problem was even though had indicated my father in law had hearing problems not picked up on initial tests.
\please ensure your operators use max volume”
“Very good sevice, I had a few problems with the set up process. Confused with the purpose of the home and away function? All in all well worth the money.”
“Service is very good and when we test the box we get a very rapid and helpful response. The button has been accidentally pushed and the response team are great about it. The only slightly negative comment is that when we were due for renewal we were chased for payment a month early. My mum received a letter demanding immediate payment although it was not actually due for 3 weeks. Other than that we are happy with the service”
