“One a positive note: the device is great - nice size and I liked the option of a necklace or wrist band,
Setting it up was easy.
Points that are slightly less good:
We were invited to test it out in the garden. This would be pointless as the device only has a microphone so you cannot hear if there is anyone on the line, or if you're in a queue (as we were when we tested indoors for the first time) where you could be talking to a background queue jingle! I would like to see a redesigned device that bleeped to the user when an operator is listening (assuming an integrated speaker is too difficult).
NB: You need an additional phone socket as no twin adaptor is provided.
All-in-all, reassuring to know someone is at the end of a button press 24/7 and the price is reasonable”
“Good information about pricing and service provided. Very easy to set up a contract and then equipment came the next day. Setting up was straightforward. And finally, the testing was more comprehensive than I've experienced with a previous provider.
My only issue is that after I'd set up the contract, I received 2 marketing emails offering the service at a significant discount, which was extremely annoying.”
“Very speedy customer service. Operative more than happy to answer all my questions prior to my later purchase online. Equipment delivered next day and now in use. Purchased for elderly relative, everything straightforward so far including the set up and testing. Not had cause to use the alarm yet, (thankfully), so cannot comment on that.”
“Lifeline24, very happy with every thing concerned with company and the system. Gives my mother security now, it was arranged after a fall and being unable to get up for several hours.
Setting up the equipment up easy following instructions online or written, with the delivery. Sons and Daughter-in-law installed in my case, ensuring my details and medication were in place.
Price is reasonable ongoing, competitive, and although I purchased an annual plan where I got first three months free in my 1st year.
Delivery was great, as promised on the website. (Next Day)
Daughter-in-law rang to clarify a few points before ordering, and again customer service was good. When testing instillation Daughterin-law, again checked medication was on record was correct (Verify the input form), again very good service.
No complaints in my case and peace of mind for ALL concerned.”
“So pleased with this gadget, always afraid of falling over and not being able to get myself up or get help. This solves all the problems. Many thanks to the 0800 no, for all their help in testing etc. Fantastic service and very friendly people. put my mind at rest in case the wrist pendant is accidentally knocked. one happy 82 year old lady.”
“Delivered on time when promised
unfortunately at this moment in time I have been unable to visit my mother to get started
Hopefully this will happen over this weekend
Many thanks”
“Easy set up, friendly, efficient call centre staff who talked us through the testing procedures. We feel enormous relief that we have set up one more safety feature to help Mum remain independent for longer.”
“Lifeline has given me peace of mind and put my family's mind at rest. The pendant is light and very comfortable to wear, does not get in the may at all”
“It has given me confidence in my daily life. Also my family are reassured that I can reach help when they are not available. When my great-grandson inadvertently pressed the button, the response was immediate and friendly.”
“hassell free ordering ,quick delivery.fairly priced.easy to set up.on line medical questions form.just one person to speak to when needing help ,quick to respond.”
