Dear Ms Wrenn,
Thank you for submitting your review, it is greatly appreciated.
I am sorry to hear that your experience with Lifeline has not been to your satisfaction, this certainly is not what we would expect to hear at all as we always strive to provide the very best and personal service to each and every one of our customers. I have investigate your concern further and will ensure additional training is provided to the relevant team to ensure that we continue to deliver high standards of service at all times with a warm and personal touch to all of our customers.
Should you wish to discuss this further or provide any additional feedback, please do not hesitate to contact me.
Kind Regards
Anny
“Great thing wish I had got one years ago staff on the phone phone all very nice easy to purchase and well worth the money would not be without mine now”
“We rang a couple of times to discuss how it worked & costs. There was no pressure to purchase. Having ordered, it arrived the next day. It was easy to install & set up. The testing to ensure it all worked was straight forward. The staff were friendly & professional throughout. Having the Lifeline now gives my family peace of mind.”
“Although the original set up seemed to take longer than expected once the email confirmation had been received the testing went well and the staff to whom I spoke were very efficient and polite.”
“We previously had the same equipment from another supplier, and were very happy with it, but the rental kept going up. Lifeline24 gives us the same piece of mind at a much more affordable cost.”
“Ordering and set up was simple. Staff were courteous and efficient during the testing process. Took a couple of days to activate being the weekend, but otherwise perfect. Gives the family greater reassurance to leave me alone.”
“The lifeline 24 has given me back peace of mind that if i need someone i only have to push the little red button and moments later a freindly voice ask me are you alright can we help !”
“Delivery was prompt and my telephone queries were helpfully answered. I bought this alarm for my mother and it is reassuring to know that she has the back up that you provide. As with many requests for reviews I can give a more reasoned response when it has been available for use for a year or so, not just 1 week.”
“I ordered everything on line very easily, and it was delivered within a few working days, and when I did the test the people at the end of the line were very helpful and talked me through everything I needed to do.”
“Prompt delivery of apparatus though had to call service line to have system checked as I didn’t receive an email, as expected, prompting me to do this
Good service once I called”
“The installation process was very easy and my daughter-in-law and I actually enjoyed doing it. By the time we completed it I was not nervous about using it if and when I HAD to. Within a few days, I did have to use it for real and everything was familiar. The response gave me lots of confidence and the difficulty that my wife had was handled and resolved very well.”
