“I ordered Lifeline 24 for my 91 year old mother, more for my peace of mind than hers. Now I know should she fall or injure herself she won’t be left lying on the floor for hours with no one knowing she needs help.
I ordered it the day before her 91st Birthday so as she would get her package delivered on her actual Birthday and lifeline sent her package tied with a ribbon and a Happy Birthday note, such excellent and personalised service. Thank you”
“It has given me back my lost self confidence. Don’t feel so alone anymore as I know I can access help in an emergency. Really grateful that I made the decision at last...”
Dear Mr Roberts,
Thank you for submitting a review, your feedback is appreciated.
We are sorry to hear that you found the form repetitive, however, the same information is required for each and every person you wish to list as your emergency contact. The information requested on the form is vital to ensure we can provide the best service possible to each and every one of our customers.
I have checked details on the form and cannot see any poor spelling, however, if you would be so kind as to point out where this might be I will ensure it is corrected right away.
Kind Regards
“Extreme easy to set up. All instructions were clear to follow. Testing gave you the confidence that the alarm was working properly and that my mum would be able to get hold of someone should she fall.”
“I bought this for my Mum. She recently suffered a TIA and although my mum is normally active I worry about her falling and not being able to contact anyone. This has given her and my family peace of mind knowing we can get to her in an emergency and allowing her to live independently as she loves to do. Money well spent and the service so far has been excellent.”
Good Afternoon,
Thank you for submitting a review.
I am sorry to see that you are unhappy with the service.
Unfortunately, we are not associated in any way with your telephone service provider and would not be able to speed their process up.
The alarm you have chosen does require a working telephone line, however, we do offer an alarm that works independently of your telephone line, should you be interested in this option please do contact our customer service team who would be happy to assist you further.
Kind Regards
Anny
“I invested in a lifeline for my father in law last month, I spoke to a girl called Eleanor during the testing process. Although she was friendly we couldn’t help but think we were spoken to as you would a child. We were also encouraged to send in our information forms promptly which we did. However on testing these had not been loaded to the database and I was asked twice during this process if I had sent them back.
A suggestion could be that information is uploaded in a swift manner, as if there was an emergency on our end how would we have recieved help if lifeline24 did not know who they were talking to.”
Dear Jarrod,
Thank you for your feedback.
We are sorry to hear that you are displeased with the service you have received, this certainly is not what we would expect to hear at all. We pride ourselves on providing the very best service to each and every one of our customers. Please accept our apologies for not having meet these standards on this occasion.
Could you please provide us with a reference number for your father-in-law’s Lifeline24 account so that we can investigate this matter further and ensure this does not happen again?
Once again, please accept our apologies for the inconvenience caused.
Kind Regards
Anny
“It’s given me and my Mum peace of mind. I always was worrying about Mum falling and not being discovered for hours. I now am happy to have a real life line for her.”
“Since setting up the Lifeline 24 my mother in law has dramatically improved in confidence and is happy for my husband and me to go away for days out or weekends away. Quite simply the knowledge that she can press a button and confidently receive assistance has transformed all our lives. Thank you Lifeline 24. Great service at a very competitive cost considering the lifestyle benefits.”
“I have only just set up my Life-Line, or rather my darling daughter did it for me, but the help and response to our test alarms was beyond price. It made me feel very safe and secure in the knowledge that I will be treated in a very comforting and professional manner should the need arise, so thank you to the responding team. Patricia Hopkins
I am a widow and live alone and I had a couple of disturbing incidents whilst sitting watching television and it made me realize that if I couldn't reach the telephone to summon help I could be in a bit of a pickle, particularly as I like to potter about in my garden. So it .made sense to purchase an alarm for peace of mind for both myself and my daughter, and Life-Line offers the best bargain having looked at various options.”
“The website explained clearly and simply how the pendant alarm system worked. The ordering process was straightforward and the package arrived promptly with my mother. She was able to set it up with a little help from her neighbour. She is now happily wearing the pendant at all times during the day whilst in the house and around the garden.”
“I was recommended this service by a healthcare professional for my father who lives alone and suffers from asbestosis. We investigated several options including an Apple Watch (which now has fall monitor functionality). However we quickly settled on Lifeline 24 for the comprehensive sevice, discreet device and amazing battery life. We're 3 weeks in and have received perfect customer service, including thorough setup and response times are immediate. We customised our set up to have Lifeline call me straight away if Dad cannot respond to the agent if he cannot talk due to breathlessness. The device is very sensitive but we would rather it were that way. Would highly recommend.”
