“Had excellent service from the outset with Lifeline 24. Great communication with friendly helpful personnel at all stages. The product and set up was great and straight forward to do & use. I would recommend this to anybody that is wanting peace of mind with a reliable Lifeline service. Top Mark's all round. Thanks”
“The response was quick and clear. The equipment arrived when requested. The instructions were straightforward, and worked first time. As a user I was able to set it up and test it myself, my son did check it! Now I have peace of mind personally and for my family, knowing help is at hand should I need it.”
“My lifeline alarm has made me more confident just knowing that it's there if I need it.the staff on the end of the line are both polite and helpful.cant give them enough praise..”
“Very easy to set up (less than 5mins).
The operator when testing was polite and friendly when mum tested it.
Mums major problem is - does she wear it on her wrist or around her neck.
Great range of 100 metres which enables mum to go to the bins and her car and still have her button friend!!”
“Peace of mind that if I fall or feel unwell in the house or garden I have means of contact to get the appropriate help, especially as my fall alarm should alert helpline even in the event that I am unconscious from a fall. My daughter has peace of mind too as I have had several falls lately.”
Dear Daria,
Thank you for your kind feedback, it is very much appreciated.
I am glad to hear that you are pleased with the service you have received so far and that the equipment we have supplied is providing reassurance to both yourself and your loved one.
If we can be of any further assistance at all, please do not hesitate to contact us.
Kind Regards
Anny
“Very quick delivery from after being ordered
Missing part which was not good, so had to email to get this sent out
Not as easy to set up as I was expecting
Sure it will improve once in use but not the perfect start to buying/ setting up”
Good Morning,
Thank you for your feedback, it is greatly appreciated.
I am sorry to hear that you found set up of the equipment not as straight forward as we would have hoped, all of our alarms are sent out pre-programmed and ready to plug in, with each and every alarm order we include full illustrated instructions and our customer service team are on hand 24 hours a day and are happy to assist with the set up over the telephone should any one of our customers require assistance or additional guidance with set up of their equipment.
I am also sorry to hear that the telephone adapter was missing from your order an can see that this was sent out via next day delivery service on the same date as you have notified us of the missing part.
Please do accept our apologies for the inconvenience caused.
If you wish to discuss this further or we can be of any further assistance, please do not hesitate to contact us.
Kind Regards
Anny
“The ordering and setting up was simple, and it has given me and my family peace of mind, in case of emergency. The staff are also friendly, patient and helpful in answering any queries.”
“The whole process of dealing with my order was perfect - very rapid response and caring people dealing with questions. I can’t speak highly enough of Lifeline 24 and the confidence the alarm has given me is truly wonderful.”
“Very patient and helpful team that did everything we needed to set up a unit for our 88 year old friend. A issue with a fault device was quickly sorted by sending out a replacement. Peace of mind that our friend is much safer now.”
“The life line was easy to install and test, we did not have to wait for the online forms to be completed before we were able to test the system. We were pleased to find that the lifeline call button was still able to make an alarm call from the bottom of the 100 foot garden.”
