“I haven't used it yet, but have immense peace of mind that if I fall out of bed or in the shower or anywhere at home or in the garden, help will soon be forthcoming! Also peace of mind for my daughters.”
“My mother passed away she had paid a yearly contract in September so the contact do not start again till October she passed away in the December all of the equipment was sent back but they will not give a refund on what's left of the term. they have no bereavement line set up all they said you can pass onto a family or friend this was not disclosed at point of sale. and even in he contact it does not state that no refund will be given, miss leading information and this is wrong. they are meant to take care of our mums and dads that need this service but will not refund any money if payed upfront for a yearly contract.”
Dear Kevin,
Thank you for your review. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time.
I am very sorry to hear of the problems you have experienced with the closure of your account. All of our refunds are processed on a case by case basis.
Unfortunately, I have not been able to locate your account using the information provided in this review. I will email you directly in the hopes of locating your account and resolving the complaint.
Should you wish to discuss this further, please call our friendly Customer Service team on 0800 999 0400 or email info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“Very pleasant lady on end of phone. Package arrived next day. Set up and connected within two days. Brilliant. Decided to purchase alarm as my Aunt had recently been discharged from hospital and lives alone. I felt she needed the extra protection.”
“Arrived very quickly, next day delivery. Easy to install. Had a little trouble getting the wrist operation up and running, but staff very helpful on the helpline. Gives brother and I peace of mind that if Dad were to have a fall we would be notified quickly.”
“Prompt delivery , easy set up and excellent service.It’s given me more confidence knowing that help is only a call away for my Mum, especially when she is very isolated in the pandemic.”
“Fantastic service. Couldn’t ask for more. I know first hand how good the service is as my dad had a fall and within minutes lifeline had called for an ambulance and had notified me about it. Lifeline then called me back to check on how my dad was. Very happy to have this for both my parents.”
“Hi there, I act on behalf of my friend who has bad dementia, She has had some falls of late and although not life threatening has given her some nasty bruising around her body, I decided it was time for her own fall alarm. I browsed all available that I could find on the net and after great deliberation I settled on Lifeline 24.
well the first three days she didn’t like this didn’t like that so she stripped out all the wiring to both phone and Lifeline box six times and hid the box under a cushion, after having the usual chats with her about how good this was for her to have as she lives alone, changed tactics and reminded her that her doctor had said if she couldn’t look after her self at we would have to consider moving into a nursing home for safety reasons ,those were the magic words Nursing Home!! she hates them. during this time of course when the line was disconnected
we got a call from Lifeline to tell us there was a problem to sort out which meant someone had to go see what was wrong total 6 callouts.
Now about the Lifeline Setup, it is very easy to install/ / use - their response to my calls has been instant- they are always happy to speak to you and help you with your problems, with the rental being one of the least expensive for a 24/7 coverage I think that the right choice was made to use this system and I have no hesitation in recommending it to anyone.q”
“Very easy to set up and on the first night our father managed to set the alarm off with a very quick response from the team so it definitely meets our expectations”
“Straightforward sign up and order process. Fast delivery. Simple set-up. Easy to operate. Courteous and helpful staff. Excellent value (less than half the price of the council-recommended option), Complete peace of mind for the whole family. Very highly recommended!”
