“Ordering was easy and prompt delivery. When setting up the device, instructions were easy to understand and staff at the call centre were polite and helpful. So far the 3 tests that we did worked well and they even turned up the volume so my mother could hear better as she is a bit deaf! Would recommend.”
Dear Elaine,
Thank you for getting in touch. I am sorry to hear about the delays you have experienced with your order.
From looking into your account, I can see that you have now received your alarm.
As a goodwill gesture, and to ensure you have not paid for any time you are unable to use. I have added a month of free service to your account.
Should you require any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“Fantastic service. Ordered for my mum and delivered the next day .Excellent customer service , reassurance and advice. I would recommend 100%. Thank you , my mum feels so much safer and I do too.”
Dear Janice,
Thank you for your kind review.
I am pleased to hear how straightforward you have found the process to be. I will ensure your feedback is passed on to our friendly team.
Should you require any further information, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“The service was very efficient. The alarm was delivered promptly the next day and fitting it was quite straight forward. The team were very helpful and friendly.”
