Good Afternoon,
Thank you for getting in touch. I am sorry to hear that you have been unhappy with your account closure. On behalf of us all at Lifeline24 I am very sorry to hear of your loss and hope you are doing well at this difficult time
I have located the account, there appears to have been some confusion. It is not correct that you will be refunded after a few weeks. All of our plans and renewal payments come with a 30-day cooling-off period. This means that if canceled within the first 30days a refund will be provided.
I can see that we are still awaiting the return of the equipment, which does mean that the account has remained open for the full year.
I can see you have since been in touch with our Complaints team who have passed your feedback through our systems to be reviewed by our Senior team.
Again I would like to apologise for any upset or inconvenience caused. Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“Very Helpful with information provided on which plan would suit better. Great email communication with the numbers to get in touch with the team and number that they will be calling on.”
“Service so far has been excellent. The delivery arrived on time. The set up instructions were clear and easy to do. The initial tests with the call centre were efficient and thorough.”
“It's early days as I have only just got my pendant last week but I find it very comfortable to wear and it is a reassurance for me and for my son who lives in Sheffield as he although still worrying about me can worry a little less so now.”
“service set up very helpful as internet wiring was not a standard location luckily I had some knowledge and extra filters and was able to resolve the issue. Could have been a problem if this had not been the case. You should consider a site visit for people who have difficulty”
“We have found the level of service at Lifeline 24 extremely high. Every query we have had has been answered swiftly & professionally. We highly recommend Lifeline 24.”
