“So far, so good. Setting up was achieved without any problems. The acid test test will come if an emergency arises. A nagging doubt is that will it work when required. Is it possible to have periodic checks to confirm continued functionality?”
“From the moment I spoke to a member of your customer services dept, it was friendly, helpful and all my questions were answered putting my mind at rest.”
“I'm very happy with the prompt and efficient service I have received. I live on my own and the device has given me a greater sense of security. I am particularly pleased that it is light and inconspicuous to wear and I am able to keep it on during the night when I feel particularly vulnerable.”
“Had lifeline watch pendent for my father which he worn all the time and the one time he had a fall pendant failed to work. So he was all night on the floor. Before being found Sent it back to find out why. And still no word as to why it failed after several emails and phone calls. Very poor service. I was told straight away it was not the battery but told to sending back so they could investigate. I think after having it for three months someone would have been in touch. Oonagh”
Good Afternoon,
Thank you for getting in touch today. I am very sorry to hear of the difficulties you experienced with your Father's account. Thank you for bringing this to our attention so we can investigate what went wrong.
I can see that your account is still being investigated by our team. I have escalated this complaint to our Senior team and they will be in touch very shortly.
Again, I would like to apologise that the system did not work for you and for any delays in us getting back to you. Please be assured we are taking this very seriously and will be in touch as soon as we can provide you with a clear idea of any problems.
In the meantime, if we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“I found both the purchase and delivery of my lifeline was simple and speedy. Setting the unit up was simple (even for me). Everything works well. I would recommend this company .”
Dear Ingrid,
Thank you for getting in touch. I am sorry to hear of the difficulties you have had with the start-up of your account.
I have looked into your account, I can see you have since been in touch with our friendly Customer Service team. They have organised a replacement wristband for you and the account is now active.
Again, I would like to apologise for any inconvenience caused. Please let us know if we can be of any further assistance.
Kind Regards,
Rebecca
“Great service, arrived very quickly as it said it would, easy set up and found everyone to be extremely helpful and friendly when we did the tests.
Thank you for a great service and for now providing us with peace of mind.”
“I have just set this up for my mother,she had lost confidence after a slip to the floor, although fortunately she wasn't hurt it did shake her & bring home the reality of being 93 & independent. After reading reviews we chose the system with the fall detector & found the process from ordering, setup & usage of the product very easy, my mother is very happy with it & feeling confident once again ... I hope we never have to use it !”
Dear Jeanne,
Thank you for getting in touch and for leaving us your feedback.
I have looked into your account, I am very sorry to hear that the key safe did not meet your needs.
I can see that one of our friendly Customer Service team has been able to organise the return of the safe.
If we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“We have had this fitted for my 101 year old father-in-law. He wants too stay in his home and this alarm just gives us peace of mind knowing he only has the pendant too press and he can get help straight away.”
“We have just set it up for mum today and it's great for peace of mind for us and herself. We hope she doesn't need to use it but are so pleased for her to have it. Set up was easy and it has a great distance range around her property.”
Dear Margaret,
Thank you for getting in touch.
I have located your account and I can confirm we have received your form and the account is live and ready to use.
I apologise for any delays.
If we can be of any further assistance, please do not hesitate to get in touch.
Kind Regards,
Rebecca
“This system appears fine; but we have only had it a week. There seems no way of knowing that, having pressed the pendant, that you can know that the procedure is taking effect. If you are near the installation you can hear the call going through etc but if you are at the end of the house there’s no certainty that all is in hand, until, presumably, one of those on the contact list makes contact. I think there’s a red light on the pedant that comes on when the button is pressed but, with hindsight, I would have bought a system that opened the call to be heard by the pendant. Perhaps I’ve misunderstood something?”
“The service is outstanding, having ordered the machine late on the tuesday it was delivered early Thursday by Royal Mail. It was easy to install and set up. It has give us peace of mind that my elderly mother will be safe in the house whilst her husband is in hospital, and it will be a great asset when he returns home.”
“My grandparents had previously used lifeline, so we knew about the product.
My Dad who at 78 is prone to falls, and after a particularly bad one, we felt this was a good option.
Very professional service and very helpful telephone operators. We are currently with Dad 24 hours a day, but that will stop as he recovers, so this service will give us piece of mind.
Thanks to all the team, keep up the great work.”
