“The base unit came with clear instructions and was very easy to set up. The tests were reassuring and it’s good to know I can use it in the garden as well as indoors. I wear the pendant on my wrist and it is so small and light that I forget I am wearing it! I hope I shall never have to use it, but it gives me (and my daughters) peace of mind to know that, if needed, help is at hand at the press of a button. I am recommending it to several of my friends.”
“Excellent service. The alarm arrived the day after I ordered it. Setting up and testing was straight forward. All the people that answered the calls were clear and reassuring. I am confident that should my brother (whom this is for) need assistance Lifeline 24 would be exactly that a lifeline for him.”
“Lifeline gave me the independence to go out in the garden to enjoy the flowers which before I was too scared of falling and no one would hear me. I now feel I have a friend on the end of my red button.”
“No need to use as yet
Purchasing online easy
Forms to fill in take a while and didn’t get the confirmation email confirming ready to test
As noted not had to use so can’t comment on service, hopefully will be as good as you claim”
“I arranged this alarm for my 92 year old mum who had been admitted to hospital following a fall. Originally sent a pendant but swapped it for the wrist band which is proving better for her. Customer Service very good and set up was easy for me to do but would prove difficult for a person of her age and frailty to understand.”
“Easy to order and fast delivery. When installing equipment telephone operators were extremely helpful and have given me confidence that if pendant alarm is used my mother she will receive a prompt response which gives me peace of mind. Highly recommend”
“Easy on line application, delighted that my equipment arrived the very next day. The set up is straightforward and I spoke with very pleasant people as I followed the test instructions. A really positive early impression, thank you !”
“Very efficient service generally. Easy to set up and fast turn around. One point of feedback would be for the call button itself to illuminate when pressed as customers that are hard of hearing or in another room away from the hub have no visual way of knowing if the button has activated a response”
“The test call showing the way to use any nearby phone extension to hear the help desk (if you are not near enough to the unit to hear the operator on that) was the icing on the cake.”
“The product was simple to install and use. It was promptly received and confirmation given that it had been activated within 48 hours' of the order being placed.”
