“Ordered for my Mom, they were so helpful, friendly, and professional. Brilliant delivery coming the next day, easy to set up. Great piece of mind for us all.”
“Easy to order, quick delivery and simple set up well explained.
Good advice received from telephone enquiry. Now have reassurance should help be required.”
“Delivered as promised.
Very easy to set up with clear instructions.
Fully tested as instructed with quick response by Lifeline to the 4 tests.
Hopefully will not be needed, but gives the rest of the family peace of mind.”
“angry that I have been sent a bill for £200 for not returning equipment,,, yes I havnt sent it back as I have not been down to collect it.. I live at the other end of the country…..quick to take money when I got it for my father who passed away…. pity nobody at this company didn't even phone to check seeing as they hadn't heard from my father for quite a long time...…”
Dear Ms Eiffert,
Thank you for your feedback.
I am sorry to hear that you are displeased with the service you have received.
I have checked details of your father's account on our system and can see that we were notified of the cancellation in January of this year and the annual subscription had expired at the end of January. We do provide our equipment on rental basis and it does need to be returned.
We have tried to contact you on multiple occasions to see if we could assist you with the return of the equipment. During your last correspondence with ourselves you advised us that the equipment would be sent back to us in May, however, to date we still have not received it. We have been trying to contact you throughout recent months too with no success and therefore had no other option but to treat this equipment as lost and therefore invoice you for the costs.
Please could you kindly return the equipment to ourselves at your earliest convenience, alternatively, if you no longer have the equipment, please do settle the outstanding bill.
If you wish to discuss this matter further or have any queries, please do not hesitate to contact us on our free number 0800 999 0400 and we would be happy to assist you further.
Kind Regards
“It’s total peace of mind that I can be assisted wherever I am in my home or garden. Just the push of a button and I know I will hear a friendly voice who , if needed will alert someone to come to my aid at once.”
“Very efficient service
Box arrived day following my initial enquiry
Very friendly and comforting telephone staff at a time of some distress (my wife had broken her hip and arm)
Set up simple and testing a breeze
Now feel comfortable leaving my wife for short periods”
“When I approached Lifeline with questions they were all answered quickly and gave me the information I needed. I was ordering the equipment for somebody else but ordering was easy and the forms that I had to complete were clearly laid out. The unit arrived the day after the order was placed (and no charge for delivery) and setup was straightforward. The elderly person using the equipment found it easy to test and to use. Excellent all round!”
“Gives peace of mind 24hrs a day, not had to use it in an emergency yet, but know how good it is as my parents had life line and had used it many times.”
“I found the application straightforward. The alarm was delivered promptly . The testing of the alarm straightforward. The responders efficient and friendly.”
