“Very easy to set up, took me 5 minutes. To test the pendant button I went 15 metres to end of my Garden.. Absolutely first class! I now feel very safe and protected.”
“Everything was very easy - from ordering to installing. I installed the alarm for my Aunt aged 91. It was extremely easy to install and test. I highly recommend this company”
“Very easy to install and activate. Very helpful Lifeline operator took us through the steps and we now have the reassurance of help being at hand if needed. Excellent so far and hopefully it will never be needed.”
“Following a quick call to lifeline 24 we established the correct requirements for my mother and within less 24hours everything was set up and ready to go. Easy to use and very helpful support team.”
“Great service from the team. Arrived next day and very easy to install.
I purchased this alarm for my elderly parents to give me peace of mind when I am not contactable and peace of mind for them incase of an emergency . Haven't had to use yet thankfully but so far great all round service.”
“Very easy to do business with and answered all my queries with positive responses which made the decision to go ahead with the subscription much easier to make.The initial checking procedure is simple and the help line answered any follow on questions easily and effectively.”
“It was easy to install and purchase. The tests were simple and thorough and comfortable to wear. My neighbour is happy to be first port of call and is pleased that I have decided to wear one.”
“I could not be happier with the service from lifeline 24. 10 mins to order and set up online and then the unit etc arrived the next working day. It's really really simple to connect and then doing the test calls makes you realise what a good service it is. The Pendants are small and discreet. I unfortunately had to get one after my mum had a fall. It was something I had been thinking about doing for a while .I wish I had done it so much sooner. If you have a vulnerable person at home I cannot strongly advise you to get one. The service is very reasonable and puts my mind and my my mums at ease.”
“I would award a minus star if possible, I am appalled by the treatment of this company. My Mother died on the 24th of June and since that date I have received 4 separate communications demanding return of equipment, two of these before the funeral formalities were over and despite living some distance from my Late Mum and being unable to collect equipment easily. In addition no offer of a refund was made, although a years service was paid for and barely a quarter of this received - the only company not to offer a refund. Also no response has been received to my complaint. I will certainly not be recommending this company, quite the opposite in fact.”
Good Afternoon,
Thank you for your feedback. On behalf of myself and all of us here at Lifeline24, we are very sorry to hear of your loss. Our thoughts are with yourself and your family at this most difficult time.
Due to the complex nature of the issues you have raised I have arranged for one of our customer care team to contact you directly to assist you further in this matter.
Once again, I would like to thank you for taking the time to leave us your feedback, this will help us to improve our service for our future customers.
If the meantime, if I can be of any further assistance, please do not hesitate to contact me on 0800 999 0400 and asking for myself directly.
Kind Regards
Anny
“I would award a minus star if possible. I am appalled by this companies treatment. My Mother died on the 24th of June and since that date I have received four communications beginning on the 28th of June, demanding return of equipment. 2 of these before the funeral and other formalities were over, and despite living some distance from my late Mother, and being unable to visit to collect equipment easily. Also having paid for 12 months service and receiving barely a quarter of this, I am shocked the company will not refund for the unused period and that there has been no reply to my complaint. Not happy, and neither would anyone else be in this situation, will certainly not be recommending, quite the opposite in fact.”
“My experience so far has been good. The phone was answered within half a minute and those Zi gave spoken to have been clear. The testing was easy and again the response was good. Not had to test response in xn emergency and hope Zi don’t have to!”
