“Customer service from Sam and Alex superb. Everyone I spoke to before and during set up made the experience quick and easily understandable. Gives peace of mind for my disabled husband whilst I am out. Brilliant servixe for amazing price.”
“Very reassuring to have. Neat gadget which my wife has chosen to wear on the wrist strap so it is easy to access. Test and range test were easy to do and the whole system was easy to install.”
“Just received the kit and set up the alarm for my 90 yr old mother. Super-quick and helpful service, setup and testing all went to plan, so just 24 hours after deciding to order she's all set! I would definitely recommend this service based on first impressions.”
“Ordered lifeline monitor and bibby wrist fall detector. They arrived on time and system was easy to set up. Gives mum peace of mind after having a fall recently.”
“Ordered on Sunday arrived before dinner next day. Took a couple of minutes to set up, then test the wrist and pendant devices. Answered very quickly when alarm activated. Have better peace of mind knowing if dad falls we will be alerted straight away”
“We have cancelled the order. The Google advert was misleading as I was searching for the local authority lifeline service and your product was promoted as such.”
“Very reasonably priced, arrived next day so excellent peace of mind, so easy to set up and excellent instructions, highly impressed an excellent service all around thank you.”
“Appalling product - obtained for 90 year old sister living alone - has had two falls - one last Sunday from a height - don't ask - fall alarm not activated on either occasion - hit head and landed under ladder and was too confused by shock and whacking head which was pouring with blood to press alarm. Logic made”
“DO NOT pay in full in advance for your device or you will be ripped off if you have a sudden change of circumstances. We paid on 10/7/21 in full. Nan taken ill 1/8/21, went into a home for 2 weeks respite care, deteriorated, permanent home from 25/8/21. Funnily enough fob was not my main concern at the time! I expected partial refund but was advised can only transfer device to someone else for remainder of contract (how many people would that option be useful for?) My advice is be very careful what you let your elderly relative sign, Nan being old fashioned liked to pay for everything straight away then she didn’t have to worry, BIG MISTAKE. If we had done monthly payments we would be £175 better off now. Outrageous ripping off a 95 year old. SHAME ON YOU LIFELINE 24!!!!”
“The Lifeline 24 has restored my confidence, after losing my husband recently. After living in our home for 45 years I started to feel rather nervous.”
“I’m sure that the service lifeline offer is great as so many people are more than satisfied.
I have spoken to Lifeline to question the so called set up fee. A set up fee in my opinion is for a person calling to set up the system in your home. Just the same as if you purchase a tv for example, the set up fee is to pay for someone to set up your tv in your home.I’m told it is not when you purchase from Lifeline The fee you pay is a charge made to set up your box at their office. A simple job to do takes no more than a few seconds.
The box of tricks you receive contains all one needs to set up the system yourself . It sounds simple as they say just plug it into a wall socket.It’s far from being that simple. Must be very difficult for a person who may be very frail. All I can say is the charge to set you up has nothing to do with calling to your home to install the system it’s just a very neat way of extracting more money from you. Or as they say in some parts of the country ‘A nice little earner ‘ It’s in a way unfair of me to rate the customer service team to be poor. They are simply following instructions given to them.”
