“Distressing that no contact from you to confirm cancellation of system due to customer passing away , very difficult to get in touch with lifeline24 once they have your bank details”
“Purchased this for my mother.
I had a couple of questions so phoned through to order. Very helpful and polite.
The device hasn’t been used yet, thank goodness. I feel a lot happier knowing help can be there quickly”
“Reasonable price. Looks to be good quality equipment and testing of the alarm was quick easy and trouble free. 4 stars only because the alarm came with a faulty phone cable that had no plug on the end to connect to the back of the alarm box. The plug was not in the box so was never there in the first place. Anyway a couple of days later ( over a Sunday) the new cable arrived. Very easy to set up and I hope, apart from testing once a month, we never have to use it.”
“I found lifeline 24 very helpful, it puts your mind at ease knowing your loved one is safe. I hope the red button never has to be pressed except for testing. However I am sure if it is the teams would respond with a professional response.”
“nothing good to say at this point as lifeline have not helped in setting this up, same lame covid excuses for not offering to send someone out to fit it. my mother is 81 and needs this service but is expected to fit this herself, what a disgusting service, not happy by any means,”
“Had a bit of trouble setting up alarm.. was told we would get technical help in 15 mins. Waited 3 hours. Still no phone call.
Strange customer service
Bit like robots.
However was pleased with product when all testing was complete.
Basically they leave you to do all the setting up.
It would make sense to have some technician's on hand in every area.
As not everyone has someone to help them
Hope they take this seriously as it could of ended up as refund. These alams are not cheap.”
“The unit arrived quickly and was very easy to install. I did the checks and the agents were extremely helpful. My dad hasn't has to use yet but I have every faith it will be a life saver and bring the family and him great comfort.
Daughter”
“As promised I am submitting a new review after receiving my new unit as the first one that was sent was a used item, lifeline got the replacement sent to me in less than 24 hours, which was excellent, simple to set up and test........thank you.”
Dear John,
Thank you for getting in touch and for bringing this matter to our attention. I am very disappointed to hear that you have received a damaged item and would like to apologise for any inconvenience caused.
I have escalated this matter to our Senior team so we can investigate how this has happened.
I can see that my colleague has been able to organise a replacement unit. I have tracked the delivery and can see this has now arrived. I have added a month of free service to your account to ensure you have not been charged for any time you have been unable to use.
Again, I would like to thank you for bringing this to our attention and to apologise for any upset or inconvenience caused.
If we can be of any further assistance, please do not hesitate to get in touch
Kind Regards,
Rebecca
“I'm doing this on behalf of my dad. He is very happy with the alarm and how it works. We also found the staff very friendly and polite during the set up process. I now have peace of mind knowing there is help for my dad at the end of a button press. Thank you for your service.”
“Quick response to my telephone enquiry and subsequent delivery. I feel more confident now that I have the means to communicate for help if needed when I am alone. Mrs G.R.Finney”
“My lifeline arrived the day after my order was placed, all the instructions were extremely clear, backed up by very useful help lines should you need them. I now feel a lot safer when I am left on my own at home.
Extremely well done for such a wonderful system.
Freda Robbins”
“Quick efficient helpful. Speed to get up running was important no waiting for contract signature.
Alternative strap for wrist alarm would be good, difficult for Mum to fasten?”
“Ordering and installing Lifeline alarm itself went very smoothly and the staff were very efficient. However my mother's circumstances dicated that we needed a key safe installed. She lives alone and we had previously experienced the emergency services breaking in with all of the distress and mess this entails. The fitting of the key safe appears to be subcontracted. I paid lifeline for the safe and installation and was asked to nominate a preferred date and second choice. Both dates were unavailable and a week has now passed during which I have phoned several times but have still not been given an alternative date. Given what has happened in the past I consider this part of our transaction to be fairly urgent and I have been disappointed with the lack of urgency shown when I had been led to believe that I could nominate a preferred/second choice date and would most likely have the work carried out to that time scale.”
