Lance James the Jewellers Reviews

Name: Lance James the Jewellers
Address: Lance James The Jewellers, PO Box 13373, Chelmsford, Essex
Rating: 4.84

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From ordering to delivery, very easy. Ordered a birthday present which was very much liked.”

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Posted 2 years ago

“Great product! Easy regular Lance James lead communication through the process. We were encouraged to do the ring sizing service where trial sizes were provided. We are glad we were encouraged to use this service as both our ring size purchases shifted.”

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Posted 2 years ago

“Order delivered swiftly and exactly as described.”

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Posted 3 years ago

“Very helpful and friendly service. Excellent value for money.”

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Posted 3 years ago

“Great experience. I thought I knew the size of ring to order, but Jill advised me to try the size samples, which ended up being a great idea as I had the size completely wrong. Samples were sent super quick and I was updated throughout the process. Will deffinately use again.”

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Posted 3 years ago

“Earrings were a gift for a friend's 50th birthday and she loved them. I wish I'd seen them for myself first, they are lovely! Great packaging and delivered really quickly. Would definitely recommend and will use again”

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Posted 3 years ago

“The ring was a tenth wedding anniversary present for my husband, which he absolutely loves as it’s so lightweight and understated! Despite countless delays on my part, Lance James were extremely patient and nearly a year on from my original order were more than happy to produce the perfect ring. Would highly recommend them for all your Jewellery needs. Thanks again!”

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Posted 3 years ago

“The quality is outstanding. My ring arrived earlier than expected & the packaging was lovely. Highly recommended!!”

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Posted 3 years ago

“I found Lance James through a generic search and was a little apprehensive about placing an order without speaking face to face with anyone from the team or visiting the store. There was no need for me to worry. From ordering, to arranging engraving, to receiving the finished product, the whole process was brilliant. Best of all, we are thrilled with the product too! Thank you”

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Posted 3 years ago

“Anthony & Lance are and standout set of jewelers. They offered me one of the best customer service experiences I have ever had. Highly recommend!”

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Posted 3 years ago

“Received my Fiancé's Wedding Ring today after taking a chance and ordering online during Lockdown. Within a few days of ordering, received a phone call from Lance James saying they were going to send out their own Ring Sizers to me just to make sure I had the correct size before they made my Partner's Bespoke ring. Thought this was extremely helpful and very thoughtful! Said the ring would take 4-6 weeks to make but actually received this well within this time. Ring arrived via Recorded Delivery today and wow, my Partner is delighted and so am I, it is absolutely gorgeous!! So, thank you Lance James you made our experience of Wedding Ring shopping stress free! Best Wishes Amanda & Brett x”

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Posted 3 years ago

“Thank you, They are beautiful. And beautifully wrapped. So lovely to receive,😄😄”

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Posted 3 years ago

“Great quality and service”

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Posted 3 years ago

“Absolutely love my bracelet, it's just perfect and so classy. Highly recommend LJ, completely satisfied customer.”

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Posted 3 years ago

“Beautiful workmanship and presented well. Website does not do it justice. Highly recommend. Bracelet now purchased to go with it for special birthday by relatives.”

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Posted 3 years ago

“A great local company who I have used for 10 years now for both general purchases and jewellery design”

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Posted 3 years ago

“I have made a few purchases from Lance James and I've been delighted every time. The packaging is always great and my items arrive safely and on time. Highly recommended.”

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Posted 3 years ago

“Chlo bo ring I ordered arrived quickly and came with a gorgeous chlo bo little bag and card to say thankyou and a discount off nxt purchase! Lovely little touches and would definitely order from again! Thankyou”

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Posted 3 years ago

“Hi LANCE JAMES THE JEWELLERS ON THE INTERNET BOY DID I MAKE A GREAT CHOICE ORDERED FROM THIS GREAT JEWELLER PUT MY MONEY 💵 WEAR MY MOUTH 👄 WAS AND BOUGHT THIS FANTASTIC WEDDING 💒 RING 💍 VERY HAPPY WITH IT PLEASE BUY FROM THIS GREAT COMPANY”

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Posted 3 years ago

“Really amazing service! Quick, efficient and great quality. With everything happening in the world at the moment, we weren't able to have our fingers sizes.. so we used the ring sizing service, which made life much easier. I got an engraving done on my husband's band and it looks so beautiful. I can't wait to give it to him!”

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Posted 3 years ago

Lance James the Jewellers is rated 4.8 based on 172 reviews