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Lance James the Jewellers Reviews

4.8 Rating 172 Reviews

96 %

of reviewers recommend Lance James the Jewellers

Company Reviews

Product Reviews

4.8

Based on 172 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01245 523755

Email:

online@lancejames.co.uk

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Lance James the Jewellers 5 star review on 22nd February 2023

Lance James the Jewellers 5 star review on 25th February 2022

Lance James the Jewellers 5 star review on 25th June 2021

Catherine Wilson

Lance James the Jewellers 5 star review on 23rd March 2021

Lance James the Jewellers 5 star review on 20th January 2021

Lance James the Jewellers 5 star review on 19th October 2020

William Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service. 3w lead time on a ChloBo bracelet (made to order), asked if it could be delivered sooner for daughter’s birthday and was duly delivered in 2w. Delivery and all the packaging was top notch. Thank you, very impressive. One very happy customer and daughter.!”

Posted 2 years ago

“Very efficient & prompt service received and kept very well informed throughout their excellent customer attention”

Posted 2 years ago

“Beautiful, unique piece of jewellery. I love my bangle Thanks jackie”

Posted 2 years ago

“Great service. Ordered the size that I measured in a high street jewellery store, they recommended trying on various sizes to make sure (using their free ring sizing kit) and it turned out I was 3 sizes off! 3 weeks later the made to order carbon fibre ring arrived, and the quality is absolutely superb. Would thoroughly recommend Lance James (and a carbon fibre ring as it's super light but seriously strong!).”

Posted 2 years ago

“Faultless service and very polite and nice staff. Ring was beautiful, sizing was seriously considered point by them (so its right first time) and all services were fast. I would have liked a little more promptness with the callbacks but this was more for me to stop worrying about a ring being delivered on time (all was fine in the end regardless). Thank you to all from the Lance James Jewellers that dealt with me.”

Posted 2 years ago

“Every aspect if my order has been absolutely brilliant. The ring quality is amazing. The customer service was impressive. Even though l knew my ring size, l was still advised to double check, a set of sizing rings was sent to me to confirm my size order was correct. I am extremely happy with my experience in purchasing from Lance James, and would thoroughly recommend them to any prospective purchasers.”

Posted 2 years ago

“I placed an online order, within minutes of placing the order I was contacted personally to check and confirm a few details. The ring arrived within the specified timescale. Very good service. Thank you”

Posted 2 years ago

“I sent my Pandora bracelet with the hope they could save it. It was very black with tarnish. I believed it would beyond help. The service was prompt, very reasonable in price and very friendly. I received my bracelet today and I was genuinely shocked at the transformation. It was a wow moment. I can not thank them enough for saving this special piece of jewellery. Highly recommend”

Posted 2 years ago

“As a returning customer I always find buying at Lance James a pleasurable experience. A family business with traditional values in the modern shopping world. Easy communication and fast delivery and excellent aftersales service. Thank you!”

Posted 2 years ago

“Very Happy with the service.polite and professional item got delivered in good time.”

Posted 2 years ago

“The online+phone service was amazing, they helped send us multiple packs of test rings to find the perfect size and then delivered the final rings exactly on time! The rings are absolutely lovely and great quality.”

Posted 2 years ago

“Extremely good personal service throughout purchase process and delighted with top quality ring.”

Posted 2 years ago

“Great customer service. Love the ring sizing kit they send out so your ring is perfect! Great value and great range. Highly recommended.”

Posted 2 years ago

“Top quality jewellery and excellent service. The best!”

Posted 2 years ago

“Excellent service online and in store!! Staff were very helpful. Whether shopping online or in store there is a great range of jewellery to browse.”

Posted 2 years ago

“Very easy to choose and purchase online. The website is great and the pictures are high quality showing a true representation of the product. The ring purchased (as an 18th birthday present) was perfect and the follow up for engraving was good. All in all, I would thoroughly recommend Lance James. Very happy all round!”

Posted 2 years ago

“Really brilliant and efficient friendly service and beautiful wedding bank.”

Lance James the Jewellers 5 star review on 25th June 2021

Posted 2 years ago

“They were very helpful when ordering jewllery from them nothing was to much for them”

Posted 2 years ago

“My jewellery was beautifully packaged, you could see it had been given the 'personal touch' and was not from just another high street jewellers. My daisy necklace and earrings are just as beautiful as I hoped they'd be from the pictures on the website. Thank you.”

Posted 2 years ago

“Contacted them in advance of purchase s the ring, they answered quickly. The order can as per delivery date. Wrapped beautifully. Not that my partner noticed 😂. His to be wedding ring fitted perfectly and is totally what he wanted. Thank you”

Posted 2 years ago

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Lance James the Jewellers is rated 4.8 based on 172 reviews